Customer Service Medical

Robin’s **** resume

Robin Richburg-Tyler **** Greenbelt Road, # T2~ Greenbelt, MD 20770 Phone: 301-***-**** ~ Email: abqsig@r.postjobfree.com OBJECTIVE Detail-oriented, efficient, multitasking healthcare professional with interpersonal skills is seeking to secure employment in the medical or administrative field that will utilize my current experience, and allow for growth opportunities within the company. QUALIFICATIONS Microsoft Office Switchboard PITS Tracking Software Facsimile Literate Computer Database Software Lotus Notes Lotus Notes Facsimile Literate Informs Customer Service ITAS Timekeeping Software E-permits Tracking Software E MPLOYMENT American Career Institute Silver Spring, MD Student Services Coordinator, 09/ 2012 to 01/2013 Provide student Satisfactory Academic Progress advising Monitor student s daily attendance and academic progress Sanford Brown Institute Landover, MD Registrar Associate, 04/ 2007 to 09/2012 Manage office records according to policy Compose correspondence Answer inquires from students, employers, and prospective students Screen telephone calls and visitors Review and distribute incoming mail Department of Agriculture Riverdale, MD Veterinary Program Assistant, 07/2003 to 11/2006 Mange office records according to policy Issue import and export permit Compose correspondence Answer inquires from Federal, State, and local officials Screen telephone calls and visitors Review and distribute incoming mail Dr. Lynn McKinley-Grant Chevy Chase, MD Medical Receptionist, 10/ 2002 to 07/2003 Greet patients, visitors, and pharmaceutical representatives Prepare new patient charts Review files for completeness File and retrieve documents or files, as requested Administer insurance verifications Complete charge tickets Collect office visit payments/co-payments National Institutes of Health Bethesda, MD Administrative Assistant (Security Guard), 10/ 2000 to 10/ 2002 Manage records according to office policy Compose correspondence Screen telephone calls and visitors Review and distribute incoming mail Prepare/maintain personnel actions for campus security division Colonial Security (Citibank) Silver Spring, MD Security Guard, 05/1999 to 09/2000 Prevent unauthorized entry into the datacenter Perform regular security checks Operate the Security Monitoring and Display System Maintain tape history of employees entering/exiting building access points Provide information to inquiries in-person or telephonically Sort and distribute all incoming mail and deliveries Citicorp Company Silver Spring, MD Mainframe Computer Operator/ Librarian, 05/ 1997 to 09/ 2000 Maintain the smooth operations and processing workflow in the datacenter Prepare/retrieve the required tapes from the tape library for user needs Load required tapes into the specified tape stations Monitor program job flow, tape mounts, and output device requirements Analyze, diagnose, and administer corrective actions for system failures Prepare end-of-day reports for the subsequent shift Allergy Health Care Silver Spring, MD Medical Receptionist, 05/1995 to 05/1997 Greet patients, visitors, and pharmaceutical representatives Prepare new patient charts. Review files for completeness Ensure the reception area is stocked Administer Insurance verifications Complete charge tickets. Collect office visit payment/co-payments E DUCATION Ashworth College Atlanta, GA Pursuing Associate s in Applied Science, October 2010 - present Sanford Brown Institute Landover, MD Registrar Certification Training, March 2008 AMT Largo, MD Essential Skills for the Medical Office, April 2006 AMT Largo, MD Medical Office Administration and Medical Billing, August 2007 Northwestern High School Adelphi, MD Diploma, June 1996 References upon request