Customer Service Sales

Steven Yakush

Email: *********@********.***

Address: ***** ******* *****

City: Fraser

State: MI

Zip: 48026

Country: USA

Phone: 586-***-****

Skill Level: Director

Salary Range: $70,000

Primary Skills/Experience:

See Resume

Educational Background:

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Job History / Details:

STEVE YAKUSH

33376 Sunrise Dr. * Fraser, MI 48026

586-***-**** * *********@********.***

QUALIFICATIONS PROFILE

* Respected Executive Director with distinguished career leading productive business management operations, encompassing finance, facilities maintenance, marketing initiatives, and retail sales.

* Gifted business strategist and tactician, recognized for driving revenues through innovative and focused business restructuring and modeling.

* Contributed dynamic leadership skills toward actively collaborating in building and managing a high-performance team of employees.

* Extensive expertise in client needs analysis with a consultative approach to customer service operations.

* Dynamic communication, negotiation, leadership, and relationship management skills.

PROFESSIONAL EXPERIENCE

Chief of Operations for Retail Stores and Construction HABITAT FOR HUMANITY DETROIT 2009-2013

Sharp business acumen and experienced in managing broad scope of retail operations, from budget preparation, financial reporting and marketing promotions to procedure development, IT troubleshooting and payroll processing. Entrusted to oversee multiple units, including a donation call center, appliance repair department, truck maintenance department, and trucking departments. Actively collaborated with the Construction Department in administering project budgets, developing production schedules and developing safety manuals. Effectively hired, trained and directed 40-member ReStores staff and actively collaborated in Human Resource operation functions such as coordinating new hire training, conducting performance evaluations and providing guidance/mentoring.

* Cultivated productive negotiations with the Oakland County Affiliate to secure a joint operating agreement for territory rights and ReStore operations, acquiring ReStore 2

* Drove the development and implementation of a 3rd successful Detroit ReStore in 2011

* Facilitated successful lease negotiations for a 4th ReStore in Farmington Hills to be opened 6/2013

* Generated the largest revenue of 2012 at $2M

* Produced the largest amount of donations at over $1.7M

* Raised over $25k and generated $25k in direct store merchandise through the 2012 Hall and Hunter Estate Sale

Director of Business Operations RENAISSANCE UNITY CHURCH 1988-2008

Spearheaded 15 staff members in running the Retail Bookstore, Finance Department and Facilities Department. Effectively coordinated the productive operation and timely maintenance of the 100,000 square foot facility. Administered a $4M annual budget, while also handling contract negotiations, financial reporting, balance sheets, income statements, and budget preparation.

* Restructured the business model and developed the first annual operational budget in 2003

* Produced a highly successful Women`s Conference in 2001, generating $600k in revenue with a sold out audience at the Fox Theatre featuring Oprah Winfrey, Marianne Williamson, and Anne Lamont

* Coordinated 3 facility additions worth $8M, ensuring completion of each phase on time and within budget

* Negotiated the first successful commercial mortgage with Republic Bank, converting an expensive church bond financing into a traditional mortgage

Director of Retail Operations RENAISSANCE UNITY CHURCH 1986-1988

* Restructured a privately owned publishing company, tripling annual sales to $500,000

PROFESSIONAL EDUCATION

Bachelor of Arts in Public Affairs WAYNE STATE UNIVERSITY

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