Customer Service Manager
Resume:
APRIL L. TORRES BUITRON
San Bernardino, CA 92410-2064
***********@*****.***
Summary: I have 32 plus years of experience in Human Resources, Sales and Marketing,
Accounting, Safety Training, Office Manager, Employee Relations, and Conflicts.
Job Objective: Seeking a Sr. Human Resource Generalist Position/Employee Relations with 20 years’
experience.
Professional Experience:
Job Title: Human Resource Manager
Employer: GFF, Inc., CITY OF INDUSTRY, CA
Dates: July, 1980 to August, 2013
Duties: From: 1980 to 1989 - Office Manager
Duties: From 1989 to present as HR Manager:
* Recruiting, training, open enrollment, workers’ compensation;
* Handle employee investigations regarding sexual harassment complaints, employee theft, absenteeism, etc.
* Responsible for assisting in developing/updating/streamlining operating policies and procedures;
* Prepare performance evaluations and coordinate staff benefits and insurance programs.
*Administer benefits and communicate to employees all aspects of life/health insurance/ 401k, etc.
*Resolve Employee Conflicts as needed.
Job Title: Customer Service, Office
Employer: McMahan’s Furniture, ALHAMBRA, CALIFORNIA
Dates:11/79 to 7/80
Duties: General office duties typing, invoicing customer orders, answer telephones, customer service, bookkeeping,
etc.
Job Title: General Office Worker
Employer: Endura of California, ALHAMBRA, CA
Dates:2/74 to 11/79
Duties: Customer Service, typing, invoicing customer orders, answer telephones, schedule appointments for
delivery, customer correspondence.
Skills:
Word Processing, Spreadsheets, Data Processing, CBIZ Payroll System.
Education:
BA, Sociology, Cal-State University at Los Angeles, 1991
Certificate; Child Maltreatment and Abuse, 1993; various Counseling Classes through University.
Volunteer Work: Women’s Shelter (Option House).
References: Available on request
Contact this candidate