Customer Service Manager
Resume:
WORK EXPERIENCE
United States Navy, San Diego, CA
Logistics Specialist
. Leadership responsibilities included Customer Service Representative
. Responsible for submitting, ordering, receiving and validating off
ship requisition requests
. Assisted in open purchase requirements instrumental to ships
maintenance and off ship supply support to other ships and submarines.
. Departmental Administrative Assistant - Maintained Relations between
operations manager and department with schedules, meeting deadlines
and administering exams
Embassy of Croatia Washington, DC 2008
- 2008
Intern Advisor to Chief Deputy of Missions
. Research and wrote Analysis on Nation Branding for the Croatian
Plenipotentiary
. Took photographs of the Ambassador and Pentagon Officials
. Attended morning meetings with Chief Deputy of Missions
. Attended Six-Party talks on behalf of Minister
. Attended meeting on Capital Hill
. Passed out invitations to Senators and Congress
Blatt, Hasenmiller, Leibsker, Moore, and Wake Law Firm, Chicago, IL
2007 - 2008
Client Services Representative
. Monitored and manage all client inquiries, exceptions, status reports,
data issues, client audit requests, and other types of request as
needed
. Maintained a monthly calendar of scheduled due dates
. Verified direct payments of risky clients
. Responsible for all documentation requests including but not limited
to applications, statements, affidavits, and discover requests.
. Proactive in training collection staff, legal staff, etc. on specific
information
. Coordinated client meetings
. Maintained client services contact list on Outlook
. Sorted and delivered mail
. Picked up and distributed faxes and deliveries
. Processed and stamped mail
. Made lead sheets for scanning documents in the system
. Scanned payment processing sheets into computer for viewing
. Retrieved mail from post office
Oracle, Chicago, IL
2005 - 2007
Mailroom Clerk
. Processed and delivered mail to respective venues
. Responsible for the upkeep of the kitchen, printers, copiers and
conference rooms
. Liaison with internal distribution regarding corporate distribution
procedures
. Maintained adequate funds for meter
. Monitored all costs associated with mail and delivery services; report
excessive costs and cost savings opportunities to the office manager
. Locked postage meter nightly to discourage personal use
. Secured all deliveries as required
. Maintained a neat and orderly mailroom and copy areas
. Obtained most current regulations from local post office and rate
charts
. Made sure meter had correct insignia date
. Relieved receptionist and maintained front desk with administrative
responsibilities
Empire Today, Northlake, IL
2004 - 2005
Sales Support Associate
. Processed credit card and check payments
. Processed applications for credit approval
. Arranged appointments for customers upon request
. Updated customer information in company's database
. Transferred phone calls to correct department
Triton College, River Grove, IL
2003 - 2004
Instructional Aide I
. Arranged appointments for students
. Processed data entry of student's information
. Distributed mail and processed student files
. Handled a heavy volume of student calls
. Greeted and directed all visitors to the Adult Basic Education
Department
SKILLS
Computer literate, Microsoft Excel/ Word, Internet applications, type 65
wpm, filing, excellent communication, customer service and bilingual speak
Espa ol.
Volunteer
Tutor for Triton College, Habitat for Humanity, OneBrick, The Frank Lloyd
Wright Studio, Public Action to Deliver Shelter(PADS), Barack Obama
Presidential Campaigner, Recipient of scholarship from Congressman Danny
Davis, Received Window to the World (WTTW 11) membership applications over
the telephone and enrolled new members, Sexual Assault Prevention and
Response Advocate(SAPR) and volunteer as English teacher in Medellin,
Colombia.
EDUCATION
Continental Academy~ High School Diploma received
References
Available upon request
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