Customer Service Management

AdamV Grue

Email: abqtd8@r.postjobfree.com

Address: **** ***** **

City: Norfolk

State: VA

Zip: 23513

Country: USA

Phone: 757-***-****

Skill Level: Experienced

Salary Range: $55,000

Primary Skills/Experience:

Windows Server VMware Exchange SAN Wireless Networks

Educational Background:

Bachelors Degree, Computer Science

University of Maryland University College, 09/2003 - 05/2011

Adelphi, MD

Not Selected,, Not Selected

Job History / Details:

Network Engineer

SUMMARY OF QUALIFICATIONS

* Over 11 years of experience in the IT field.

* BS in Computer Networking and Security.

* MCTS (Server 2008), MCP (Server 2003), CCNA, Security+, A+, Network+, i-Net+, and Server+ Certified.

* Consistent Performance Evaluations exceeding expectations as Network Coordinator with City of Suffolk.

EMPLOYMENT HISTORY

2009 - 2012 - Network Coordinator

City of Suffolk, Suffolk, VA

Designing, planning, implementing, troubleshooting, analyzing and maintaining the city's network infrastructure. Administration of Anti-Virus, Email, VMware, Firewall, BES, Wireless Network, Mobile Device Management, Help Desk Application, VPN, Telephony, IP Addressing, and many other facets of everyday IT resources.

* Implemented Mobile Device Management from conception to production enabling city to centrally manage Droid and iOS devices.

* Administration of Exchange, VMware, Active Directory, and SAN.

* Successfully upgraded city from Symantec Anti-Virus 10 through Endpoint 12 including both servers and clients. Responsible for day to day administration of city's anti-virus program.

* Created batch installs and oversaw push of Microsoft Office upgrades and other software packages.

* Responsible for administering all city cell devices including; USB Modems, Air Cards, Blackberries, Smart Phones, MiFis, and regular cell phones.

* Administration of Firewall, VPN, and DMZ in tandem to ensure principle of least privilege is maintained.

* Implemented Client Management infrastructure throughout city. Administered solution after deployment that streamlined inventory, asset management and software delivery.

2006 - 2009 - Technical Customer Service Representative

Cegedim Dendrite, Chesapeake, VA

Promoted two times in 3 years at company. First promoted to Remote Technician, responsible for handling administration tasks for remote users that Level 1 was not able to resolve. Promoted again to the Managers Helpdesk where we supported Managers and VIPs.

* Provide support to over 9000 remote users over VPN connection.

* Provide technical support for Windows, Office Software, VPN Connectivity, Hardware Troubleshooting, Printers, Quest and OncQuest Proprietary Databases, and other company specific applications.

* Assist users with issues relating to and complying with Pharmaceutical Drug Marketing Act and validation of customers with Drug Enforcement Agency and State Medical Licensing Boards.

2001 - 2006 - Information Systems Technician

US Navy, Norfolk, VA

Promoted from E1 to E5 in pay grade in 33 months. At first command qualified as Traffic Watch Officer. Responsible for managing watch team of 14 military personnel and 6 civilians overseeing the processing of 30,000 incoming/outgoing messages on a daily basis. At second command qualified as Work Center Supervisor overseeing 4 personnel. Responsible for network supporting over 300 users, installation and maintenance of wireless LAN, migrating from NT4 to Windows 2000 network, and oversaw 14 new installations and test evaluations of experimental LAN and communication equipment.

* Responsible for transmitting, receiving, and processing all forms of telecommunications.

* Operated, managed, and controlled telecommunication transmissions, computer networks, terminals, and processing equipment.

* Operate and perform system monitoring, fault isolation and circuit restoration of communications suites in the HF, UHF, SHF, and EHF frequency spectrums.

* Awarded Navy Marine Corps Achievement Medal for Baltic Operations 2005 for keeping communications downtime to an absolute minimum leading to best possible mission readiness.

EDUCATION

2011 - B.S., Computer Networking and Security

University of Maryland University College, Adelphi, MD

GPA: 3.22

2008 - Certificate, Workplace Spanish

University of Maryland University College, Adelphi, MD

SKILLS

* Routers, Switches, Wireless Networks, Local Area Networks, Firewalls, VPN Solutions, Storage Area Networks, Windows Server, Active Directory, Group Policy, Exchange Server, Mobile Device Management, BES, Anti-Virus, SPAM Filters, Backups, Software Installation, System Upgrades, PC Repair, Printers, Updates, VMware

CERTIFICATIONS

MCTS (Server 2008)

2010

MCP (Server 2003)

2008

Security+

2009

Cisco Certified Network Associate

2007

A+

2002

Network+

2003

i-Net+

2003

Server+

2003

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