Sales Customer Service
Resume:
Steven LeGendre
Email: **********@********.***
Address: *** ********** *****
City: Bossier City
State: LA
Zip: 71112
Country: USA
Phone: 318-***-****
Skill Level: Management
Salary Range: $70,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Steven LeGendre
204 Stillwater Place
Bossier City, Louisiana 71112
**********@********.***
SUMMARY
Eighteen years of valuable sales account management, customer service and operational management experience with a premier international air express company and four years of experience with a world-class MRO industrial distribution supplier.
EDUCATION & TRAINING
Louisiana State University, Shreveport, LA
Bachelor of Science, Accounting, Business Administration, 1990-1995
* Attended college while working full time at DHL
Dimensions of Professional Selling, Jack Carew
Spin Selling: Neil Rackman, 2005
Miller Heiman Strategic Selling Training, 2003
Dale Carnegie: Effective Speaking & Human Relations, 1995
PROFESSIONAL EXPERIENCE
Dixie Paper Company 9/2012 - 12/2012
Account Manager
Business to business sales developing new sales territory through cold calling in north Louisiana selling paper products, janitorial chemicals, equipment packaging systems and office supplies.
Grainger Industrial Supply 6/2008 - 5/2012
Account Manager
Managed and developed $ 2.6 million dollar sales territory consisting of corporate and
major commercial accounts in northwest Louisiana. Utilized consultative selling approach, provided integrated inventory management solutions and financial reporting to help clients achieve desired MRO goals. Subject Matter Expert for web based customer facing on-line catalog program
Achievements:
* 2011 exceeded goal over prior year 8.7%
* 2010 exceeded goal over prior year 12.3 %
* 2009 exceeded goal over prior year 6.1 %
DHL Express Inc. 11/1989 - 6/2008
Sales Executive, 3/2001 - 6/2008
Prospected, sold and developed $2.1 million dollar commercial territory with over 150 international import and export clients. Identified proper international transportation needs, and provided solutions based on time sensitivity and cost.
* Managed logistics for U.S. Department of Defense with government revenues exceeding $5 million dollars. Expedited supplies and equipment to U.S. solders in Afghanistan and Iraq
* Trained DHL personnel on DOD Red River location to process international shipments, coordinate heavyweight shipments into Middle East Theater
Achievements:
* 2006 U.S. Top Achiever, top 5% of 1900 representatives
* 2006 Trip Award to New York City
* 2005 U.S. Top Achiever, top 5% of 1900 representatives
* 2005 Trip Award to Miami Beach
* 2004 Achieved annual sales target
* 2003 Achieved annual sales target
* 2001 Achieved annual sales target
Service Center Manager, 3/1995 - 3/2001
Managed a 10 person 8 million dollar service center supporting north and central Louisiana. Trained, motivated and disciplined employee`s to achieve company goals. Managed all fleet maintenance to budget, route dispatch, and customer service.
City Service Supervisor, 11/1989 - 3/1995
Supervised daily airport operation unloading freight from aircraft and sorting material for city routes. Coached courier route design to ensure maximum efficiency. Accompanied couriers on monthly ride along inspections to ensure safety compliance.
* Designated Defensive Driver Trainer: Smith System Quarterly Training program
* Designated Safety Trainer for Healthy Back, Working Airport Operations, Airport Security, and Hearing Protection
American Equipment Company 6/1985 - 10//1989
Sales and Service Representative
Sold solid waste handling equipment to BFI, Waste Management, cities and municipalities throughout the state of Louisiana. Represented manufacturers of rear load compactor systems, bailers, compactors, cart systems and roll off dumpsters for waste removal.
* Sales were generated from competitive bids at city and parish level
Bayou Metal Products 9/1977 - 5/1985 Custom steel fabricator: petro chemical industry, power utility trailer equipment, steel casting foundry, paper mill equipment rebuild.
* Worked material preparation, plate shear, hydraulic brake press, band saw, drill press, cutting torch and welding equipment, sand blasting and finish paint equipment
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