Customer Service Administrative Assistant
Resume:
Trupti Nayee
Fords, NJ *8863
Cell: 732-***-****
Email: ***********@*****.***
OBJECTIVE
Expertise in all Aspect of the travel industry catering for Leisure as well as Corporate and group Clientele. Bring a passion for travel and business management capabilities essential to promoting travel options from point of consultation to closing. Would like to establish a new challenging and rewarding position
QUALIFICATIONS:
Work well without supervision
Ability to work under pressure
Understanding the importance of urgency of the job as well as flexibility of change
Knowledge of Recruitment
Skilled at learning new concepts quickly while working well under pressure
Good source of knowledge of Leisure as well as Retail Travel
Knowledge of USA, Europe and Worldwide Destinations
IATA Specialist and Virgin Atlantic Air Fare ticketing Qualified
Hands on experience with the Sabre Reservations System
Excellent Oral and Written Communications Skills
Good Organization and Analytical skills
Specialties
Experience in Various Destinations travels such as
US Leisure and Retail Travel
Family Vacations
UK and European travel Destinations
African travel Destinations
India and long haul travel
Cruise packages
Reservation System-Apollo View Point
10/08/2012-01/12/13 American Automobile Association (AAA) Hamilton NJ
Travel Agent
Responsible for answering member questions and queries,
Booking reservation for Car rental and hotel accommodation for Member
Carrying our Reservation for Air Itinery
Quoting Disney packages to Member/ Non Member
Selling and explaining to members regarding AAA benefits and discounts
Knowledge on Cruise products
Help members/ nonmembers in getting passports and visa information for various countries
High Quality level of customer service and exceeding the needs of its customers
Able to work in a team documenting all work and giving report in daily scrum meetings.
Knows and uses accurate airline terminology, codes fare basis, airline rules tariffs and industry contacts
07/2009-03/2010 Trans Afric Enterprise Zambia
Administrative Assistant
Administrative Assistant
Carrying out a documentation for all customers
Responsible for answering phone calls and sending our faxes and email queries
Oversaw arrangements for the office team meetings in conjunction with senior management
Experience with carrying our good sales and banking procedure for end of day sales
Giving end of day reports of team supervisor
05/2007-10/2008 Black Jack – British Airways Authority Gatwick Airport UK
Airport Security Assistant
Providing excellent customer service to passengers & Airport staff
Providing passengers with clear bags for aircraft safety
Assisted airline’s by directing passengers during peak times to their appropriate check in desks
Advising & Accompanied passengers to Arrival/Departure gates
Dealt with customer questions, concerns & enquiries
EDUCATION:
July 2009 Virgin Atlantic Air Fares and Ticketing Certificate Central Sussex College England
July 2009 BTEC National Diploma in Travel & Tourism Central Sussex College, England
July 2007 Travel & Tourism Operations Central Sussex College, England
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