Customer Service Sales
Resume:
Confidential User
Email: **********@********.***
Address: Address Withheld
City: Philadelphia
State: PA
Zip: 19153
Country: USA
Phone: 215-***-****
Skill Level: Management
Salary Range: $40,000
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Derrell Thompson
335 W. Washington St., Apt. 12 West Chester, PA 19380
**********@********.***
SUMMARY:
Eight-year experienced and goal-oriented sales, marketing and management professional with a track record of consistently meeting and exceeding established goals and objectives. I am motivated and ambitious with excellent interpersonal communication, relationship management, and execution skills.
EXPERIENCE:
Dollar Tree Corporation
05/2004 Present
West Chester, PA
Store Manager, 02/2006 03/2013
Responsible for managing staffing, daily cash flow cash register reconciles, financial reports, staff management, customer service and business forecasting
Consistently met stocking inventory deadlines to ensure an average of $15,000 in daily merchandise is on sales floor
Managed a staff of 12, generating over $1.2 million in annual sales and $800,000in inventory costs for equipment and supplies
Managed the Point-of-Sale for over 200customers a day, equaling $50,000 in annual new business, averaging over $16,000 in sales per month
Increased Profit from .68% to 12.6%in 3 years, a $303,500increase
Performed Human Resources (HR) functions, including scheduling work hours, hiring and interviewing of staff, resolving conflicts and determining salaries, downsizing, performance management, maintaining employee personnel, wage increases, bonus programs, payroll, Health Welfare, and training for 5 employees
Improved yearly inventory shrinkage from 4.4% to 0.5%
Assistant Manager, 05/2004 02/2006
Responsible for managing staffing, daily cash flow cash register reconciles, financial reports, staff management, customer service and business forecasting
Consistently met stocking inventory deadlines to ensure an average of $25,000 in daily merchandise is on sales floor
Managed the Point-of-Sale for over 350customers a day, equaling $70,000 in annual new business, averaging over $26,000 in sales per month
Managed and maintained sufficient inventory levels of over $400,000to support department sales trend
Executed the Customer Relationship Management (CRM) process
West Chester University
07/2005 08/2005
West Chester, PA
Academic Development Program Peer Mentor
Supported students by role-modeling and developing the skills needed to succeed at the university
Trained to develop the skills and expertise needed to assist peers with their career-related needs
Conducted brief orientation with new students
Identified and explained services and resources available to students
Accurately identified issues needing professional staff intervention and direct them to the appropriate staff
Served as an ambassador at employer information sessions on campus
EDUCATION:
Gwynedd-Mercy College East Norriton, PA
M.S. Management, 2012
Magna cum Laude
GPA 3.70
West Chester University of Pennsylvania West Chester, PA
B.A. Professional Studies, 2008
Minor: Psychology, Health Sciences and Business Administration
SKILLS / QUALIFICATIONS:
Microsoft Office Word, Excel, PowerPoint, Compass
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