Sales Customer Service

Christopher Quinn

Email: *********@********.***

Address: *** ****** ***** **

City: Hartland

State: WI

Zip: 53029

Country: USA

Phone: 262-***-****

Skill Level: Director

Salary Range: $100,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Christopher M. Quinn

368 Switch Grass Court, Hartland, WI 53029 262-***-**** *********@*****.***

VP Sales & Marketing / Director of Business Development

Account Management / Revenue Growth / Product & Service Logistics / Launches / Advertising / CRM Market Development / Customer Retention / Sales Support / Competitive Analysis / Vendor Relations

Resourceful, awarding-winning sales and marketing leader with strong record of achievements in revenue gains, expanding market share and capturing 80+ key accounts, such as CVS, Walmart, Target, Walgreens, sanofi aventis. Abbott, GlaxoSmithKline, Pharmacy Benefit Managers (PBM), Group Purchasing Organizations (GPO) and independent retailers. Consistently developed relationships while articulating product and service benefits. Directed programs with high customer satisfaction rates. Can make immediate contributions to grow revenues by::

Developing key accounts to increase sales and market share

Using solution selling to anticipate and solve customer needs

Leading and mentoring sales, marketing and customer service staff

Exceeding expectations by developing aggressive sales and marketing plans

Two-time winner of GENCO Sales Teammate of the Year award.

Career History with Selected Accomplishments

GENCO ATC - $2B and 2nd largest 3rd-party logistics provider for manufacturers, retailers and govt agencies.

2006 to 7/2012 - Senior VP Sales & Marketing. Retained/promoted after GENCO acquisition of Capital Returns, Inc. Managed $100M budget for business development, strategic initiatives and account management of key customers, including CVS, Walmart and Target, along with wholesalers, 80+ manufacturers, Pharmacy Benefit Managers, Group Purchasing Organizations (GPO) and independent retailers. Supervised staff of 12.

2000 to 2006 - Director of Manufacturer Services. For Capital Returns, Inc. (prior to purchase by GENCO), managed $20M budget and ten staff. Led business development, marketing, sales, account management and customer service for pharma manufacturer service offerings. Positioned company as industry leader by designing CapOne and CapAlert, providing customers with shipping/reimbursement and 24/7 web-access visibility.

Created $20M new line of business. Capital Returns lacked solution to manage recalls for manufacturer clients. Led effort to provide technology tools to aid FDA reporting and process changes. Built comprehensive marketing plan for CapAlert. Sales from managing recalls now make up 20% of GENCO Pharmaceutical Services revenues.

Landed major Walmart account. World largest retailer was inefficient in-sourcing their reverse pharma logistics. Toured operations and determined they were bleeding money. Identified lost reimbursements to the tune of $5M+ a year. Presented solutions and won account. Client won with greater yields on returned/outdated merchandize.

Expanded revenues and Target relationship. Target was large multi-solution customer when GENCO purchased Capital Returns, Inc. Recognized Target pharmacy side could now be captured. Showed Target where they were leaving $2.5M on the table and over paying their existing service provider. Gained new business for GENCO.

Won logistics contract with Walgreens. Walgreens had dual insourcing/outsourcing model for handling reimbursements. Built strategy to streamline their operations, reduce costs and maximize their asset recovery of $4.5M. Walgreens outsourced the majority of their reverse logistics activities to GENCO.

Gained million dollar account with sanofi aventis. Manufacturer did not have internal IT resources to manage reimbursements on outdated returns. Illustrated examples of their over reimbursement and provided solutions to save $3.5M annually. Aventis realized huge cost savings, making Capital Returns contract more than cost-effective.

Developed CapOne solution into industry leader. Capital Returns needed knockout program for manufacturing clients. Came up with CapOne concept where manufacturer partners could offer their customers single shipment return on all outdated inventory. Became trusted industry leader with all segments of supply chain on 80+ accounts.

Christopher M. Quinn Page Two

368 Switch Grass Court, Hartland, WI 53029 262-***-**** *********@*****.***

Career History with Selected Accomplishments - Continued

1992 to 2000 - Universal Solutions, Inc., National Account Manager. Retained by Universal Solutions after acquisition of Ballantine Group to lead sales, marketing and business development for pharmaceutical manufacturer service offerings. Managed six Account Managers. Drove revenues 5% with 13 new manufacturer accounts while growing largest account. Instrumental in pushing revenue from $3M to $20M for Ballantine Group.

Versatile sales and marketing professional. Energized all sales and marketing efforts related to trade shows, presentations, and meetings to demonstrate unique value proposition to manufacturers.

Drove revenues 5%. Landed with 13 new manufacturer accounts while growing largest account.

Instrumental in pushing revenue from $3M to $20M. Achieved for Ballantine Group prior to sale.

Education

BA in Journalism & Advertising from University of Wisconsin at Whitewater.

All-American college swimmer and Captain of the Warhawks Swim Team.

Business Groups / Associations

Committee member for National Association of Chain Drug Stores (NACDS) and Healthcare Distributors Management Association (HDMA).

Presented at conferences on a variety of topics:

Drivers of Returned Goods

Standards for Recall Communications

Data Standards to be Replicated in EDI

Future Trends

Personal Interests

Married with three teenagers.

Enjoy family activities, water sports and a good game of golf.

Previously coached swimming at the high school level and baseball at the junior high levels.

Awarded Sectional Swimming Coach of the Year.

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