Customer Service Management

Confidential User

Email: **********@********.***

Address: Address Withheld

City: Holden

State: MA

Zip: 01520

Country: USA

Phone: 508-***-****

Skill Level: Experienced

Salary Range: $45,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

KEPLER KATUBI

5 Towle Drive Holden, MA 01520 508-***-**** **********@********.***

OBJECTIVE

My goal is to become associated with a company where I can utilize my skills and gain further experience while enhancing the company`s productivity and reputation.

PROFESSIONAL EXPERIENCE

HOLDEN MOTOR CARRIER - Holden, MA

Owner & Manager, Jul `09 - Sept `12

Job Description & Key Results:

Developed and executed contracts, promotional offers to support specific events to drive sales and increase profit margins

Collected data and reports related to the business to prepare statistics related to human resources and proactive communication

Managed client business processes and identified areas for improvement

Analyzed & executed selected retail promotions including data base entry, creative job management and proofing

Reviewed & interpreted basic financial statements, financial levers and metrics used in merchandise to understand current and future trends

Maintained required records and files as required by law for audit purposes and assisted in preparation of audit work

Participated in the development of feasibility plans for new business proposals and performance improvement

Responsible for investigating and resolving customers` inquiries into billing and services.

FIDELITY INVESTMENTS - Marlborough, MA

Client Analyst-Operations, May `05 - Feb `09

Job Description & Key Results:

Manage administrative and case management issues as well as data processing activities on a daily basis & elevate unresolved issue to seniors/management

Monitored project to ensure timelines and deliverables are met in a timely manner while undertaking analysis of production issues with data & communicate status/resolution effectively

Maintained a positive working relationship with business & project management teams

Provided technical assistance, support & design on multiple projects

Use sophisticated database tools to define data fields, import data, design screens, create queries and reports

Formulated & defined system scope, objectives and configurations tasks

Meet deliverables in a timely manner while delivering high quality designs & documentations that meet business needs

Effectively utilize data to lead projects & business analysis, business case & present results to all levels of management

Maintain a level of urgency, good judgment & professionalism to ensure clients expectations are met

Review and participate in test data, cases & the development of test plans

RGIS CORPORATION - Auburn, MA

Inventory Auditor, Jan `04 - Jun `05

Job Description & Key Results:

Provided first class customer service and exceeding customer expectation

Efficient project coordination and data reconciliation abilities

Accurate and consistent data-gathering, techniques across multiple sites

Prepared audits in a project management capacity and also assisting in conferences & report writing

Managed internal controls and offered bottom-line oriented solutions.

OFFICE TEAM - Westborough, MA

Administrative Assistant, Feb `02 - Dec `03

Job Description & Key Results:

Coordinated with various staff for operational support, served as a liaison between departments and operated units in the resolution of day-to-day administrative and operational problems

Composed and edited reports relevant to various departments

Scheduled and coordinated meetings, interviews, appointments, events and other similar activities

Coordinated project based work; administer company programs with regard to plan features and benefits.

VECTOR MARKETING - Westborough, MA

Sales Representative, Jan `01 - Jan `02

Job Description & Key Results:

Provided first class customer service and exceeding customer expectation

Provided outstanding product performance with presentation of Cutco products

Scheduled appointments with potential customers through personal referrals

Filed and submitted customers` orders

Reviewed personal performance with the local office manager

Attended weekly staff meetings, advanced training workshops and conferences on personal sale techniques, customer behavior, time management and effective communication.

NORTHSIDE HOSPITAL - Atlanta, GA

Patient Representative, Jan `99 - Jan `00

Job Description & Key Results:

Communicated with patients and addressed questions, complaints, problems and concerns while working with the appropriate staff members. Explains policies and procedures to patients and refers them to the proper services while adhering to all HIPAA rules. Acted as a liaison between patients their relatives & the healthcare organizations

Education & Certifications

FITCHBURG UNIVERSITY School of Management - Fitchburg, MA

Master in Business Administration 2004(Concentration: Management & HR)

BANGALORE UNIVERSITY - Bangalore

BA - Business Administration 1999 (Concentration: Sales & Marketing)

Skills: Microsoft Office Suite, SQL, Access, Excel & PowerPoint

REFERENCES

Available Upon Request

Contact this candidate