Customer Service Manager

Chelsea Rosenberg

Email: **********@********.***

Address: **** **** *** *

City: Seattle

State: WA

Zip: 98144

Country: USA

Phone: 206-***-****

Skill Level: Experienced

Salary Range: $42,000

Primary Skills/Experience:

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Educational Background:

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Job History / Details:

Professional Profile

My previous work experiences have enhanced my knowledge of MS Suite (Word, Publisher, Excel, Outlook, etc.), my ability to work with co-workers and candidates, meet deadlines, and maintain the utmost professionalism. I exhibit strong communication skills including phone and e-mail, high levels of customer service, am proficient with candidate tracking systems and maintain high efficiency.

Work History

Recruiting/Talent Acquisition Coordinator Randstad Sourceright, Renton, WA 10/2011 - Present

* Act as a point of contact between recruiters, candidates and interviewers on the WWL/Windows and Skype teams in arranging interviews while guiding candidates through hiring processes for Microsoft.

* Create and manage complex interview schedules in line with interviewer teams and candidate availability.

* Record and maintain recruiting activity in Applicant Tracking System (RecWec).

* Create and manage the internal/external interview loops setting client's expectations on scheduling process while meeting service level agreements.

* Arrange travel for candidates when necessary, including international and domestic interviews. Proficient in collecting visa status information for international candidates.

* Follow up with candidates via e-mail and/or phone on a regular basis each day.

* Professionally and efficiently communicate with candidates and interviewers, from mid-level management to VP/Director.

* Provide recruiter support throughout the scheduling process including following special instructions, accommodating requested special requirements, ordering gift baskets/catering and setting up sell/area tours.

* Provide excellent customer service, able to handle heavy workloads in a fast-paced environment, and possess great attention to detail.

* Able to identify discrepancies and facilitate corrective actions needed.

Rainier Collections 02/2010 - 01/2011

* Successfully maintained a file with 800+ debtors

* Provided exceptional customer service while explaining the risk of not paying the past due bill.

* Provided the company attorney with all the information he would need for a successful suit.

* Worked to create and maintain an up to date database of contact information by skip tracing and researching with various tools including Google, White Pages, Dex, and Accurint.

* Worked with team members to delegate tasks as well as take on tasks they needed help with.

* Proficient in all aspects of the debtor tracking system "CUBS".

Accomplishments

* I was chosen by my team at Sourceright to be the team ambassador. I am responsible for being the voice of my team regarding any issues that may come up and taking them to our Operations Manager in a professional and solution driven way.

* Labeled by my current manager as being "Customer Service Driven" as well as " A Proven Problem Solver"

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