Manager Customer Service

David Montanari

Email: **********@********.***

Address: **** **** ***** ****

City: Tarentum

State: PA

Zip: 15084

Country: USA

Phone: 724-***-****

Skill Level: Management

Salary Range: $75,000

Primary Skills/Experience:

Maintained seamless workforce operations through negotiation of labor and purchase agreements. Elevated quality standards by developing a quality program and transitioning the operations Raised management team performance through expert coaching and mentoring Reduce cost through understanding of needs in all area of operations

Educational Background:

Certification, Business/ Enginerring

Penn State University, 01/1986 - 01/1988

NewKensington, PA

Not Selected,, Not Selected

Job History / Details:

DAVID A. MONTANARI

3693 Bull Creek Road * Tarentum, Pennsylvania 15084

724-***-**** * **********@********.***

PLANT MANAGER / OPERATIONS MANAGER

Seasoned senior production and manufacturing manager

with over 20 years of experience ensuring seamless

plant and facility operations for companies in

diverse sectors. Proven track record of implementing

and leading key programs governing waste reduction,

cost control, quality enhancement, and operational

improvements to productivity and efficiency.

Demonstrated ability to guide team members through

daily operations, ensuring excellence in all areas of

performance. Experienced in both union and non-union

environments, including handling favorable

negotiations and agreements.

Plant / Facility Management

Manufacturing Operations * Production Management

Team Building & Leadership

Quality Control * Material & Inventory Management

Process & Procedure Development

Continuous Improvement

Profit & Loss * Budgeting * Cost Control

Preventative Maintenance

Union / Labor Negotiations * Procurement

Product Management * Staff Training & Development

Safety * Compliance

Customer Relationship Management

PROFESSIONAL EXPERIENCE

FAWN TOWNSHIP * 2008-Present

Project Manager: Drive execution of full project

lifecycles for key township initiatives, including

capital improvement projects. Secure funding by

preparing applications for government grants.

Develop, implement, and update policies and

ordinances. Manage purchasing documentation for all

capital improvement initiatives.

* Ensured favorable labor negotiations with the

police department by handling all agreements and

communications.

FORTCO / PRIORITY PLASTICS * 2006-2008

Top-ranking packaging manufacturer serving both small

businesses and global corporations. Staffs 350

personnel.

Plant Manager: Led daily plant operations for a newly

formed organization split off from another business.

Handled all aspects of business development, process

management, customer service and sales, account

retention, and budgeting, with authority over P&L and

quality control to ensure high yield with minimal

defects. Addressed and resolved staff issues.

* Maintained seamless workforce operations through

negotiation of labor agreements.

* Elevated quality standards by developing a quality

program and transitioning the operation to ISO

principles.

* Raised management team performance through expert

coaching and mentorship.

* Reduced costs through new preventative maintenance

and energy control programs.

PITT PENN OIL CORPORATION * 2004-2006

Leading oil corporation with a total of 115

personnel.

Operations Manager: Spearheaded operational

activities focused on product management and

production. Implemented key operational policies,

including best practices and standards. Managed labor

relations, negotiating agreements and addressing

grievance as needed. Primary authority over all

aspects of P&L.

* Implemented and enforced compliance standards

aligning with state, local, and federal government

regulations.

* Guided career progression for personnel by

identifying promising team members and fostering

skill growth.

ADDITIONAL ROLES

* Plant Manager, Graham Packaging Company:

Coordinated plant operations for multi-line HDPE and

PVC extrusion blow-molding at a facility for a global

leader in custom blow-molded plastic containers,

staffing 8,200 worldwide. Oversaw maintenance,

customer service, workplace safety, quality control,

and administrative functions. Defined key policies

and procedures. Supervised daily team activities.

Full P&L authority. Key member of the global

procurement team. Managed internal and external

customer relationships. Maintained a 12-year safety

record without a lost day accident, and 7 years with

0 recordable incidents.

* Production Manager, Graham Packaging Company:

Managed inventory control and manufacturing for

container production, supervising 90 union and non-

union staff. Mentored and supported Plant

Supervisors. Contributed to budgeting.

* Plant Supervisor / Safety Coordinator, Graham

Packaging Company: Oversaw shift operations for team

members, including managing employee satisfaction and

performance. Selected to direct all matters related

to plant safety, including energy control programs,

OSHA compliance, HAZMAT and emergency response, and

staff training.

* Quality Assurance Supervisor, Graham Engineering:

Prepared statistical and process / product capability

analyses as part of compliance measures. Coordinated

staff and vendor quality control. Implemented testing

methods.

* Additionally possess 7 years of experience as a

machinist, as well as being elected to three 6-year

terms on the Fawn Township Board of Supervisors,

acting as Chairman for 12 of those years.

EDUCATION & CERTIFICATIONS

* Certified Instructor - Skills for an Empowered

Workforce, DDI

* Pennsylvania State University - Mechanical

Engineering / Business

* Certificate: Design of Experiments / Analytical

Troubleshooting & Problem Solving, Northridge

University

* Safety Certification for Teams & Design

* OSHA Compliance & Inspection

* First Responder, Natural Gas Emergencies

* Risk Management

* Statistical Process Control

* Northern Westmoreland Technical Center

* Westmoreland Community College - Business Studies

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