Customer Service Sales
Resume:
Lazaro Palos
Email: *********@********.***
Address: **** ********* **
City: Las Cruces
State: NM
Zip: 88001
Country: USA
Phone: 575-***-****
Skill Level: Management
Salary Range: $40,000
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Lazaro Palos
5611 Patagonia Dr.
Las Cruces, NM 88011
*******@*****.***
Education
Bachelor of Science May 2013
Hotel Restaurant Management
New Mexico State University, Las Cruces, NM
Advanced Culinary Skills July 2010
Joint Culinary Center of Excellence, Fort Lee, VA
Warrior Leadership Course June 2009
Army National Guard Regional Training Institute, Camp Ashland, NE
Associates of Applied Science May 2009
Hospitality Services/Culinary Arts
Dona Ana Community College, Las Cruces, NM
Professional Experience
June 2006-Present-Assistant Manager, Southwest Cash Carry/Shamrock Foods, Las Cruces, NM
Provide ongoing systematic training to store staff by reviewing and revising orientation to equipment, products, and sales training materials. Periodically review staff performance and learning needs. Evaluate competition by gathering information such as style, quality, and prices of competitive merchandise. Purchase inventory by researching emerging products, anticipating buyer interest, and negotiating volume price breaks. Attract customers by originating display areas, following display suggestions or schedules, and producing merchandise displays in windows and showcases as well as on sales floor. Assist customers by providing demonstrations, information, answering questions, obtaining merchandise requested, completing payment transactions, and preparing merchandise for delivery. Prepare sales and customer relations reports by analyzing and categorizing sales information. Maintain a safe and clean store environment by developing and publishing evacuation routes and sanitation procedures. Prepare reports by collecting, analyzing, and summarizing information. Maintain quality service by establishing and enforcing organization standards. Contribute to team effort by accomplishing related results as needed.
January 2002-Present, Food Service Specialist, New Mexico Army National Guard, Las Cruces, NM
Provide technical guidance and leadership to lower grade personnel in garrison and field kitchen operations. Perform supervisory and inspection functions including shift management. Ensure that proper procedures, temperatures, and time periods are adhered to during food preparation. Direct safety, security, and fire prevention procedures. Perform preliminary food preparation procedures and prepare and cook menu items listed on the production schedule. Use a variety of prescribed cooking methods indicated by Army recipes. Prepare and maintain serving lines, garnish food items, and apply food protection and sanitation measures in field and garrison environments. Receive and store subsistence items. Operate, sustain, and sanitize field kitchen equipment. Erect, store, and perform preventative maintenance on various types of field and garrison kitchen equipment.
Certifications
Inventory Control - National Restaurant Association
Food Preparation- National Restaurant Association
Customer Service - National Restaurant Association
Skills
Competitive Analysis
Management Proficiency
Supply Management
Superior Customer Service
Presentation Skills
Information analyzation
Verbal and Written Communication
References
Available upon Request
Contact this candidate