Customer Service Administrative Assistant

heather castillo

Email: **********@********.***

Address: *** ********** *****

City: Jonesboro

State: GA

Zip: 30236

Country: USA

Phone: 770-***-****

Skill Level: Experienced

Salary Range: $30,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Heather K. Castillo

630 Georgetown Court

Jonesboro, GA 30236 Cell: 770-***-****

**********@********.*** Home: 678-***-****

OBJECTIVE

Actively seeking a position within a company where my experience and education will help enhance your organization.

QUALIFICATIONS

Enthusiastic, experienced assistant: with extensive training in providing office support, who possesses exceptional organizational skills, hands-on technical experience, good work ethic and attention to detail.

EDUCATION/CERTIFICATION

Morris Brown College September 1991 - June 1996

Bachelor of Arts Degree in Mass Communications

Arise University- Completed a 4 week 4 hours a day module of customer service training topic include:

Greet transfer and hold calls

Build rapport; listen; clarify and manage conversation flow

Manage upset customer, conflicts and challenging situations

Deliver outstanding service, exceed expectations and build long-term loyalty

HIPPA

Being a team player

PROFESSIONAL EXPERIENCE

Arise Virtual Solutions, Atlanta, GA July 2011 - Present

AT HOME CUSTOMER SERVICE REP.

Handled customers inquires, complaints, billing questions and payment extension/service request

Calm angry callers, repaired trust, and located resources for problem resolution and design best-option solution

Assist with selling company products, placed prescription and contact lens order for pharmacy

Answered all incoming calls and transferred to appropriated department

Chester Community Charter School, Chester, PA October 2008 - July 2011

ADMINISTRATIVE ASSISTANT TO CEO/COO

Greet visitors and route phone calls in a professional and courteous manner`.

Help with switchboard and other duties at receptionist desk

Provide support services to the CEO including coordinating meetings and maintaining calendar

Typing correspondence, maintaining files and records for CEO

Handle all activities for grades K-8th (graduation, parent award dinners, sport banquets)

Prepare all spreadsheets for Behavioral Specialists using Tenex software (suspension reports, attendance reports)

Handled and prepared all purchase orders and check request for various departments

Review all attendance and behavior reports from district

Handle and prepare school year calendar, family, and student handbook

Coordinate mail and copying services, order supplies on an as needed bases

Ability to perform duties with speed and accuracy without minimal supervision

Coordinate meetings and set up travel arrangements

Prepare and input annual report onto Department of Education website

Harrah`s Chester Casino and Racetrack, Chester, PA September 2006 - October 2008

ADMINISTRATIVE COORDINATOR

Perform daily audits of MTL (Monetary Transaction Log), MIL (Monetary Instrument Log) and CTR (Currency Transaction Report) activities

Ensure compliance with all State and Federal agencies with respect to Title 31 and SARC (Suspicious Activity Reporting for Casino)

Assist with training and testing of all employees.

Responsible for documenting recordable transactions

Support the Regulatory Compliance Manager in creation and editing of Internal Controls.

Completed issues and tracks exception reports as needed.

Communicate both written and orally with affiliated departments on variance, statistics and exceptions to policy and procedures.

Handle all new vendor contracts and ensure they are sent out to PAGCB (Pennsylvania Gaming Control Board) in a timely manner.

Perform daily audits of casino restaurants and warehouse storage area, in addition to jackpots over $10,000.

Mail out win - loss statement to all patrons for tax purposes.

Proficient in AS400, COGNOS and Lotus Notes with typing skills of 50 words per minute

Fort Belvoir Officer`s Golf Club, Fort Belvoir, VA November 2005 - August 2006

ADMINISTRATIVE ASSISTANT/RECEPTIONIST

Receive callers at establishment, determined nature of business and directed callers to destination.

Obtained customer information and scheduled appointments.

Developed ability to work in a fast-paced atmosphere

Maintained excellent customer relations and developed customer rapport.

Typed memos, correspondence, reports and other documents.

Diplomatically resolved customers` complaints as needed.

Handle dispensation of all new and old members` applications and input applications into Golf-trac for future reference

Prepared sign - in sheet and maintained related records

Developed the ability to follow instructions and make decisions with no supervision

Delegated responsibilities to employees to meet company`s expectations

Coordinated relationships with other departments at The Golf Club, which helped standardize procedures across all operating groups.

Time Warner Cable-Construction Division, Raleigh, NC October 1998 - February 2001

PROJECT ADMINISTRATOR/COORDINATOR

Handled all paperwork for contractors and vendors in a timely manner

Prepares a schedule for completion of the project in a systemic manner

Understanding and using project management software and applications for efficient scheduling

Confer with contractors, clients and the company executives regarding project details

Keep a track of all stages of project by documenting and recording outcome

Evaluate the performance of employees

Be actively involved in the research and development of the project

Preparing reports and making presentations to higher officials

Ensure that the project is completed within deadlines

Handled travel arrangements for relocation of new and old employees.

SKILLS

Microsoft Word, Power Point, Excel, Microsoft Outlook, Internet, Intranet, AS 400, Access, Type 50 wpm.

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