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Customer Service Manager

Location:
Raleigh, NC, 27545
Posted:
March 20, 2013

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Resume:

PAUL U. TATUM

**** ****** ****** *********@*****.*** 910-***-****

Fayetteville, NC 28311

HUMAN RESOURCES/LOGISTICS/MANAGEMENT

Versatile professional with a broad range of skills spanning accounting,

business operations, and business administration. Driven, goal-oriented

leader who sets priorities to facilitate the completion of projects and

company goals.

CORE COMPETENCY & INTEREST AREAS

management excellence ? quality focused ? team developer

Operations Oversight / Facilities Management / Security / Safety /

Direction Leadership Emergency Procedures

Personnel Development / Community Relations / Labor / Manpower

Supervision Liaison Assessments

Customer Service Focus Team Leadership / Federal / State /

Department / Division Coordination / Training Private Agency

Management Tenant / Vendor Relations

Problem Resolution Contractual Agreements Charitable Functions

Management Policy / Procedures Participation

Billing / Collecting / Development Leader by Example /

Accounting Oversight MS Office - Strong Valued Team Player

Computer Skills Finance / Capital

Budgets / Cost

Controls

SUMMARY OF QUALIFICATIONS

. Champion in analyzing operating costs to identify key cost drivers,

operations and capitalizing on market and business growth trends.

. Experience in taking responsibility for detailed research and financial

analysis that provides decision makers with results.

. Identifier of business practice improvement opportunities; developing

alternatives and make solid recommendations to management teams and

senior executive leadership to realize long and short-term goals.

. Collaborative team leader, building cohesive communication lines across

multi-functional teams, regions, and multiple distribution centers.

. Strong technical skills that include Microsoft Office Suite.

EDUCATION

FAYETTEVILLE STATE UNIVERSITY, Fayetteville, NC; Bachelor of Science in

Business Administration, May 2008

CAREER ADVANCEMENT

LAURENS HOME (ASSISTED LIVING-Youth), (May 2008-April 2010)

Knightdale, NC

Manager

. Licensed Residential Facility (1300) through the State of North Carolina.

. Teach independent living skills for boys from 9-18 years old; teach

academic, life skills, behavioral modifications and more.

. Manage general accounting, inventory accounting, financial planning and

analysis, accounts payable, accounts receivable, & cash.

. Lead agent for month-end, annual accounting reconciliation of payables,

prepared monthly balance sheet analysis of budget to actual reporting,

variances, and expense levels. Develop financial reports for forecasting,

trending, and results analysis.

. Responsible for various cross-functional human services functions

including the development of individual treatment and support plans,

client needs assessments, crisis interventions, foster care placements,

and overall family support and guidance.

. Maintain focus and primary purpose of assisting individuals and

communities to function as effectively as possible in the major domains

of living and civilian life. Identify and select interventions, promoting

growth and goal attainment.

. Employ personal skills as a main tool for responding to service needs.

Ensured clear, concise verbal communication, and the development of

interpersonal relationships to facilitate program and plan success.

Govern the philosophy of dignity, respect and support has allowed us to

nurture and instill that same understanding with the entire staff and

provide a "TEAM" approach to individual care.

. Coordinate, plan, implement, monitor, direct and evaluate all aspects of

operations, including supervision, support and coaching of employees.

Oversee the resident assessment process to ensure that adequate staffing

is provided to meet resident needs.

Sam's Club, Fayetteville, NC

Cashier

(Aug 2010-Aug 2012)

. Greets customers including answering phones and directing customer

inquiries to appropriate party

. Answers routine billing questions/issues from customers

. Receives and processes all payments according to standard procedures.

. Assists in the opening and closing of a retail location which includes

and but not limited to cash handling and deposits

. Informs customers about services available and assesses customer needs

. Completes, processes, and maintains applicable paperwork and records

. Excellent oral and written communication skills

. Detail oriented and highly observant

. Ability to multitask

. Possesses strong mathematical skills

. Cash handling experience preferred

. Proven good customer service background

AT&T, Spring Lake, NC

Retail Sales Consultant

(Aug 2012-Present)

. Handle all administrative aspects of the sale including: completing

customer contracts and warranties, pulling products from inventory,

accepting customer payments and filing the completed orders.

. Maintain strong knowledge of all Company products, accessories,

pricing plans, promotions, and service features.

. Maintain knowledge of competitive offers and provide critical market

feedback to the Store Manager regarding local competition and

product/service needs.

. Handle service inquiries from customers. Provides efficient, courteous

customer service and assistance in all aspects of product offerings

and services.

. Sells all products and services offered by the Company.

. Ability to work flexible hours, including evenings, weekends and

holidays

. Ability to stand for long periods of time

. Ability to complete all paperwork completely, accurately, in a timely

manner

. Ability to lift up to 25 pounds

. Ability to operate a personal computer, wireless equipment, copier and

fax

. Ability to work in other locations as the needs of the business

dictates.

. Transaction journals on a daily basis. Assists with inventory

maintenance

Professional References

Brenton Holmes

*******@*****.***

Morrisville, NC 27560

919-***-****

Christopher Curry

**********@*****.***

Fayetteville, NC 28311

910-***-****

Marques Johnson

***********@*****.***

Raleigh, NC 27620

919-***-****



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