Manager General
Resume:
sarah panter
Email: **********@********.***
Address: *** ***** ***** ** ** apt 101
City: ada
State: MI
Zip: 49301
Country: USA
Phone: 619-***-****
Skill Level: Management
Salary Range: $40,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Sarah Elizabeth Panter
366 Stone Falls Drive S.E. Unit 101, Ada, MI 49301
Mobile: 619-***-****; **********@********.***
SUMMARY
* Over fifteen years of experience in the hospitality industry.
* Extremely service-oriented with the ability to coordinate & deliver results within a multi-tasked atmosphere.
* Proven ability in establishing trusted relationships & developing influence internally and externally.
EXPERIENCE
Sommerset Suites Hotel (Pacifica Hotel Company), San Diego, CA
Assistant General Manager 2007 - Present
* Developed and implemented policies increasing the average daily rate by 12% while increasing occupancy by 5% (averaging 92.6% of capacity).
* Achieved 5 consecutive years of improved customer satisfaction ratings.
* Responsible for all hotel operations including staff hiring, scheduling, front desk, daily accounting reports, accounts receivable, accounts payable, payroll and revenue management.
* Supported human resources with maintaining a staff of 35 with only 2% turnover in 5 years.
* Provided data and trend analysis to aid in critical decision making processes.
* Supported corporate team in reaching financial, sales and operational targets.
Best Western Blue Sea Lodge (Pacifica Hotel Company), San Diego, Ca
Front Office Manager 2004 - 2007
* Integral management team member overseeing the Front Office
* Maintained and coordinated accounting reports, customer satisfaction tracking and scheduling of staff while supporting the Assistant General Manager with revenue management.
* Created short and long-term sales and operations plans.
Holiday Inn Select, San Diego, Ca
Front Office Manager 1999 - 2004
* Maintained and coordinated accounting reports, as well as analyzed infrastructure and the development of guidelines for both current and future employees.
* Implemented training course for new recruits.
* Researched and implemented policies and regulations in order to maintain OSHA standards.
* Attended daily and weekly revenue meetings with Sales and the General Manager.
* Managed the front desk and reservations department for a 317 room property.
* An active member of the manager on duty program.
Holiday Inn East, Grand Rapids, Mi
Guest Service Supervisor 1997 - 1999
* Maintained daily operations of front desk ie; reservations, pbx, guest check in, guest check out, night audit and accounting.
* Created an internal operations guide used as a training tool.
EDUCATION
Grand Rapids Community College of Grand Rapids
Grand Rapids, Mi
Hotel and Restaurant Management 1992-1993
University of Wisconsin, Oshkosh
Oskosh, Wisconsin
Arts and Sciences 1990-1991
Sarah Elizabeth Panter
366 Stone Falls Drive S.E. Unit 101, Ada, MI 49301
Mobile: 619-***-****; **********@********.***
BUSINESS REFERENCES
Aron Gokhan Gunver
General Manager
Sommerset Suites Hotel
San Diego, Ca 92103
*******@***************.***
Ruben Garza
General Manager
Best Western Blue Sea Lodge
San Diego, Ca 92103
******@***********-*******.***
PERSONAL REFERENCES
Cathy Colwill
Grand Rapids, Mi 49301
*********@*******.***
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