Administrative Assistant Customer Service

Sherine Zaki

Education & Training

sherine_cortner_resume.pdf

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OBJECTIVE Administrative Assistant

http://www.linkedin.com/pub/sherine-cortner/25/a13/163

PROFESSIONAL QUALIFICATIONS

Fluent in English, French, and Arabic (written & conversational) Exceptional interpersonal and communication skillsExtremely quick learner and highly self-motivated professionalDetail oriented, multi-tasked, able to track information with superior follow through abilitiesCompetent in Microsoft Word, Excel, Outlook, Access and PowerPoint, Jing, and QuickBooks.Good analytical, Organizational, time management and Teamwork skills.

RELEVANT SKILLS

Administrative Skills

Oversee all aspects of general office coordination.Maintain office calendar to coordinate work flow and meetings.Maintain confidentiality in all aspects of client, staff and agency information.Open, sort and distribute incoming correspondence, including faxes and email.Prepare responses to correspondence containing routine inquiries.Perform general clerical duties to include, but not limited to, copying, faxing, mailing and filing.File and retrieve organizational documents, records and reports.Create and modify documents such as invoices, reports, memos, letters and financial statements using word processing, spreadsheet, database and/or other presentation software such as Microsoft Office, QuickBooks or other programs.

Customer Service Skills

Able to handle complaints and unpleasant customers.Highly developed sense of integrity and commitment to customer satisfaction.Demonstrated passion for excellence with respect to treating and caring for customers.Ability to communicate clearly and professionally, both verbally and in writing.Professional with a pleasant, patient and friendly attitude.Strong decision making and analytical abilities.

Bookkeeping Skills

Check figures, postings, and documents for correct entry and mathematical accuracy.Classify, record, and summarize numerical and financial data to compile and keep financial records.Calculate, prepare, and issue bills, invoices, account statements, and other financial statements according to established procedures. Compile statistical, financial, accounting or auditing reports and tables pertaining to such matters as cash receipts, expenditures, accounts payable and receivable, and profits and losses. Access computerized financial information to answer general questions as well as those related to specific accounts.

PROFESSIONAL EMPLOYMENT HISTORY

Administrative Assistant Sheraton Miramar Hotel, Egypt 03/2004-11/2007 Office Manager First Service, Egypt 06/1998-02/2004

EDUCATION

Administrative Assistant Certificate Fall 2011

Santa Rosa Junior College

Six Sigma Green Belt Training Spring 2005

Sheraton Miramar

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