Management Manager
Resume:
CHRISTINE LARDIZABAL
**** ***** ****** ****** 858-***-****
San Diego CA 92111 *******************@*****.***
STRATEGIC TRAVEL MANAGEMENT
Travel Procurement Professional with extensive experience in corporate travel office operations
and event management. Strong leader recognized for successful vendor negotiations, evaluation
of cost savings opportunities and continuous improvement. Expertise includes:
• • •
Project Management Contract Negotiation Metrics Reporting
• • •
Lean Process Evaluation Vendor Management Event Planning
PROFESSIONAL EXPERIENCE
AMN HEALTHCARE, SAN DIEGO, CA 2010-PRESENT
Manager, Corporate Travel
Manage all aspects of corporate travel including air, car, hotel, train, program perks, points and
relationships. Act as internal liaison to all external travel suppliers and partners with an eye on
reducing overall travel related costs through performance management and contract negotiations.
• Responsible for delivery of Corporate Travel Services to those that travel on behalf of
AMN Healthcare and internal users for the online travel booking tool.
• Partner with internal customers, identify partners/suppliers, lead any supplier selection
processes from negotiations through the contract process.
• Develop and prepare performance metric and benchmarking reports.
• Identify technology enhancements that will meet the needs of internal and external
customers.
• Work closely with key stakeholders through the implementation process with Travel
Management Company and identify best practices for each division.
AMYLIN PHARMACEUTICALS, SAN DIEGO, CA 2002– 2010
Manager, Travel Services 2007 – 2010
Manage activities related to procurement and management of travel services including sourcing,
supplier and program management of Travel Management Company partner and other vendors.
• Manage selection process and company-wide rollout of online booking tool (including
training, updates and increasing adoption levels).
• Frequent travel policy review/updates in collaboration with the Finance department,
including update to approved international class of service with presentation to senior
management.
• Monitor published and computer sources to analyze and evaluate commercial rates, lowest
logical airfares, times and routings. Track and audit travel activities, expenses and payments.
Review (and prepare, as needed) standard and ad hoc management reports. Benchmark
performance against similar size travel functions. Manage supplier performance using
metrics.
• Serve as general resource for travelers. Research problems and resolve issues to ensure
customer satisfaction. Stay abreast of all current industry topics/news such as airline fees,
TSA requirements, regulations and mergers.
• Evaluate, negotiate, select and procure vendor services. Monitor vendor performance to
ensure quality service. Manage hotel program and secure negotiated rates on company’s
behalf.
• Supervise and train travel office staff members
Travel Services Supervisor 2005 – 2007
Supervise activities related to procurement of travel services including sourcing, supplier and
program management of Travel Management Company partner and other vendors.
• Monitor processing of domestic and international travel requests, as well as meeting planning
requests. Monitor use of computerized reservation and ticketing systems utilized to book
transportation and other reservations. Perform ticketing duties, on a back-up basis, as
required by workload.
CHRISTNE LARDIZABAL 858-***-**** PAGE TWO
• Monitor published and computer sources to analyze and evaluate commercial rates, lowest
logical airfares, times and routings. Track and audit travel activities, expenses and payments.
Review (and prepare, as needed) standard and ad hoc management reports. Benchmark
performance against similar size travel functions. Manage supplier performance using
metrics.
• Serve as general resource for travelers. Research problems and resolve issues to ensure
customer satisfaction. Stay abreast of all current industry topics/news such as airline fees,
TSA requirements, regulations and mergers.
• Evaluate, negotiate, select and procure vendor services. Monitor vendor performance to
ensure quality service. Manage hotel program and secure negotiated rates on company’s
behalf.
• Supervise and train travel office staff members
Travel Coordinator 2002 – 2005
Receive domestic and international travel requests. Confer with travelers to determine
destination, mode of transportation, travel dates, necessary accommodations and budget
requirements. Prepare tentative plans and suitable alternatives for approval by traveler and
management.
• Use computerized reservation and ticketing systems to book transportation and other
reservations.
• Process electronic tickets, car/hotel reservations and other travel services requested.
• Utilize quality control system to ensure reservation accuracy.
AMERICAN EXPRESS ONE, SAN DIEGO, CA 2001 – 2002
Onsite Travel Consultant
Corporate Consultant maintaining onsite office for Healthcare Corporation. Approximate annual
volume in this office is $2 million. Responsible for handling all aspects of travel including, but
not limited to-air, hotel and ground transportation arrangements, group travel, profile updates,
problem solving with vendors and accounting paperwork.
• Work closely with CEO’s assistant to coordinate all details of his travel, along with several
other VIPs from this account.
• Responsible for analyzing and selecting hotels for meeting ranging in size from 10-200
attendees.
WORLD TRAVEL PARTNERS, SAN DIEGO, CA 2000-2001
Lead Agent
Corporate Consultant responsible for assisting Supervisor with team of 15 agents.
Responsibilities included phone monitoring, distributing calls during peak times, running reports
and training new staff. Also responsible for handling VIP travel arrangements.
• High call volume, detail-orientated duties and intricate follow-up work required daily.
CHRISTNE LARDIZABAL 858-***-**** PAGE THREE
• Approximately 40% international travel.
PRIOR EXPERIENCE
Prior to 2000 held senior positions (both on-site and in reservation center) with Navigant
International, San Diego, CA from 1994-2000.
EDUCATION
Certified Travel Industry Executive – The Travel Institute
Certified Meeting Professional – Convention Industry Council
TRAINING
7 Habits of Highly Effective Managers
Lean Continuous Improvement Process
Facilitative Leadership Workshop
Effective Negotiation Workshop
Contracts: Reading, Writing and Negotiating
Presentation Coaching & Training Workshop
Management Development at Amylin
Sexual Harassment Training
PROFESSIONAL MEMBERSHIPS
San Diego Business Travel Association (Director of Public Relations 2003-2005)
The Travel Institute
Contact this candidate