Manager Service

James Gardiner

Email: **********@********.***

Address: **** ****** **.

City: N. Las Vegas

State: NV

Zip: 89032

Country: USA

Phone: 702-***-****

Skill Level: Management

Salary Range: $100,000

Willing to Relocate

Primary Skills/Experience:

service manager

Educational Background:

Vocational, engineering

Santa Monica College, 01/1989 - 01/1991

Santa Monica CA., ca

Not Selected,, Not Selected

Job History / Details:

Service Consultant / Service Manager

SUMMARY

I've been in the automotive bussiness for 30+years / I've worked in parts / as a tech / Service Manager / and Service Consultant / I am very customer friendly, the customer always comes first! Always on time / NEVER late. Looking for a place of business where I can be truly exceptional.

EXPERIENCE

Service Consultant / Service Manager - 2004 to 2012

Findlay Volkswagen, Henderson Nevada

As Service Consultant / Service Manager my duties were to open store in A.M. / write repair orders / perform walk around with customer and advise of any needed repairs / keep customer informed through out the day till car is ready / ck for open recalls / handle any customers concerns / perform csi follow up calls / contact extended warranty to make claims

* 2013 certified Service Consultant

* trained on ADP computer system

Service Consultant - 2003 to 2004

Planet Hyundai, Las Vegas Nevada

As a Service Consultant my duties were to greet customers / advise of needed service to customer / ck for open recalls / complete claims with extended warranty co. / contact customer when car is completed

Night Service Manager - 2000 to 2003

Towbin Jeep, Las vegas Nevada

As Night Manager I oversaw 5 techs / 2 service advisors / cashier / dispatched repair orders to techs / handled any customer concerns / at end of shift made sure building was secure.

* ADP computer system

Service Consultant - 1999 to 2000

Desert Nissan, Las Vegas Nevada

As a Service Consultant I would greet customers and generate a repair order on needed repairs / ck for open recalls / contact customer when vehicle is completed

Night Service Manager - 1997 to 1999

Toyota West, Las Vegas Nevada

As Night Service Manager I was responsable for 5 techs / 1 cashier / 2 service consultants / at end of shift made sure building was secure.

* became certified through Toyota Professional Guild as Night Service Manager

Night Service Manager - 1995 to 1997

Towbin Jeep, Las Vegas Nevada

As Night Manager I would dispatch to 5 techs / help write repair orders / contact extended warranty to make claims for customer / over see cashier / at end of shift secure building.

Assistant Service Manager - 1994 to 1995

Toyota West, Las Vegas Nevada

As a Assistant Service Manager I would write service for a team of 3 techs / advise customer of needed service / cked for open recalls / make claims with extended warranty for customers / contacted customer when vehicle is completed

Assistant Service Manager - 1993 to 1994

Antelope Valley Nissan, Palmdale CA.

My duties included greeting customers / perform walk around with customer / advise of needed service / ck for recalls / contact customer when completed / make claims with extended warranty / perform csi follow up calls

Assistant Service Manager - 1991 to 1993

Sierra Toyota Mercedes Benz, Palmdale CA.

My duties were to open the store in A.M. / greeting of customers / write repair orders / advise customers on needed service / contact extended warranty for further repairs

* used ADP computer system

Personal manager - 1989 to 1991

Bruce Wayne Inc., Hollywood CA.

As a personal manager for Mr. Wayne my duties were to organize his schedule for his clients. Arrange flights to and from movie locations. Have transportation waiting along with hotel lodging preset. Performed all billing for Mr. Wayne.

Assistant Service Manager/Toyota Certified Technician - 1986 to 1989

Sierra Toyota Mercedes Benz, Palmdale CA.

Started out as a heavy line tech and worked my way up to Assisistant Service Manager

Toyota Certified Technician - 1985 to 1986

Hightower Toyota, La Crescenta CA.

performed engine overhauls / brakes / clutches / valve jobs / tune ups / a/c repair etc.

* ASE certified

Shop Forman - 1983 to 1985

Competition Automotive Repair, Pensacola Fl.

My job as a shop forman was to quality control for 10 techs repairs / oversee all performace repairs / test drive all cars

Assistant Manager - 1982 to 1983

D&J Tires, Pensacola Fl.

As an assistant Manager I would open and close store/ maintain inventory of tires and fast moving items / make bank deposits / set schedule for employees

Aircraft cleaner - 1980 to 1982

Continental Airlines, Pensacola Fl.

My duties were to clean the inside of dc-9's and 727's while overnighted / service septic tanks on planes /

Toyota Certified Technician - 1977 to 1979

Toyota of Pensacola, Pensacola Fl.

performed all repairs from engine overhaul to batteries

* Toyota and Ase certified

EDUCATION HISTORY

1991

Santa Monica College, Santa Monica CA.

studied Engineering (cad)

1980

Pensacola Jr. College, Pensacola Fl.

studied automotive technology / automotive body repair / automotive body refinishing

SKILLS

TRAINING

* Service Consultant Certifcation 2013, Volkswagen 2012. took all test and schools to become 2013 Certified Service Consultant

* ASE certified, ASE 1977 to 1992. ASE certified in engine repair / suspension and steering / brakes / heating and a/c

* Professional Guild, Toyota 1999. became certified as a Toyota Night Service Manager

* Technician certify, Toyota 1977 to 1992. became toyota certified technician

* Parts training, Toyota 1988. basic parts training

* Service Concept workshop, Mercedes Benz 1988. managment training

HONORS

* President, Society of Manufacturing Engineers 1991 to 1992. President of THE SOCIETY OF MANUFACTURING ENGINEERS

* ABF-2, US NAVY 1971 to 1977. aviation fueler

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