Customer Service Management

Julian Janik

Email: **********@********.***

Address: **** *********** *****

City: Fort Collins

State: CO

Zip: 80526

Country: USA

Phone: 408-***-****

Skill Level: Experienced

Salary Range: $50,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Julian J. Janik

1806 Marlborough Ct ~ Fort Collins, CO 80526

******.*****@*****.*** ~ 408-***-****

www.beknown.com/julian.janik

http://lnkd.in/eMkcNW

Online Marketing and Web Tools Specialist

I can serve as the focal point for eBusiness and eMarketing initiatives in order to drive revenue, expand online brand presence and delight customers. My unique combination of business acumen and technical knowledge allow me to actively collaborate and influence both business and IT stakeholders. I routinely exceed business objectives as I am innovative, adaptable and thrive in fast paced environments.

SEO/SEM

Social Media

Campaign Optimization

Web Metrics & Analytics

Web Design and Usability

Project Management

Intranet & Collaboration Tools

Content Management Systems

HTML Coding

Adobe Photoshop & InfoPath

SAP, ECC, & CRM

Microsoft SharePoint & Office

Business, Project Management, and Administrative Experience

Agilent Technologies Loveland 2007-2013

Web Operations Engagement Lead

Global Web Content Deployment: Deployed several new product content to Agilent's web site and managed the evolution of Agilent's web hierarchy using Microsoft SharePoint. Thoroughly tested new site functionality, implemented custom coded campaign pages from 3rd party creative agencies, and executed localization processes. Built and maintained InfoPath templates for content owners to submit content to the web publishing team.

Web Usability: Reviewed web publishing projects to the www.chem.agilent.com website for best web usability, company/branding standards, eLaw, and best SEO principles. Contributed to raising the customer feedback scores for www.chem.agilent.com.

Business and IT Collaboration: Authored technical documentation for building web pages. Investigated, recommended, prioritized and tested new site enhancements to increase revenue, brand awareness and improve overall customer experience/engagement. Authored and executed all test case scenarios for accuracy and to ensure publishing was not affected every IT code release.

Strategic SEO and Social Media: Lead SEO adoption across several web content teams by providing several web writing training seminars and authored best SEO practices within Agilent's Web Standards documents. Personally deployed videos to Agilent's corporate youtube channels and leveraged ThisMoment to weekly tweet content to Agilent's main Life Sciences and Chemical Analysis twitter accounts.

Documentation and SharePoint Site Authoring: Authored and continually updated Agilent's Web Publishing Design Standards for consistency between all global regions and product line content. Created and maintained several business-internal SharePoint sites as employee resource portals to organize internal documents.

SAP and Customer Information Management: Customized Agilent's web form authoring tool to align Agilent's default web form fields with every global regional office's SAP database fields.

HTML and Email Campaign Delivery: Partnered with product lines and regional teams to successfully deploy over 150 email campaigns per year by providing appropriate directories, guidance on HTML coding, and feedback.

Web Analytics: Authored technical documentation, recorded training videos, and presented several training sessions of Adobe Site Catalyst's capabilities to marketing teams. Created, analyzed, and explained custom web metrics reports to increase conversion rates and market share while supporting the overall brand strategy. Reduced abandonment rates while increasing announcement productivity, in-bound link visits, and email campaign strength.

Renaissance Airport Hotel Barcelona, Esp 2007

Marketing Intern

Competent Photoshop Application: Created and designed digital promotional banner images for email campaigns.

International Business Presentation Experience: Conducted diverse international seminars about marketing strategies, competitor operations, and available traveling markets weekly.

Maxx-Marketing Chicago, IL 2006

Marketing Intern

Product Development and Market Research: Designed many promotional premiums for many companies in various global industries. Researched business operations and company information and designed reports of market penetration and analysis. Interpreted the current designs of premiums for markets and provided ideas for future markets and countries.

Whole Foods Market San Rafael 2004-2007

Front End Supervisor

Management Experience: Held management position and attended management meetings. Participated with Integrated Collaboration Environments (ICE) through workflow systems, supply chain management software, and store collaboration software.

Business Accounting Practice: Knowledge of accounting principles, knowledge of all business procedures, trained cashiers in hardware and software. Counted and recorded of all the cashier drawers/tills nightly.

Demonstrated Flexibility and Customer Service: Experience with all departments in the store (Prepared Foods, Bakery, Grocery, Meat, Produce, Front End) and special ordering of each department. Trained new employees and demonstrated outstanding customer service.

Selected Career Building Courses and Leadership Projects

Form Assembly Training Agilent Technologies

Lead a large-scale company-wide deployment and adoption effort for a new form authoring tool, which included the hosting of a series of global training and one-on-one sessions, to enable all Agilent web content owners to effectively author and configure online forms. Validated all business form authoring requirements and tested the functionality. Conducted a team of business users from all regions to test the tool. Helped implement the requirements into production and test all functions. Authored the Web Form Authoring Standards for business consistency and best usability. Presented the entire end-to-end form authoring training to all teams and regions.

Site Transformation Agilent Technologies

Co-lead a major effort to re-design, re-purpose, and to re-deploy more than 240 custom coded campaign pages to a new hierarchy, which included the identification of new link destinations, editing of complex HTML and style sheet codes, review of the accuracy of the content, and repurposing of the each page's meta-data.

Web Page Design Neilson Norman Group

Seminar critically reviewing of the anatomy of high-performing web pages.

Web Application Usability 1 and 2 Neilson Norman Group

Complete course examining top usability principles based on thousands of usability studies conducted worldwide.

Provided effective insight into the prioritization of efforts and effectively spending resources that go into a website.

Business Accounting Dominican University of California

Conducted an industry analysis, familiar with all financial accounting reports, analyzed many annual reports and presented accounting case studies.

Business Policy Dominican University of California

Created a full business plan of a start-up company that included accurate financial predictions, industry analysis, marketing strategies, operational management and company procedure.

La Bamba Sponsor Dominican University of California (Tijuana, Mexico)

Helped build homes for the homeless.

Volunteered at day care centers, responsible for all age groups of children.

Helped prepare 3 meals every day at La Bamba for over 200 people

Business and Communication Technology Education

Dominican University of California San Rafael, CA 2007

Bachelor of Arts in eBusiness

Entertainment and Media Qualifications

Strong internet applications and Microsoft Office skills on both Mac and PC including: Photoshop, Infopath, Excel, Word, Power Point, Access, Adobe Site Catalyst (online metrics), SharePoint (content management system), Form Assembly (Form Authoring), Dreamweaver (HTML authoring), Web Ex (Remote Connection), ThisMoment (Social Media Management), and Captivate (Video recording).

Extremely experienced with computers and confident learning curve towards new applications.

Profound interest in entertainment, media, and sports industries. Experience with recording studios and software for music on personal basis.

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