Sales Management
Resume:
Christine Douglass
Email: **********@********.***
Address: *** ******* ****
City: Coppell
State: TX
Zip: 75019
Country: USA
Phone: 214-***-****
Skill Level: Management
Salary Range: $75,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Christine Douglass
532 Halifax Lane, Coppell TX 75019
**********@********.***
I am an experienced Lean Six Sigma management professional.
I am seeking employment with a reputable business to benefit from my, efficiency improvement, relationship management and organizational expertise.
PROFESSIONAL PROFILE
I am a results driven, self-motivated individual with solid experience successfully leading and implementing, simultaneously, complex cross-functional projects. My strengths, for which I have received outstanding recognition, include the management, supervision and provision of support and services for process improvement and project management. I am an accomplished corporate professional who has mastered various important management functions in the field of information technology, telecommunications, advertising, operations and sales, such as:
Efficiency Improvement
Continuous Process Improvement
Project Management
Workflow Planning/Prioritization
Team Leadership Benchmarking
Order Fulfillment/Order Processing
Quality Improvement
Team Building
Relationship Management
PROFESSIONAL EXPERIENCE
Supermedia llc, DFW Airport, TX
Business Relationship Management, Information Technology
October 2011 - February 2013
Achievements:
* Organized and facilitated Team Building Event for Department, which brought together a fun interactive relationship building activity.
Responsibilities:
* Liaison between various business groups and I.T. development groups, writing business requirements and assisting in developing system requirements
* Assist Quality Assurance Group in developing test cases, while working with the business groups in performing end to end testing
* Assist the business in developing and or maintaining project plans
Supermedia llc, (IDEARC) DFW Airport, TX
Senior Staff Consultant, HQ Sales Operations
July 2006 - October 2011
Achievements:
* Program Management Lead for strategic initiative, which led to new sales, support and fulfillment models within a very aggressive timeline. Received MVP Individual Award of Excellence
* Led the Conversion and Implementation Plan for nationwide new system rollout
* Implemented and Trained Enterprise Change Management System/Process
Responsibilities:
* Project Management Lead for Sales Operations Department
* Sales Operations Representative for Enterprise Change Management
* Developed and Maintained Disaster Recovery Plan for the Sales and Sales Operations Organizations
* Reported to Director of Head Quarter`s Sales Operations and performed root cause analysis for on-going process improvement recommendations for sales and support
Supermedia llc (Verizon, GTE) DFW Airport, TX
Sales Operations/End to End Process Improvement Supervisor, Sales Operations
March 2002 - July 2006
Achievements:
* Recommended and implemented Workflow Management System, which resulted in a $3.5 million savings to the organization. Received Process Improvement Award
* Recommended and implemented PC Tablets/Adobe Software to the Sales Organization enabling field sales to capture electronic signature at point of sale, which resulted in efficiency improvements to the order processing and order fulfillment cycles
* Managed overseas vendor in lead generation and purification process, improving the quality of leads provided to the sales organization by 25%
Responsibilities:
* Sales Operations Representative to perform post- merger analysis (Bell Atlantic and GTE) of the organization`s end to end processes, and recommended and implemented Consolidated new end state process improvements
* Supervise a group of 6-8 specialists responsible for sales system development, writing requirements, testing system enhancements, train and support sales organization
* Maintain Sales Policy and Procedures based on system enhancements and new product rollout
EDUCTION/PROFESSIONAL DEVELOPMENT:
LEAN Six Sigma Certification
Quality Process Improvement and Project Management Courses - ESI George Washington University
NIA White Belt Certification - NIA Instructor
Other Skills: MS Project, VISIO, Outlook, Excel, Word, Sharepoint, CRM Cloud based applications, Adobe
References Available Upon Request
Contact this candidate