Customer Service, Sales Marketing, Administrative Assistant

SHANTA Y. BIBBS

Mobile 210-***-****

**********@*******.***

Results-driven professional with progressive experience in administration, event

services and communications; I have proven management skills to drive efficient and

professional operations.

EDUCATION

BAYLOR UNIVERSITY, Waco, TX

Bachelor of Arts Degree: Digital Media

Minor: Communication Studies

PROFESSIONAL EXPERIENCE & ACHIEVEMENTS

LOGIX Communications

Network Account Manager, Houston, Texas

March 2009- Present

Provide customer service for commercial accounts and assist end-users with questions

related to billing, contracts, service orders

Resolve customer problems and provide tech-support through phone and via email in

regards to Voice/Data services.

Manage multiple jobs and accountable for accuracy, I ensure timely delivery of

assignments by keeping up with service orders and new account cut-over’s.

Coordinate field personnel dispatches for trouble resolution while creating relationships

with vendors.

Maintained customer records, account information regarding contracts, orders, expedites,

service agreements, invoices, equipment and circuit I.D. records.

Assist sales team generate revenue throughout the Texas and Oklahoma area.

Doubletree Hotel

Marketing Coordinator, Houston, Texas

February 2008- February 2009

Manage and organize marketing projects.

Communicate with hotels advertising and sales managers to promote the hotels

services and amenities.

Identify and developed marketing strategies to generate new revenue.

Developed new ideas to create new clientele by offering hotel deals and incentives.

Planned Community Management Inc, (PCMI)

Human Resources Administrative Assistant, Houston, Texas

December 2007 - February 2008

Maintained client paperwork for the Homeowners Association while providing

customer support for homeowners in the Harris and Fort Bend county area.

Assisted with interviewing for new hires.

Answered telephones needed providing information to clients, customers and associates

as well.

Completed reference checks, backgrounds, E-verify, drug screens, employment

verifications in accordance with company policies.

Screened potential employees in the interview and hiring process. Also ensured that

system records were accurately recorded.

Assure compliance with all policies explained in company’s handbook.

Holiday Inn Hotel

Event/Marketing Coordinator, Waco, Texas

June 2007- December 2007

Responsible for booking and organizing events in the hotels meeting space and ballroom.

Coordinated all events until the day of with staff and clients.

Produced an outline of hotel events needs, meeting space, lodging for guests, food &

beverage accommodations.

Ensured vendors (caterers, musicians, videographers, cleaning professionals) were

booked and performed jobs adequately.

City of Waco Parks and Recreation Department

Events Coordinator, Waco, Texas

February 2003- May 2007

Assisted the supervisor in facilitating various sport programs in the athletic department

for the city of Waco Parks and Recreation department.

Maintained bookkeeping and oversee all logistics for the recreational department events.

Solicited venue rental information through social networks (i.e. Facebook, MySpace) to

generate in new revenue.

Developed, and planned new procedures and activities for the youth recreation program.

Coordinated the logistics within the city of Waco Parks and Recreation athletic

department that include registrations, catering, reservations and travel

arrangements/lodging for students and staff.

Arrange and setup multimedia equipment, tables, announcements, lighting and vendor

food & beverage stations for local acts and sporting events.

Made sure event venues were prepared and ready for day of activities.

PROFESSIONAL RECOGNITION

-- Athletic Scholarship recipient

-- Baylor ‘B’ Association member

-- B Alumni Club Member

--Baylor Women’s Network Association

-- NCAA All-American Honors

--Youth Mentor and Coach 2004-2007

--Recipient, LOGIX Tech Support Award 2009

--LOGIX Employee of the Quarter 2010

--JDRF Volunteer (Junior Diabetes Research Foundation) 2011

--Non-profit fund-raiser Volunteer (various organizations)

SKILL

-Windows

-Advanced Microsoft Word

-Excel

-Outlook

-PowerPoint

-Adobe In-Design

-Quick books

-Visio

-Types 65 wpm.

References:

Rena Broussard- Former Colleague (Mortgage Services) Phone: 832-***-****

Yolanda Murray- Relative (AT&T) Phone: 281-***-****

Darius Smith- Colleague (Logix Communications) Phone: 832-***-****

Contact this candidate