Sales Customer Service
Resume:
Brian Parlier
Email: **********@********.***
Address: ***** ** **** *****
City: Sunrise
State: FL
Zip: 33323
Country: USA
Phone: 404-***-****
Skill Level: Management
Salary Range: $80,000
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
BRIAN J. PARLIER
1504 Bay Road, Apt. #1423
Miami Beach, FL 33139
**********@********.***
PROFILE: TARGETING DISTRICT MANAGEMENT ~ RETAIL OPERATIONS
~ 12+ years of success managing multi-unit, high volume, and multimillion dollar generating operations ~
* Accomplished, versatile, and creative Retail Management professional who is well practiced in all facets of Sales, Operations Management, HR, Loss Prevention, and Visual Merchandising for multi-site locations and multimillion dollar revenue generating stores.
* Valued and well respected leader, trainer, and mentor; easily motivate and retain top producing Sales Associates with a consistent record of surpassing sales and profitability goals.
* Adept in all business operations and administrative functions encompassing P&L Management, Accounting, Payroll Administration, Product Ordering, Inventory Management, and Customer Service.
* High degree of professionalism with an established reputation for quality, satisfaction, and results.
AREAS OF EXPERTISE
Operations Management
Multi-Site Management
Retail Management
New Start-Ups
Merchandising
Sales & Service Best Practices
Loss Prevention
P&L Management
Human Resources Management
Policy & Procedure Development
Communications & Presentations
Negotiations
Vendor Relations
Inventory Management
Employee Development
Staff Training & Development
Team Leadership
Planning & Scheduling
Customer Retention
Process Improvement
Problem Solving
Revenue Growth
PROFESSIONAL EXPERIENCE
GUESS, INCORPORATED, ATLANTA, GA & MIAMI, FL (2010 PRESENT)
Store Manager
Manage and direct 11 Managers and over 170 Sales Associates in all customer service, sales, and daily business operations of a flagship store that generates $22M in annual revenue. Accountable for P&L Management, Loss Prevention, Inventory Management, Human Resources, and Sales/Merchandising. Recruit, hire, train, and mentor additional staff as required to meet needs of business. Apply HR policies/procedures, performance measurement standards, and work as a team to meet or surpass sales quotas and business objectives.
Notable Achievements:
* Selected by corporate to recruit, train, mentor, and develop staff at 3-store locations in Miami during peak holiday and seasonal operations.
* Promoted to Store Manager of #1 producing store for entire company in Miami, FL and seasonal trainer for top producing stores in Miami, FL.
* Set annual goals for each store assigned to; motivate and retain top producing sales associates.
* Personally coached and mentored hundreds of Sales Associates, Assistant Managers, Co-Managers, and Store Managers who rapidly advanced in their retail careers.
SOMERSET GROUP, INCORPORATED, ATLANTA, GA & HUNTSVILLE, AL (2005 2010)
Human Resources Senior Manager
Managed HR plans, programs, and process for Performance Evaluations, Promotions, Terminations, Compensations, Pensions, and Bonuses. Worked closely with Payroll on salaries, promotions, and other compensatory data. Assisted with employee issues and prepared paperwork for terminations, background checks, reference checks, pensions/salary, and processed severance packages. Created training and educational programs aligned with company growth plans. Planned, coordinated, and facilitated workshops that targeted opportunities for career advancement within the company.
Notable Achievements:
* Maximized the return on investment from the organizations Human Capital and minimized any financial risk.
* Recognized as a valued resource liaison to staff at all levels on Payroll, Compensation, or other Employee Relations issues.
AMERICAN EAGLE OUTFITTERS COMPANY, ATLANTA, GA (2002 2005)
General Manager
Served as General Manager of flagship store that generated $12M in annual revenue. Recruited, hired, trained, and developed staff of 120 Sales Associates. Provided daily operational oversight for all customer service, sales, and business routines. Accountable for P&L Management, Payroll, Loss Prevention, Inventory Management, Human Resources, and Sales/Merchandising.
Notable Achievements:
* Achieved sales goal year-to-date that was up 44% from prior years and 22% over company target sales projection.
* Reduced stores inventory loss to .071% and exceeded company standards.
EXPRESS COMPANY, CA, GA & TX (2000 2002)
General Manager/Area Brand Manager
Began as a Store Manager with staff of 45 Sales Associates and rapidly promoted to GM with 2 store accountability in Santa Monica and Santa Barbara with combined revenue of $6.5M annually. Led total staff of 70+ Sales Associates in all store brand management, customer service, and sales initiatives. Recruited to Atlanta location as an Area Brand Manager for 4 store locations leading Visual Managers and teams of up to 70 Sales Associates. Created, applied, and managed plans and programs for optimal brand management, merchandising, and sales.
Notable Achievements:
* Selected by corporate to lead store transition that combined men and women fashions for dual gender stores in La Brea, El Paso, and Atlanta market; travelled extensively from Los Angeles to Texas and Atlanta and provided multi-site management to meet all brand management and merchandising initiatives of new operation.
* Spearheaded additional new start-up requirements for dual gender stores located in La Brea, CA; El Paso, TX; and Atlanta, GA.
EDUCATION
Business Management
University of Tennessee, Knoxville, TN
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