Human Resources Customer Service
Resume:
DONNA J. ZACK, PHR
P.O. Box ****
Livermore, CA *4551
abqsvp@r.postjobfree.com
[] [] [] []
EDUCATION
Bachelor of Arts in Management (with Honors - 4.0 GPA) St. Mary's College, Moraga, California-2000
AWARDS & CERTIFICATIONS
Professional in Human Resources: HR Certification Institute/Society for Human Resource Management, Alexandria, Virginia-2000
Professional Achievement Award in Staffing: UCSC Extension, Santa Clara, California
-1998
Human Resources Management Certification: UCSC Extension, Santa Clara, California-1997
Staffing for Success Certification: Quality Recruiters Institute, Campbell, California-1997
CURRENT EXPERIENCE
January, 2001 to Present
Digital Bear Consulting, Livermore, California
ConsultantEvaluate, test and monitor job posting sites.Develop strategies for client's Corporate Diversity program.
November, 2000 to Present
3Com Corporation, Santa Clara, California
Business System AnalystProvide functional operational support, analysis and design for HR applications utilizing PeopleSoft, Lotus Notes and other third party tools.Support functional organizations (Benefits, Compensation, HR Data Transactions, Payroll, Staffing and Stock Plan Administration) as well as the global HR organization.Develop requirements for HR applications and manage small to medium sized system enhancement projects to assure that systems and processes support business requirements.Partner with technical staff to design, test and implement business requirements.Build and maintain data interfaces to ensure that the correct information is available and maintained in the proper business application.Solve problems and make recommendations related to systems, management of information and HR processes.Manage Web-based (Lotus Notes Domino) 2002 Benefits Open Enrollment project.Manage Benefits administration within PeopleSoft and design/maintain interfaces with external vendors.Assist HR transaction processing group to streamline and enhance processes, workflow, reports, audits, validation logic, and PeopleSoft panel design to improve data integrity.Design reports and queries using SQL in PeopleSoft and Business Objects.Record and monitor projects in HRIS Request Log (Lotus Notes) database.
PRIOR EXPERIENCE
July, 1996 to November, 2000
Seagate Technology, Scotts Valley, California
Corporate Diversity Administrator (September, 1999 to November, 2000) Administrate the Affirmative Action Plans (AAP) and Diversity program for ten sites.Develop nationwide advertising/activity strategy for good faith efforts to achieve national diversity objectives. Analyze effectiveness of diversity programs in meeting corporate objectives.Communicate diversity goals, workforce and adverse impact analyses results to senior management.Identify local and national diversity organizations, programs and events for partnerships.
Train site AAP representatives to develop annual plans, midyear updates and management communications.Conduct Gerst JOBase Affirmative Action software training and provide user support for site AAP representatives.Manage corporate budget for AAP site activities, advertising, scholarships and career fairs.Coordinate recruitment for diversity career fairs at the national conventions of AISES, NSBE, SHPE, SWE and WITI.Maintain expert knowledge of applicable employment laws and regulations.Prepare Corporate EEO-1 and VETS-100 reports to meet Federal compliance requirements.Analyze and evaluate current internal Job Opportunity Program, then develop and implement new policy based on employee and management requirements.Evaluate and recommend alternative tools, software, and training opportunities for AAP/Diversity programs.
Technical Recruiter (June, 1999 to September, 1999) promotion - see responsibilities below
Associate Recruiter (May, 1998 to June, 1999)Prepare Affirmative Action Plans for two sites including Corporate.Recruit personnel for Engineering, Human Resources, Facilities Finance/Accounting, Sales/Marketing and Environmental Health and Safety.Source and pre-qualify candidates, perform reference checks, and conduct interviews.Negotiate internal and external offers after analysis of internal equity, prorated merit increases, promotion increases and salary adjustments to market.Recruit at job fairs and colleges nationwide.Maintain applicant flow and data integrity for SkillSet Desktop Recruiter database.Coordinate local and national advertising with external Ad agency.Train Staffing Specialists and Associate Recruiters.Communicate with and provide Human Resources customer service to all levels of individuals both internal and external to Seagate Technology.
Department Administrative Specialist (July, 1996 to May, 1998)Support Corporate Staffing Director and 11 individuals.Maintain Corporate, Site and College Recruiting Staffing budgets ($2.5 million), purchase requisitions, and confidential files.Generate offer packets including: offer letters, reference checks and salary offer forms.Administrate Site and Corporate Employee Referral Programs.Administer Sign-on Bonus, Retention Bonus, Independent Contractor, Contingency Firm and Domestic Advertising programs.Complete HR data transactions in Collier Jackson and SkillSet Desktop Recruiter applicant tracking systems.Worldwide Headcount reporting (approximately 110,000 employees).Provide training on Staffing practices, policies and procedures.
August, 1995 to June, 1996
Volt Services Group, Scotts Valley, California (at Seagate Technology)
Corporate Staffing Department AssistantProvide clerical support and analyze documents and reports.Write job descriptions for Seagate Job Opportunity Hotline and Internet job postings.
September, 1986 to August, 1995
Scotts Valley School District, Scotts Valley, California
Instructional AssistantEstablish English as a Second Language (ESL) programs at two schools.Test, evaluate and produce written reports for school staff and parents of regular and special education students.Tutor regular and special education students in reading, writing, math, and computer skills.
October, 1990 to December, 1994
Van Loon Accounting Services, Santa Cruz, California
Accounting AssistantProvide accounting for two nonprofit organizations.Analyze and journalize cash receipts and cash disbursements.Calculate payroll disbursements, prepare payroll tax deposits and W-2's.
TECHNICAL SKILLSBusiness Objects (client and WebIntelligence).MS Office (Word, Excel, PowerPoint, Project).Gerst JOBase Affirmative Action Plan software.Collier Jackson Applicant Tracking System.
AFFILIATIONSSHRM (Society for Human Resource Management) - National Member, 2000-present.SVP (Silicon Valley Partnership), 1999-2000.Cabrillo College Office Systems Advisory Committee, 1998-2000.SCSHRM (Santa Cruz Society for Human Resource Management) 1998-2000.Santa Cruz County Access to Employment Job Fair Committee, 1997-2000.
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