Customer Service Training
Resume:
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Kelly
La SlavicHospitality and Administrative
Kelly La Slavic
***** *. **** **. ***. 3042
Phoenix, AZ 85044
Cell: 480-***-****
********.*****@*****.***
Career Summary
A dependable, diligent and creative professional with 4 years experience in the food and beverage industry. I possess a Bachelors of Science degree in Hotel Restaurant Management and am seeking a management position where I can utilize my talents, abilities and skills to make significant contributions to your organization
Education
Northern Arizona University
Flagstaff AZ, 86001
August 2007 - May 2011
Graduated
Certifications/Awards
- Title Four Arizona Liquor certified
- Arizona Food Handlers Card
- Eurest Dining Services Scholarship 2011
- Marriott Centennial Scholarship 2009
Professional Experience
Irish Republic, Public House
Chandler AZ 85225
Director of Professional Standards February 2012- Present
My primary responsibilities as Director of Professional Standards at the Irish Republic, Public House include Director of Training, responsible for uniforms and Staff meetings.
- Director of Training
o Creation of Irish Republic training manual
- Updates on all training material
o Participate in the servers hiring process
o Hold new hire orientations for servers, bartenders and hostesses
o Responsible for new hires training schedules
o Remedial training
- Uniforms
o Responsible for keeping track of uniform inventory
o Created a uniform inventory sales tracking system
o Responsible for upkeep of company uniforms.
- Staff Meetings
o Participate in weekly meetings and contribute promotion ideals.
o Accountable for monthly training meetings
o In charge of daily staff updates on company's social media site.
Server December 2011-Present
Primary Responsibilities
As head server my responsibilities include knowledge of the products, customer service and overall appearance of the pub.
- Product knowledge
o Familiarized with the pubs beer, spirits and food
o Familiarized with Squirrel and Aloha POS systems
- Customer Service
o Resolved customers complaints and issues
- Restaurant Appearance
o Responsible for the upkeep and cleanliness of the restaurant
Brio Tuscan Grille
Gilbert AZ 85295
Server May 2011- January 2012
Sodexo Inc. Flagstaff AZ
Serving 10 million in 6,000 locations everyday
Catering Coordinator August 2009- May 2011
Primary Responsibilities
My primary responsibilities with catering for Sodexo Inc. include supervising and coordinating events, decorating and running food.
- Customer Service
o Provided exceptional service
o Wide range of customers from NAU casual events to formal and special events
- Lead on Events
o Supervised up to 5 support staff
o Participated in events up to 11 events per week
- Accountable for d cor of events
o Coordinated and assisted in selection of up to 6 unique event themes
o Responsible for set up and tear down of events
- Food Runner
- Cater events ranging in size from10 people to 1000
Bigfoot BBQ
Cashier/Customer Service August 2008-August 2009
- Front of the house tasks
o Customer Service
o Handled money
o Responsible for taking orders and delivering food
- Back of the house tasks
o Cooked on the line
o Bussed tables and washed dishes
Notable Accomplishments
- Assisted in the planning of a fundraiser for the NAU Chapter of American Marketing Association, in which proceeds paid for twelve students to attend a conference in New Orleans, 2011.
- Lead on donations and raffle team for Theatrikos Theatre Companies "A Night at the Oscars fundraisers, raised $1891 in donations.
Volunteer/Community Service
- Volunteered at the Las Vegas Global Gaming Expo 2010.
- Volunteered at the Flagstaff Humane Associations and assisted in care of animals.
Skills
- Detail Oriented
- Good delegator
- Communication skills
- Decisions making skills
- Proficient in Microsoft word & excel
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