Manager Customer Service
Resume:
Peter Zadorozny
Email: abqso7@r.postjobfree.com
Address: ***** ******* ****
City: Austin
State: TX
Zip: 78734
Country: USA
Phone: 512-***-****
Skill Level: Director
Salary Range: $70,000
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Peter Zadorozny
14103 Hunters Pass
Austin, Texas 78734
Cell: 512-***-****
Email: abqso7@r.postjobfree.com
Over 30 years Restaurant Management experience dedicated to achieving profitability and delivering outstanding customer service. Energetic professional with exceptional analytical, organizational and people skills. Strong personal ethics and integrity. Work well under pressure and deadlines. Highly organized team-builder with strong leadership experience. Excellent communicator seeking a challenging position with the opportunity for growth.
Experience
Food & Beverage Director 2/27/2012 - Present
Prism Hotels, Memphis, TN
* Responsible for day-to-day operations of a $3M TGI Fridays Restaurant, $1M Banquet Facility, training and implementation of all TGI Fridays corporate systems and menus.
* Responsible for providing annual budgets, P & L statements, hiring and terminations.
* This restaurant was considered the worst under-performing restaurant in the USA in sales, guest counts, guest satisfaction, and standards. In 9 months, it is now considered the biggest turnaround in company history, with sales and guest count up 11%, guest satisfaction up 32% at the beginning of 2012 and 79% at year-end. Recognized at the Annual Conference as the -Turnaround Story of the Year.-
TGI Fridays General Manager 1/2008 - 2//2012
Talbert Hotel Corporation, Austin, TX
* Responsible for day-to-day operations of a $2.5M TGI Fridays Restaurant, included training and implementation of all corporate brand standards and menus, hiring, terminations, and corporate training initiatives.
* Restaurant originally suffered from poor financial performance, guest satisfaction and sales growth. In 1 year, attained guest satisfaction score of 84% vs 54% previous year.
* Improved annual sales and profits by 3% average over 4 years, resulting in record profits.
* Manager of the Year (2008 & 2010). Manager of the 2nd Qtr & 4th Qtr (2008).
* Manager of the 3rd Qtr (2009). Manager of the 3rd & 4th Qtr (2010).
* Maintained 42% average annual staff turnover through effective motivational management.
* Excellent performance evaluations.
General Manager 2001 - 1/2008
TGI Fridays, San Antonio, TX
* Quickly established an excellent record of performance in operational management. Selected to manage performance turnaround for stores in Dallas, Waco, Round Rock & San Antonio, Texas.
* P&L responsibility for a 245-seat restaurant in San Antonio with 86 employees.
* Consistently exceeded prior year prior year sales and profit performance.
* Developed a strong client base who generated repeat and referral business through a well-trained and highly motivated staff of food servers and kitchen personnel.
* Ranked #1 in Guest Satisfaction for the Region (2004).
* Ranked #1 in Profit for the Region (2004).
* Presidential Award (Top 20 Restaurants in the Country for Sales, Profit, Employee Retention, Guest Satisfaction, Food Safety & Sanitation) (2003).
* Selected by senior management as the Food Safety & Sanitation Trainer/Inspector for the Region.
* ServeSafe Certified and Proctor for ServeSafe Alcohol.
Area Manager & General Manager 1996 - 2001
Hoffbrau Steaks Brewery, Dallas, TX
Area Manager:
* Promoted to this position in 2000 with P&L responsibility for 5 company restaurants (4 Steak Houses [3 Breweries] and 1 Italian Food restaurant).
* Developed and implemented a comprehensive training program for management and hourly employees that focused on food presentation, kitchen management, guest satisfaction, and operational management.
* Increased sales and profit performance for all 5 properties.
General Manager:
* Directed day to-day operations for a 195-seat Texas Style Steakhouse and Brewery.
* Initiated aggressive marketing and operational changes to improve performance.
* Ranked #1 Restaurant in the Company for Sales and Profit.
* Starting a Catering Division and secured contract to cater all Home Games for Dallas Mavericks.
General Manager 1991 -1996
Dovies Restaurant, Dallas, TX
* P&L responsibility for this 230-seat upscale American cuisine restaurant with 40 employees.
* Developed and initiated catering services for the restaurant.
* Aggressively marketed catering services through creative business development.
* Implemented comprehensive training that focused on sales and customer service, resulting in improved guest satisfaction and sales.
* Increased revenues by 11% with the introduction of catering services.
* Consistently increased business over prior year performance.
Manager 1988 - 1990
Chandlers Landing Yacht Club, Rockwall, TX
* Directed operations for the Club`s Fine Dining Restaurant, Bar & Grille, Informal Dining, and Catering operations.
* Recruited, hired, and trained up to 90 team members.
* Redesigned the Brunch Line, revised kitchen procedures with a resultant improvement in flow, significant increase in revenues, and reduction in food cost.
* Established a To Go service that allowed members to call in lunch orders for pickup. Expanded this to small catering services.
* Consistently exceeded established goals for revenue generation and member satisfaction.
Education and Credentials
200 Hours Hospitality Management Training
Diploma in Fine Dining - Leeds Culinary College, Leeds, UK
Certifications: Proctor for ServeSafe Alcohol, ServeSafe, ServeSafe Alcohol
Computer skills include Microsoft Office (Word, Excel, and PowerPoint), Micros and Aloha.
Peter Zadorozny
102 Sawyer Circle, #490
Memphis, Tennessee 38103
Cell: 512-***-****
Email: abqso7@r.postjobfree.com
Re: Area Manager Position
Hilton Hotels
Dear Sir or Madam:
I am writing in response to your advertised position opening.
I have over 30 years Restaurant Management experience dedicated to achieving profitability
and delivering outstanding customer service.
My resume is attached.
Please feel free to contact me with any additional questions at your first convenience.
In advance, thank you for your time.
Sincerely,
Peter Zadorozny
Enclosure
Contact this candidate