Customer Service Air Force

Thomas Buckley

** ******* **

New Britain, CT ***51

P: 860-***-****

E: ***************@*****.***

EDUCATION

B.A., Central Connecticut State University (CCSU), New Britain, CT

Major: Criminology, Minor: Computer Networking Technology

Date of graduation: December 2012

EXPERIENCE

Command Post Controller, United States Air Force, East Granby, CT 05/2009- Present 40hr/wk

• Flight follow aerospace resources and monitor mission status

• Develop, maintain, and initiate quick reaction checklists

• Maintain operational status displays

• Maintain Command Post security for classified operations

• Perform entry control and escort procedures

• Confirm Communications security regulations are met

• Ensure proper use and control of resources and classified material

Intern, New Britain Police Department, New Britain, CT 9/2012- 12/2012 25hr/wk

• Revised police reports for errors prior to being submitted

• Assisted with Spanish translation

• Aided in processing tow forms

• Created excel spreadsheets to triangulate positions of persons of interest

• Reviewed case files for further investigation

• Processed evidence

• Assisted with pro-active traffic policing

Public Safety Assistant, CCSU Police Department, New Britain, CT 8/2010-12/2012 15hr/wk

• Secured academic buildings

• Patrolled campus and deterred crime

• Trained new employees on proper patrol and securing procedures

• Tested emergency phones throughout campus

• Provided escorts to students walking at night

• Performed jumpstarts to disabled vehicles

• Assisted with customer service when working the main desk

• Recorded vehicle registration during DUI checkpoints

• Directed traffic during concerts and athletic games

• Processed student vehicle registrations

Volunteer, New Britain Police Department, New Britain, CT 12/2008- 12/2008 20hr/wk

• Prepared obsolete records for destruction

• Shadowed jailors supervising inmates

• Organized and reviewed case files to check for missing information

• Processed police applicants information cards

OTHER EXPERIENCE

Peer Mentor, CCSU Pre-Collegiate and Access Services, New Britain, CT 7/2009- 8/2012

40hr/wk

• Chaperoned students from grades 8-12

• Mentored the students

• Kept order in classrooms

• Monitored the behavior of the students

SKILLS

• Spanish familiarization

• Federal Government-Top Secret Security Clearance

• Global Decision Support System for Command and Control (GDSS2)

• Skiweb and Jabber classified reporting system proficiency

• Process and Disseminate classified material

• Familiar with Cisco networking systems

ACTIVITIES

• Secretary for the Student Veterans Organization at CCSU 2010-2012

• Volunteered for Great American Clean Up with United States Air Force, Biloxi, MS

April/2010

• Connecticut Juvenile Training School Student Volunteer

• New Britain Police Explorer October/2003-May 2007

• Parade services

• Flag Detail

REFERENCES

Available Upon Request

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