Manager Customer Service

Bob Cope

*** ****** **., *.*.

Unit #***

Atlanta, GA 30313

404-***-**** cell

*********@*****.***

Summary

Hands-on Payroll Professional with over 20 years experience. Processing

multi-state and International payrolls for up to 150,000 employees. Strong

background in process and procedure efficiencies. Software conversion

experience with more than 100 successful completions under my belt.

Management experience with supervision of up to 25 employees.

Professional Experience

OVATION PAYROLL, INC, ALPHARETTA, GA SEP 2012 - FEB 2013 (Company was

acquired)

Tax Supervisor

. Filing and payment of approximately 10,000 client's taxes nationwide

and in Puerto Rico.

. Primary specialty in tax notice resolution, processing prior quarter

amended returns utilizing Master Tax, ANTS & Ovation Payroll software

programs.

INNOTRAC CORPORATION, JOHNS CREEK, GA JUN 2011 - JUN 2012 (Remote position

eliminated)

Payroll Manager

. Payroll process for 1,500+ employees nationwide utilizing ADP

PayExpert (Workforce Now), Enterprise eTIME 6.1 system, and Microsoft

Office Suite products.

. Lead a software conversion from 3 timekeeping systems into 1.

Converted from 2 ADP eTIME 1000 systems and 1 ADP Enterprise eTIME 5.4

system into Enterprise eTIME 6.1.

HR OUTSOURCING, INC., LAWRENCEVILLE, GA JAN 2008 - JUN 2011 (Company

downsizing)

Director of Operations

. Provide human resource services, benefits, payroll, worker's

compensation and other employee relations services to small to medium

sized companies, approximately 1,000 clients in multiple states.

. Responsible for the process and procedure creation to streamline the

company to operate more efficiently.

. Supervise a staff of 10, which includes Payroll Manager, Benefits

Manager, HR Manager, Orientation Specialist, Workers Compensation

Manager and Customer Service Specialists.

. Payroll questions from clients, data entry of payroll hours/earnings,

employee maintenance, report generation, training clients on the use

of the payroll system. Lead a payroll system conversion from Ovation

Payroll system to Apex Trilogy payroll system.

. Human Resources responsibilities include, but are not limited to:

Unemployment filings/hearings, policy manual creation, employee

handbook creation, orientations with new clients and benefit renewals,

payroll training on client self data entry of hours/pay, safety

training, policies and procedures training, workplace/employee

training, EEOC training, Supervisor/Manager training with regards to

performance counseling and terminations, compliance training, and many

other duties.

. Benefits Administration includes orientation of insurance products,

client support in choosing plans to offer employees, form completion,

invoice creation to send to client, census and gatekeeper completion

guidance with client and various other duties.

GE TRAILER FLEET SERVICES, WAYNE, PA APR 2007 - JAN 2008 (Contract

Position - ended)

Payroll Manager

. Payroll process for 1,500 employees nationwide utilizing ADP PCPW,

ReportSmith, PeopleSoft TIMEkeeping system, and Microsoft Office Suite

products.

. Training and supervision of temporary employees and permanent staff.

. Other duties include: Processing short term disability payments, 401k

processing in conjunction with Plan Administration, tax payments, work

comp insurance premium submission, and other various duties.

O.U.A.C., INC., DUBLIN, OH FEB 2005-APR 2007 (Relocated to Philadelphia, PA

- Family)

Payroll/Benefits Manager

. Payroll processes, benefits administration for a retail chain of

approx. 200 employees in the State of Ohio utilizing ADP Enterprise

and PCPW software, Stromberg timekeeping software, Quickbooks

Accounting software for GL maintenance and upkeep.

. Other duties include: Interim HR Manager, Recruiting, 401K

administration, and many other various duties.

ADMINISTAFF, KENNESAW, GA OCT 2003-JAN 2005 (Relocated to Columbus, OH -

Family)

Orientation Representative

. Traveled throughout the country giving presentations to our new

clients and employees. The presentations are regarding their payroll,

benefits, HR and all services provided to client.

. Completion of the new client file that is then forwarded to our New

Client Payroll department.

. Responsible for full service payroll processing for 1000+ employees

nationwide utilizing AIMS payroll system.

SOLO CUP COMPANY, URBANA, IL JAN 2003-SEP 2003 (Left for a better

opportunity)

Payroll Supervisor

. Payroll process for approximately 1,300 employees nationwide and

internationally utilizing ADP payroll and timekeeping systems.

THE VARSITY GROUP,INC., ST. LOUIS, MO NOV 2001-DEC 2002 (Company downsized

and closed)

Payroll Supervisor

. Payroll process for approximately 1,500 clients in multiple states

utilizing Summit payroll software.

. Responsible for the manual GL entries into Peachtree Software.

SPHERION CORP., FT LAUDERDALE, FL OCT 1999-OCT 2001 (Company restructuring)

Sr. Customer Service Rep/Payroll Supervisor

. Payroll process utilizing Ceridian Ensemble payroll software.

. Also cross-trained to cover for other Supervisors when they were out

of the office which involved the knowledge of Ceridian Source 500 and

Ceridian Encore payroll systems.

. Responsible for the conversions of all acquired companies from their

payroll system to one of the Ceridian systems utilized in that

division of the company.

ESA MANAGEMENT, INC, FORT LAUDERDALE, FL NOV 1997-SEP 1999 (Relocation of

Corporate HQ)

Payroll Administrator 2/Payroll Supervisor

. Payroll process for approximately 5,000 employees nationwide utilizing

Ultipro payroll system which was later converted to ADP payroll

system.

PAYROLL TRANSFERS, INC, TAMPA, FL AUG 1996-OCT 1997 (Company closed)

Senior Payroll Technician/Payroll Supervisor

. Payroll process for approximately 300 clients nationwide utilizing ADP

payroll system.

RAMPAGE COMMUNICATIONS, LEXINGTON, KY AUG 1995-JUL 1996 (Company closed)

Payroll Specialist

. Responsible for the payroll process for 25 employees in the State of

Kentucky utilizing ADP payroll system.

. Answered incoming calls for the answering service division of the

company.

Educational Background

Southeast Missouri State University, CAPE GIRARDEAU, MO 1992 - 1995

MAJOR: Business/HR

Spartan School of Aeronautics, TULSA, OK 1991 - 1992 MAJOR: Aircraft

Pilot

New Madrid County Vocational School, NEW MADRID, MO 1989 - 1991

CERTIFICATION: Data Processing

Skills

ADP PayExpert, WorkForce Now, PCPW, CSHRIZON, Ceridian Ensemble, Ceridian

Source 500, PeopleSoft, Summit, Ultipro, Trilogy, Evolution, Encore payroll

software experience. Master Tax, ANTS payroll tax software experience. MS

Word, Excel, PowerPoint, Access experience. ReportSmith and Crystal

reporting software experience. Quickbooks, Peachtree, Ross, and other

accounting/gl software experience. Sarbanes-Oxley (SOX) Compliance.

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