Customer Service Sales

Pioneering IT/Business Leader, who leverages technology to transform

business cultures, build value, drive growth and create an environment of

continuous improvement. Exceeds all measureable parameters for quality,

customer satisfaction and ROI by visualizing the full strategic picture and

align IT initiatives with corporate vision, mission and goals. Strong

driver of end to end business transformation with impact spanning multiple

lines of business nationally. Present deep and broad experience within IT,

healthcare, real estate, financial, hospitality, legal, development and

professional services environments nationally.

Noted for driving value for the organization, customers and employees

through

. Integration: Directed 100's of site acquisitions to simultaneously

blend into the portfolio without interfering with any day to day

global operations. Partnered with the Chief Executive Officer in the

design and delivery of innovative technology strategic plans. Hired

and managed technology staff across multiple locations by developing a

shared-services model; leading design and installation of data

centers, skilled nursing units clinical information systems,

ERP's/CRM's implementations, cloud technologies, big data analytics,

marketing programs using social media, workforce management, access

control systems, telephony, and 24x7 global & nationwide IT

operations. All which are still in place today and lowered costs by on

average 47% and provide better customer service at all levels.

. Transformation: strengthened Company's financial position through

automated revenue cycle management capabilities, allowing organization

to pursue bond and other initiatives previously inaccessible due to

poor fiscal standing. Increased monthly average cash flow by $1M

within 6 months by implementing$1.5 million nationwide financial and

sales systems. Also implemented a nationwide wireless bedside nursing

system, and an applicant tracking system, a nationwide nursing

scheduling system via cell phone which lowered the overhead cost for

FTE's.

. Thought Leadership: Sought out as subject matter expert by industry

groups, consultants, competition and partners on the changing role of

IT, Yardi application, Kronos application, SaaS, outsourcing's role

for organizational value and IT as a service broker.

. Value and Innovation: Started the LinkedIn Yardi Forum back in 2007 to

strengthen the industry for CIO's & CTO's to pursue Yardi changes.

Changed the Yardi Senior Housing sales/marketing application for all

clients using their software. Collaborated on industry clinical &

financial standards and metrics for Medicaid processing which Yardi

adopted. Implemented both physical security and security medical

systems to protect and increase revenue. Deployed MS Office 365

nationwide and the SaaS cloud computing model as the standard starting

in year 2008, before it was an industry trend.

Blending Technology and Management Expertise for Business Success

. Operations and IT Strategy Direction

. Business Process & Technology Systems Development

. Acquisition Integration Direction

. New Facility Infrastructure Design & Build

. Multi-Million Dollar Project Lifecycle

. Talent Acquisition, Leadership, and Mentoring

. IT Governance

. ERP, CRM, PLM Deployment

. New Business Development

. Cloud Computing (SaaS, PasS, IaaS)

. Contract Negotiations and Vendor Management

. Ecommerce

. Strategic Technology Planning

. Product/Services Development and Innovation

. Business Process Re-engineering

. Resource Planning/Offshoring/Outsourcing

A History of Leading Technology and Business Transformations

Director of Information Technology

Senior Lifestyle Corporation - Chicago, IL

2005 -

Largest Illinois senior housing company serving 92 communities and 15,000

units. Employs 8,500 across 22 states.

Reporting to CEO/CFO, leverage Director of I.T. experience and

comprehensive knowledge to analyze, plan, and raise the bar higher than

expected, demonstrating the true intrinsic value of optimized and well-

planned project management. Reversed corporate history of project failures.

Introduced innovative use of common technologies to streamline the rural

technological environment.

Established formal project management office (PMO), installing best-

practices project management discipline, increasing on-time delivery to

100% and slashing over-budget/out-of-scope projects. Developed corporate

policies/procedures, trained managers-deftly guided project.

"The objective is to always find opportunities where others see obstacles."

-Fattore

Business Development

. Increased online sales 168% with visitor traffic growing

189% in a two year period with

web site redevelopment, digital signage, and a new ecommerce

web site.

. Developed new search engine marketing (SEM/PPC) program

increasing sales over 250%.

. Partnered with G.E. Innovations to provide the new safety

system Quiet Care, which also

produced a new revenue stream to increase sales by 25%

with no down payment costs for the 1st year.

. Generated are own customer web portal for statements,

payments and ecommerce. ROI in 3 months.

. Grew from 15 locations to 108 locations in 6 years and adding

over 250 P&L entities, 5 new investors.

Strategy, Vision, Planning

. Crossed organizational boundaries, driving leadership

consensus and support for formal project management

methodologies and fulfilling new department charter in 45

days.

. Delivered near real-time executive decision support,

redesigning project management metrics and reporting.

. Consolidated 100% of the corporate-wide compliance,

regulatory, risk, and operational processes by implementing

the first Enterprise Risk Management framework.

. Aligned capital funding requests with organizational mission,

reducing annual project budget by $750K.

Operational Management

. Business Continuity & Disaster Recovery (DR & BCP) -

Responsible for all DR & BCP plans, the testing of these

plans, and the ongoing reporting to executive management on

the state of the company's DR & BCP readiness.

. Responsible for providing litigation support to Law and

Corporate Affairs as well as compliance with requests for

data under the FRCP (Federal Rules of Civil Procedure).

. Introduced high-tech improvements to streamline challenging

rural technological environment, including VoIP telephony and

implementation of hi-definition video teleconferencing,

reducing provider response times and improving patient access

while introducing new billable services to the corporation.

. Redeveloped a non-profit project (Meals on Wheels Chicago)

started by The Chairmen of the Board/CEO to provide systems

direction, new applications, analytics and support thus

increasing fund raising over 70%.

Change Management

. Visited all sites personally and organized meetings with team

on quarterly basis to ensure understanding of and gain buy-in

for newly-implemented sales/marketing changes to increase

sales by 62%.

. Collaborated with 3 CFO's, 3 CEO's and 2 COO's in 7 years

while growing from 17 properties to 108 properties and profit

from $150 million to $770 million.

Director of Infrastructure & Technology

Brookdale Senior Living, Inc. (NYSE- BKD) - Nashville, TN

1999 - 2005

Senior Housing leader with full-service acute care nursing, critical access

to hospital system, and stand-alone rehabilitation centers. Serving 645

communities, 60,000 units, employs 46,000 across 33 states and 100,000

meals daily.

Reporting to the CFO, creating the I.T. drive being the 1st I.T. person and

growing department within 6 years. Being a trusted advisor to the boardroom

and providing flexibility, accountability and innovation to the operations

while increasing revenue from $250million and offering a successful IPO.

Lead the creation of high-performance, medical grade technology

infrastructure. Integrated technology operations across facilities,

replaced and redesigned information systems and clinical applications;

centralized operational leadership strategy, managing multifunctional

clinical and technology staff, creating a customer-focused culture.

Revenue & Profit Growth

. Transformed systems, applications, and processes, receiving

significant positive media coverage and directly contributing

$20M of a $90M, three-year revenue increase.

. Incorporated revenue cycle management into PeopleSoft

rebuild, slashing unbilled accounts by $2.8M, decreasing AR

cycle from 130 days to less than 20, and increasing days of

cash-on-hand by 90 days.

. Streamlined integration of Kronos newly acquired multi-

specialty time attendance program and joint venture OnShift

systems, bringing cell phone integration and work schedules

online within 15 days, beating target by 60+ days.

. Consolidated integrated support system, saving over $1M

annually while maintaining service levels.

Operations Re-engineering

. Repaired broken relationship with marketing primary system

vendor Yardi, and reinstalled Yardi's marketing/sales

information system with functionality across all business,

clinical, operations, marketing, sales departments-achieving

a 90%+ system utilization from previous 20%.

Customer Service

. Delivered a 40%+ improvement in customer service scores

leading integration of biomedical engineering and facilities

management. Centralized customer support infrastructure and

strengthened interdepartmental relationships.

. Devised a web application which end users can view their

statements in real time. Implemented a nationwide POS system

to reduce $4 million in food costs and interfaced with other

applications.

Acquisitions & Developments

. Saved $85K by renegotiating telecommunications/data systems

provider contracts and

Incorporating design-build methodology for acquisitions and

joint venture infrastructure

expansions.

. Collaborated on developments with the subcontractors,

engineering directors, vendors and local officials to

identify resources needed to address project issues and to

interface with program and/or planning personnel in

transitioning management responsibility for projects that are

leaving the design phase and entering the construction phase.

Prior Experience:

Adjunct Professor, Business Information Technology (PT) Triton College, -

River Grove, IL, 1999 -2003

Sr. Systems Administrator, Equity Lifestyle Properties, (NYSE -ELS) -

Chicago, IL, 1995- 1999

Communications Director- Technology, 1996 Democratic National Convention,

Chicago, IL, 1996

Senior I.T. Management Consultant, (PT) Rachel's Bus Company, Chicago, IL,

1994 -1999

Vice President of Operations, Fattore Construction Company, Inc., Chicago,

IL, 1989-1995

Education & Professional Development

Bachelor of Business Administration- Specialization in Marketing/Sales

Leadership and Technology.

Loyola University - Chicago, IL

Affiliations:

American College of Healthcare Executives (ACHE) . College of Health

Information Management Executives (CHIME) . Health Information Management

Systems Society (HIMSS) . Project Management Institute (PMI) . Information

Systems Audit and Control Association (ISACA) Society for Information

Management, Chicago Area Chapter . Computer Professionals of Social

Responsibility . The American Seniors Housing Association . The Chicago

Chapter of the American Payroll Association . I.C. Stars . Loyola Academy &

Loyola University Alumni Associations . National Yardi Affordable User

Group (NYAUG) . Q.A.S. Men's Club.

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