Customer Service Technician

Confidential User

Email: **********@********.***

Address: Address Withheld

City: Lakewood

State: NJ

Zip: 08701

Country: USA

Phone: 732-***-****

Skill Level: Experienced

Salary Range: $31,000

Primary Skills/Experience:

Microsoft Word Microsoft Windows Microsoft Exel cash register copy and fax machines

Educational Background:

Certification, court reporter

Cittone Institute, 09/1986 - 06/1989

Edison, NJ

Not Selected,, Not Selected

Job History / Details:

KAROLYN R. REEDER

572 Howard Drive. Phone.732-***-****

Lakewood, NJ 08701. Email. **********@********.***

Accomplished Transcription Specialist

A top-performing reporting and transcription specialist credited with contributing to the growth of a small company into a multi-million dollar business. A highly valued team player whom co-workers describe as professional and reliable. Experienced at providing writing and technical services in diverse settings. Seeking new and rewarding position to apply my licensure and extensive transcription services within the judicial system.

Areas of expertise

* Transcription. * Team Management

* 225 wpm Machine Shorthand. * Customer Service

* Data Interpretation. * 80+ wpm Typist

Key Skills Assessment

Key Skill #1- Team Management: Well-versed in the process and applications of effectively working with team member to produce optimum results toward meeting designated goals.

Key Skill #2- Transcription/Documentation: Extensive history of providing high-accuracy transcription and documentation services in a variety of settings.

Professional Experience

Pathology Solutions, Eatontown, NJ. 2008-2012

Transcription Supervisor

Transcription Supervisor recruited to provide comprehensive team management in a high-volume workplace.

* Trained, supervised and evaluated transcription staff in all aspects or position requirements.

* Interpreted and transcribed a high volume of medical records in a deadline-driven environment.

* Mastered understanding of HIPPA laws and corresponding Federal guidelines.

Rite Aid Pharmacy, Toms River NJ. 1995-2008

Pharmacy Technician

Pharmacy Technician charged with processing a high volume of prescriptions in a fast-paced pharmacy.

* Resolved all customer complaints and worked with insurance companies to address coverage conflicts.

* Processed cash and credit pharmacy payments.

State Shorthand, Oakhurst, NJ. 1989-1995

Certified Shorthand Reporter tasked with taking accurate and low-error shorthand notations.

* Performed machine shorthand assignments at 225 wpm with 97% accuracy.

* Took verbatim record of courtroom and deposition hearings.

* Transcribed recorded proceedings according to established formats and deadlines.

Education and Training

Court Stenography Licensure, Cittone Institute, Edison, NJ

(Certified Shorthand Reporter, License # XIO1667

* Performed machine shorthand assignments

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