Falisa R. Jones **** Pine

Grove Ave.

314-***-**** St. Louis,

Mo. 63121

abqt7n@r.postjobfree.com

Summary of Qualifications

Aggressive self-starter experienced in Medical Billing, Animal Care, Management and Customer Service.

Success oriented individual, capable of contributing knowledge, insight and leadership to progressive

organization.

Professional Skills:

Excel Typing (40+wpm)

Microsoft Word, Management Skills, PBX, Customer Service Skills,TMAT, Office Procedures, IntelliDesk

Filing, DictaphoneMulti-Line Switchboard,Medical Terminology,Center View,Data Entry,Extend, Medical Billing

Employment History:

Washington University School of Medicine- St. Louis, MO. 63110

Animal Care Technician- 09/2007 – 10/2012

• Feed, watered, cleaned and changed animal cages

• Reported daily animal census and kept close surveillance of the animals activity and health status

• Monitored signs of unusual behaviors in the animals and reported any changes to physician

• Performed general housekeeping duties

Interlock Pharmacy Systems- Florissant, MO. 63031

Account Receivable Specialist- 12/2004 – 06/2007

• Verified and entered third party insurance and Medicaid

• Keyed Medicare A census reports

• Created face sheets in Excel with breakdown of facility charges

• Produced various reports

• Problem solving with customer and facility Staff

• General office duties

Barnes-Jewish Hospital- St. Louis, MO. 63108

Call Center Coordinator- PROMOTION from Representative- 4/2002 – 3/2004

• More than 14yrs experience service, developed ability to work in a fast paced atmosphere

• Maintained excellent customer relations and developed customer rapport

• Diplomatically resolved customers complaints on as-needed basis

• Ability to train, motivate and supervise customer service

• Supervised 23+ employees on a daily basis

• Functioned as a liaison with physicians, administrative Staff, office managers and maintained an

accurate database of information pertaining to Barnes-Jewish Hospital and Washington University

School of Medicine

F. Jones page 2

• Maintained all record-keeping procedures without error

• Delegated responsibilities to employees to meet company’s expectations

• Effectively developed telephone communication skills

• Maintained quality control

• Constantly seeking new ways to improve customer service

• Interviewing (conference style)

• Payroll for 23+ employees

Barnes-Jewish Hospital – St. Louis, MO. 63108

Call Center Representative- 8/1995 – 4/2002 PROMOTED TO COORDINATOR

• Retrieving inbound calls and transferring them to the proper destination in a timely manner

• Paging on-call Physician

• Activating alarm system

• Knowledgeable of Hospital and Washington University of Medicine Department Schedules

• Overhead paging facility staff

• Processing the CODE 7 (CARDIAC ARREST SYSTEM) which pages physicians to the location of the

code

SBC Communication Inc.- St. Louis, MO. 63112

Customer Service/Sale Representative- 01/1998 – 09/1998

• Obtains, establishes and assesses customer credit information using judgment regarding extension of

time and payment adjustment

• Work to meet sales goals, service commitment and other deadlines

• Coordinate with various internal department to bring dial tone to customer’s

EDUCATION:

Everest College- Earth City, MO. 63045

Medical Billing and Coding- 07/2007 – 01/2008 (CERTIFICATION)

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