Manager Medical

.

Stella

AbrilExcellent health care management skills

**** *. **** ****

Glendale, AZ 85302 480-***-****

abqse2@r.postjobfree.com

Stella M. Abril

OBJECTIVE:

To commit myself to effectively perform my duties with the utmost professionalism, tact and integrity.

EXPERIENCE:

Administrative Manager of Women's Care Clinic

District Medical Group- Phoenix, Arizona

June 2010-Present

Provided clinical management, leadership, coordination, and operational direction for areas of responsibility within the clinic. Served as the tactical point person as it relates to clinic operations, patient care, staff development, physician relationships, quality initiatives, program development and system wide success. Supervised employees and participated in selection, orientation, counseling, evaluation and staff scheduling. Demonstrated leadership skills relevant to the diverse patient population and scope of care of the clinic.

Key Skills:

Assisted the Clinical Director of Comprehensive Health Center in flow process of Women's Care Clinic and Medical Home; Responsible for maintaining relationships with patient Case Managers and Physicians; Referral Follow up; Patient Follow up; Tracking incoming patient calls; Disbursing new patient welcome letters; Follow up on all patients and address changes; Tracking all scheduled patients; Tracking all patient numbers; Patient recovery and retention; Recruiting new patients; MyChart sign up and activation for each patient; Assists Chair of Ob/Gyn in overall flow process of Internatal Clinic. Making appointments; patient follow up and confirmation; assigning proper referrals; Monitoring patient numbers; monitoring patient wait times; Overall patient satisfaction; Staying updated on new insurance policies; Applying HIPPA and OSHA regulations; Upholding JCAHO standards; Updating all clinic files and brochures; Budget improvement; Budget analysis; Staff coordination; Staff scheduling; Applying hospital and clinic policies; Responsible for holding bi weekly staff meetings;

Administrative Coordinator/ CME Coordinator of Ob/Gyn Department/ Clinic

Maricopa Integrated Health System- Phoenix, Arizona

May 2006-June 2010

Assists Director of Medical Education in planning and implementing CME seminars. This includes one on one contact with speaker and/or their administrative staff. Requesting and reviewing all paperwork received. Ensuring that all paperwork is complete and turned in to Academic Affairs within a timely manner for GME/CME approval. Researching medical updates and current hospital policies in order to find sufficient Needs Assessments for each CME presentation. Attends all CME Committee meetings. Attends and assists with each CME presentation and monitors the seminar. Monitors attendance. Attends FLC (Faculty Learning Committee) Workshops. Attends all NOELLE Simulation Training Seminars. Attends CME coordinators meetings. Maintains up to date knowledge of changing policies regarding continuing medical education. Creates and tracks bi annual CME Needs Assessment questionnaires for faculty and residents.

Coordinates and manages rotating residents from outside hospitals and their schedules here at MMC. Ensures that all paperwork is received and completed. Works with U of A, Phoenix Baptist, Scottsdale Healthcare, Mayo, Mayo Rochester, and MMC ER Coordinators to schedule interns' rotations. Maintains rotating resident files. Create and hand out evaluations for each rotator. Ensures that evaluation is turned in on time. Performs data entry inputting each score from the evaluation onto the score sheets and averaging out a grade for each rotator. Distributes grades to all base program coordinators.

Performs data entry and updaters on New Innovations on a daily basis. Assists in setting up and managing block schedules. Sets up and monitors procedure op logs and the completion of resident, faculty and rotation evaluations. Sends out manual evaluations on request. Maintains up to date personnel files. Posts any important information.

Assists in creating the monthly resident's on call schedule requiring detailed knowledge of resident's level training assigned rotations and assigned administrative duties. Collaborates with Residency Coordinator and Chief Resident on MMC OB Rotation.

Generates weekly compliance reports for Program Director on attending evaluation averages as well as resident evaluation average.

Assists in setting up interviews on ERAS and communicating with applicants. Maintains Ob Medical Library. Orders new books for residents. Discards outdated materials.

Family Support Specialist

Ameripsych/ Child Protective Services- Phoenix, Arizona

September 2004-May 2006

Responsible for supervising visits; Updating files weekly; Responsible for scheduling clients; Tracking clients; Setting up proper rehabilitation for each client; Holds one on one visits with children and parent(s); Completes weekly home visits; Attending court every three months per client; updating weekly documentation; updating monthly reports; tracking client progress; waling client through Parenting Resource Education Modules; Properly educating client on Parenting and Life skills; making sure client attends rehabilitation classes; Attending Child Family Team Meetings monthly; Attending staffing monthly; Responsible for new referral follow ups; Responsible for opening and closing cases; Responsible for Midpoint and Final Assessments for each client; Meeting on going deadlines, monthly, weekly, daily and bi annually; Transporting Children; tracking children's progress in school and daycare; implementing the proper resources to help child progress; Taking care of concerns and problems of DES Case Managers; Helping clients cope with drug/alcohol abuse; Responsible for keeping contact with Therapists and psychologists; setting up and receiving results of psychological evaluations; responsible for recording and keeping track of the results of Urine Analysis tests; Responsible for turning in time sheets weekly; Responsible for turning in weekly mileage; Dealing with client concerns;

General Manager

Golden Age Assisted Living- Glendale, Arizona

September 2003-September 2004

Managed three assisted living homes; cared for fifteen elderly women; supervised four caregivers and three cooks; Organized schedules and payroll; Dealing with employee concerns in a proper manner; HR employee education; Advertisement and marketing of company; Created website and brochures for company; Set up banquets and luncheons; Setting appointments with doctors, nurses and home health aides on a daily basis; Writing weekly family report on each resident; Screened all new referrals; Solving family concerns and complaints; maintained and updated files; Follow up with Arizona Department of Health; Responsible for annual audits; Responsible for overall flow process of homes; Responsible for overall maintenance of all records; Collecting monthly dues and applying charges as necessary.

Office Manager

A/A Enterprises " Peoria, Arizona

February 2001-September 2004

Responsible for overall sales and operations of an Internet based company; Maintaining books and organizing files; Updating documents; Taking care of customer satisfaction as well as referrals and marketing of business; taking in new orders; Company payroll for ten employees; Responsible for weekly deposits and withdrawals; Maintaining business account.

EDUCATION:

1995-1999 Peoria High School

1999-2001 Arizona State University (main)

2001-2003 Glendale Community College

Associate Degree in General Studies (AGEC)

Associate Degree in Justice Studies (ASJS)

2005-2006 Arizona State University (main)

Part time status 3.5 GPA

2006-2007 Arizona State University (west)

Part time status 3.7 GPA

2009- Current Grand Canyon University

Bachelor of Science Degree in Business

Emphasis on Health Care Management

Actively working towards MBA, HCM - Expected Graduation date of 12/2012

Interests:

Family, Church, Volunteering, Hiking, Running, Reading

Computer Skills:

Microsoft Word 98-2010, Excel 98-2010, Access 98-2007, Power Point 98-2010, Internet, ARK, Epic, Epiquito, MyChart, Crystal Reports, Midas, DOS, Windows based systems

Your Email

Email Address Required.

Email Message

Required

Send To

Your Email

Message

These items will be permanently deleted and cannot be recovered. Are you sure?

Contact this candidate