Customer Service Human Resources

Lisa Heare

Email: **********@********.***

Address: **** ******** **** *****

City: Mason

State: OH

Zip: 45040

Country: USA

Phone: 513-***-****

Skill Level: Experienced

Salary Range: $45,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

LISA HEARE

Home: 513-***-**** 5582 Richmond Park Dr.

Mason, OH 45040

**********@********.***

Cell: 615-***-****

HUMAN RESOURCE PROFESSIONAL

I am a strong leader with excellent communication skills with all levels of the organization. I have a proven track record of successes and accomplishments in increasingly responsible positions with 16 years experience in Benefits Administration and 10 years experience in Human Resources. I passed my PHR exam in 2006. Most recently, I have had the opportunity to stay at home with our children. I am now fully prepared and excited to re-enter the workforce and continue my career.

Areas of Expertise:

* Employee benefits * Governmental regulatory compliance

* Management training * Recruitment/selection/retention

* Payroll / ADP payroll / HRIS systems * Process improvement

* Customer Service * Health and Dental insurance plan designs

PROFESSIONAL EXPERIENCE

RIVERVIEW HOSPITAL, Noblesville, IN 2004-2005

Human Resources Benefits Specialist

Managed, coordinated and implemented all operational activities necessary for the efficient functioning of all Employee Benefit programs for Riverview Hospital and Riverview Surgical Management Associates.

* Trained Management staff on Family Medical Leave Act and Employee Performance Appraisal Process to ensure consistent Hospital wide compliance.

* Worked with outside vendor to design and implement a new HRIS system to combine all payroll, compensation and HR data bases into one system, which provided for more efficient and consistent processes for both payroll and HR.

* Worked with existing TPA to redesign medical/dental benefits to allow greater cost savings for the hospital.

* Designed record keeping system for Company`s existing Pension plan, 401k plan, 5 different 403b plans,457 plan and money purchase plans which provided the hospital with more accurate and consistent record keeping.

* Improved open enrollment process by providing open enrollment information during annual benefits fair and streamlining all open enrollment paperwork.

* Implemented a Pre-pay tuition reimbursement program to allow for a greater benefit to employees while keeping the same cost exposure to the Hospital.

J. F. MOLLOY AND ASSOCIATES, Indianapolis, IN 1992-2004

Human Resources Benefits Manager (1999-2004)

Managed the development, administration, and communication of all employee benefit programs including paid time off policies, group insurance, and pension programs for over 500 employees of a group benefits administration company.

* Streamlined HR process for annual open enrollment by designing and implementing a new -on-line-, enrollment process for employees.

* Increased employee participation on 401(k) plan by 15% by developing new employee 401(k) education strategies.

* Restated two different 401(k) plans and received letters of determination for both plans. Successfully completed a full audit on all retirement plans by the Department of Labor. DOL also sent letter afterwards commending the company`s organized process with regards to its Retirement Benefit Administration.

* Ensured governmental and policy compliance and consistency by administering all employee leave programs including FMLA, leaves of absences, and a self-funded Short-Term Disability leave program.

* Developed the initial Human Resources Benefits Administration Manual to ensure fair and consistent employment practices.

* Trained management and senior officers on FMLA, Workplace Accidents, Discrimination, Employment Documentation and Employee Termination to limit company`s exposure to litigation.

* Reviewed company`s health benefits and current market trends in the health benefits field to determine cost effectiveness for company.

Human Resource Generalist (1995-1999)

Developed the first Human Resources Department for a growing Third Party Benefits Administrator.

* Met challenges of company`s double-digit growth, for three consecutive years, by recruiting, interviewing, and selecting new employees for various departments within the company.

* Developed company`s initial new employee orientation program which resulted in new employees reaching optimal productivity at a faster rate.

* Led team to develop the company`s first Employee Volunteer Program -Helping Hands- and -Employee Mentor Program- which increased employee satisfaction and decreased turnover.

* Increased productivity and team relations by developing and conducting -Team Training- programs for over 16 teams a year.

* Developed performance appraisal and disciplinary feedback training for new Managers, and Team Leaders to ensure consistency through out the departments.

* Provided ongoing counseling to Management staff regarding employment issues to ensure legal compliance and consistency.

Reviewer/Coach (1994-1995)

Audited processed claims for self-insured, fully insured, and HMO clients.

* Coached and assisted Claims Representatives in proper claim payment procedures which resulted in improved quality results.

* Provided efficient and accurate customer service by researching difficult client-specific questions for the claims department.

* Increased productivity, accuracy, and customer service standards in various departments by leading team to develop employee incentive program -Molloy Bucks.-

Claims Representative (1992-1994)

Interpreted and applied plan provisions in the processing of medical, dental, and flexible spending account claims for assigned clients.

* Consistently exceeded department`s productivity and accuracy standards.

* Saved money for self-funded clients by negotiating discounts on high-dollar hospital claims.

* Provided direction and leadership by serving as one of the first -Team Leaders- on a claims representative team.

LINCOLN NATIONAL INSURANCE COMPANY, Fort Wayne, IN 1988-1992

Senior Group Benefits Representative (1989-1992)

Processed claims for various medical, dental, and disability group policies.

* Received several Customer Service Awards for performing excellent customer service to clients.

* Reviewed and revised audit procedures as part of a task force, resulting in more consistent internal audits and improved accuracy for claims processing for clients.

Group Claims Examiner (1988-1989)

Processed medical and dental claims on several PPO and indemnity policies.

* Received -Best in Class- award for achieving highest overall score in six-month formal -Claims Training- class.

EDUCATION

Business and Human Resource classes, Indiana Institute of Technology, Indianapolis, IN

Human Resources Management Certificate, Indiana University, Indianapolis, IN

Business classes, Indiana University, Fort Wayne, IN

PROFESSIONAL AWARDS

Great Attitude Award, 1997

Donald VanHemmert Award, 1999

Professional Human Resource certification, 2006

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