Manager Customer Service

Confidential User

Email: **********@********.***

Address: Address Withheld

City: Fort Lauderdale

State: FL

Zip: 33312

Country: USA

Phone: 954-***-****

Skill Level: Director

Salary Range: $100,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

JAMIE B. HARRIS

3910 SW 56 St Fort Lauderdale, FL 33312 954-***-**** (H) 954-***-**** (C) 954-***-**** (F) **********@********.***

REGIONAL DIRECTOR OPERATIONS DIRECTOR SALES & MARKETING

GENERAL MANAGER REGIONAL MANAGER PARTNER

V.P. OUTREACH & DEVELOPMENT DIRECTOR MEDIA COMMUNICATIONS & P.R. Asset Manager

SELECTED ACHIEVEMENTS & SKILLS

Accomplished Leader Proven Success across all Major Corporate Functions

Project Management Sales & Marketing Business Development Budget and P&L Operations

Customer Satisfaction & Retention Staff, Client & Vendor Relations P.R. & Communications

Real Estate License AL Administrator`s License Purchasing & Procurement Solutions Provider

WORK ETHIC INTEGRITY ATTENTION TO DETAIL DEDICATION TEAM BUILDING

CAREER OVERVIEW

* The LENOX on the Lake V.P. Outreach & Development 2006 - Present

Assisted Living & Memory Care Lauderhill, FL

* Hired originally, as V.P. Regional Director of Operations to open/operate 4 Communities.

* Pre-construction Project Manager: Investor relations; Planning, coordinating & executing successful ground-breaking. Directed site location, build-out and operations for info center.

* Operations Leadership: Versatile roles; AL Assistant Director; Interim Memory Care Administrator; Managed purchasing, vendor agreements, cash flow, IT, Web & NurseCall.

* Sales & Marketing: Community outreach and industry networking with doctors, discharge planners, guardians, temples and churches, a multitude of associations related to seniors and the area Chambers of Commerce. Responsible for the development and execution of marketing initiatives including hosting events, prospecting and internet and media campaigns. Grew from zero residents to 96 in 15-months with strict AHCA Compliance.

* A Priority Resident Care Commitment for resident & family retention & satisfaction

* Due Diligence Management: Compiled hundreds of docs, exhibits & schedules, inventory, contracts & agreements; Worked with city planning & zoning officials to research and close open permits & notices of commencement; secured the release of bonds & liens and prepared documents to satisfy city and county requirements prior to HUD APA and PPC.

* Assisted Living Administration - Core Training Certified and State Licensed in Florida.

* SAM B. NEVEL Inc. Developers - Asset Manager Miami, FL 2005 - Present

* Asset Manager for Assisted Living venture: Investor prospecting; Producing and presenting formal presentations to prospective investors; Preparing HUD application, project Pro-Forma and collateral material; Produce monthly status reports for investors.

* Facilitator: Coordinating high-level meetings with developers, sponsors, investors, architects, surveyors, general contractors, legal counsel and city and county officials.

* Set up and directed investor LLC`s for various projects: Winter Haven; New Smyrna; Key Largo and NPH Investors. Opened accounts, collected investments, secured subscription agreements, processed K-1`s, managed accounts, and communication liaison for investors.

Jamie B. Harris -2-

* VMS - Southeast Regional News Division - Regional Manager 1991 - 2005

Director Operations & Business Development Miami, FL

* Leadership: Directed staff, operations, sales, marketing and customer service for SE.

Managed two offices with 32 employees & 34 independent contractors in FL, GA, AL.

P&L Accountability for a $3M+ Budget.

* Success: America`s premier National Media Intelligence and Knowledge Management Business - Number one in the industry. Two-time RM of the year and three-time Regional Office of the year (17 regional offices). Consulted clients on media & public image issues.

* Sales Growth: Crafted systems leading to increased revenues from $400K to $2.8M. Average annual growth 21%. Strong B to B sales. Drafted bids & negotiated contracts.

* Expert Consultant: More than 700 active regional accounts including CDC, HealthSouth Crowne Plaza/Intercontinental Hotels, Convention & Visitors Bureau, Disney & Coca-Cola.

* Customer Service Commitment: Priority emphasis on Customer Satisfaction & Retention, Relationship Management, Strategic Alliances and strong Networking.

* Communications: Excellent written and oral communication skills; outstanding presentation skills; strong computer, troubleshooting, internet and Microsoft Office skills.

* WSVN-TV Channel 7 News - Special Projects Producer / Assignment Editor 1987-1991

* BROADCAST QUALITY INC. - Department Head 1986-1987

* WINK-FM 97 RADIO - Account Executive 1984-1985

EDUCATION

BARRY UNIVERSITY: Master of Arts / Communications - Broadcast Management. Miami, FL

UNIVERSITY OF MICHIGAN: Bachelor of Business Administration / Management. Ann Arbor, MI

REFERENCES

*Mayor David Dermer: City of Miami Beach. 305-***-****

*Mr. Sam B. Nevel: Owner, Chairman-Sam B. Nevel Inc. Realtors. 305-***-****

*Mr. G. William Heck: General Partner FTMI dba The Lenox on the Lake. 786-***-****

*Ms. Margaret Jarmolych: Executive Director, The LENOX on the Lake. 954-***-****

*Mr. Pro Sherman: Sr. V.P. News Division - VMS. 917-***-****

*Mr. Tom Diego: News Director - WSVN-TV CH-7. 305-***-****

*Mr. Geoff Levall: Executive Producer - Deco Drive WSVN-TV CH-7. 305-***-****

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