Design Training

Resume for Steven C. Schatz

** ******** ***** ******@**********.***

Becket, MA 01223 www.powerstart.com

860-***-**** (cell)

413-***-**** (home)

Areas of Expertise

Organizational Learning, Communication, Structure, Use of Knowledge

User focus to understand and meet needs

Analysis of needs, motivations, and sensemaking of pertinent players

Help concerned parties understand and reify goals (explicit and unstated)

Design and Use of evolving strategies and feedback systems

Understanding of importance of interactions between social and technical systems

to achieve successful results in diffusion of innovation

Teaching and Learning

Interest in and ability to explore and understand new areas of human endeavor

Proven ability to support learning process

Interest, expertise, and skill in developing and delivering instruction in a variety

of mediums

Foundational beliefs: Learning linked to practice; Small pieces over time;

Learning at the moment of need; User-centric design, presentation,

and reinforcement

Design, Implementation, Use of Technology to Support Human Systems

Understanding the effects, potential, pitfalls, and efficiencies offered by new tools

Focus on rapid prototyping and regular end-user feedback

Import of evolving uses and changes in human and technical systems over time

Understanding that large scale change happens one mind at a time

Instructional Design

User focused, Goal (of all players) focused, with measurable results

Minimalist, at the point of need, multi delivery mediums

Performance focus information in place, accessible, or in brain

Use of technology to support and share learning across groups

Steve Schatz ******@**********.*** 1

Education

Ph.D. Instructional Systems Technology; Minor: Library and Information Science Indiana

University 2004

Course of study included information systems, performance improvement, meta data,

knowledge management, communities of practice, systemic change, online collaboration,

informatics, organizational learning and communicatin.

Dissertation: Use evaluation methods for comparing two information retrieval systems

supporting teacher performance. Required learning new field IR Evaluation in 6 months

Masters of Arts, Education 1993

Department of Instructional Technologies, San Francisco State University. Masters project

at XEROX PARC - application of new technology to education (resulting in Smart Board

product). Outstanding Student 93-94.

Bachelor of Arts, Government

University of Texas, Austin 1977. Cum Laude. Focus on American Government, survey

research, pioneering work in focus groups.

Consulting Clients Include

Coca Cola, Acer, AMD, E-Read Ohio, U.S. Army, U.S. Navy, North Central Regional

Educational Lab, ReMax Canada, Marcus and Millichap, Astound, Versity, Mac Academy,

Leeloo, Atlanta Visitors Bureau, Intuit, Phatom GmbH, CCEH, VISA, Time Insurance

Implementation of Skill Set

Corporate Consultant and Trainer Organizational Communication, Instructional Design,

Training in Software and Design Skills 1999-present

Assistant Professor, Educational Technology University of Hartford 2004 2009

Developed and taught graduate and undergraduate classes in:

Using Technology to support education; Technology and Educational Reform;

Instructional Design; WWW Across the Curriculum; Technology to Support Learning for

graduate students in Education and Nursing.

Lab manager for education lab.

NCATE Coordinator University of Hartford 2007- 2009

Design and Implementation of fundamental shift in organizational practice. Activities

included: Several formal and on-going informal faculty training in data driven decision

making (D3M); Plan and conduct unit level workshops supporting D3M and the

accreditation process; Work with state and national standards boards to ensure

compliance; Write, Revise, Consult in partnership with departments across the unit to

Steve Schatz ******@**********.*** 2

meet accreditation requirements; Strategic planning on department, unit, and university

levels to support unit evolution

Connecticut Coalition to End Homelessness Consultant for effective use and support of the

implementation of on line data collection tool. Fundamentally changed training and

implementation approach resulting in 54% increase in use of tools and substantial

training savings.

Coordinator, Live Text Implementation- Complex socio-technical system University of

Hartford Point person for design of implementation and use of online system

supporting NCATE goals of data driven decision making across 40 full time and adjunct

faculty members and 300 students. 2005-2009

Navy Develop prototype performance support portal. Recommend functionalities to

support user centric knowledge transfer and support and reach agreement between

diverse players with substantially different motivations.

Advanced Distributed Learning Net SCORM use in performance support

First outside project with new office of performance within the ADLNet to develop tools

to identify potential performance support needs and offer guidelines for the use of

learning/performance objects to meet needs.

Indiana University 2002 & 2003 Co-taught graduate Knowledge Management course

North Central Educational Research Lab - Effective search within an existing repository of

educational support tools. Develop a unique meta tag schema and implement a

profiling sifter technology based on user needs.

Research Associate Indiana University IST Department

Analysis of $5 million NSF funded research project the organization, evolution,

management, tools created, successes, and failures.

Web Based Training project - Consultation, Design and Production - Versity.com

Over 10,000 trained with excellent terminal behavior sustained over time. All

instructional goals met and exceeded.

Adjunct Faculty San Francisco State University 1995 - 1998

Graduate courses: Using Computer Graphics in Instruction.Web Based Training: Theory

and Practice

PowerStart CD ROM & Video Tutorials Design, Production, Sales

Minimalist instruction for software tools. Unique methodology using Show/Do/Cue

technique. Hundreds of copies sold. Design, production and marketing of 16 products.

Workshops for in-service teachers in Oregon, Washington, California

Building Presentations, Planning Presentations, Designing and Building WBT, Writing

process, authoring process, technology in education, multimedia.

Curriculum Guide, Apple Computer

Using technology, computers and the writing process to support writing throughout the

Steve Schatz ******@**********.*** 3

curriculum -- Grades 5 12.

E-read Ohio Consultant for design and implementation of meta tag system for statewide literacy

programs.

Selected Peer Reviewed Presentations

AECT Association for Educational Communications and Technology Dynamic

Online Performance Support Systems A New Class of Learning

Intervention for the Information Age; Changing Practice with Socio-

technical Implementation of Web based Tools

CT ASTD 2006 Invited Speaker Plenary Session Gardening in the Information Thicket:

New technologies to support OJT.

AERA 2005 Improving Learning Object Schemas and Performance Support Systems

Through Information Retrieval Evaluation Unique Meta Data Schema in

a Performance Support System - Workplace Learning SIG

TechLearn 2004 The trouble with training is training. A new class of online performance

improvement interventions

ADL Performance Invited presenter for military and government associated companies

involved in using ADL SCORM to increase performance.

ELearn 2003 Dynamic Online Performance Support Systems: Methods and reasons for

a new class of performance support tools

AERA 2002 Effects of HPT on developing functions and unique meta tagging schemas

for a Performance Support Portal

ISPI National 2002 Harnessing Learning Objects in a Performance Support Portal

AERA 2001 The Internet Learning Forum: Conceived as a Socio-Technical Interaction

Network. Joint presentation with Sasha Barab

California CUE Computer Using Educators. Show/Do/Cue method for fast and effective

Training Design

Training 99 1) Creating Online Learning Spaces. 2) Harnessing the Power of

Interactivity A New Model for Design

ASTD National Effective Electronic Presentations Using Idea Clusters for Effective

Communication

ASTD Technologies Effective Web Based Training presentation for instructional designers

Steve Schatz ******@**********.*** 4

Selected Publications

Improving Performance Support Systems through Information Retrieval

Evaluation. (2006) Schatz. Journal of Interactive Learning Research (17):4, p 407-423.

Designing Performance Interventions for the Information Age: DOPSS Functions

and the USE Method. (2006) Schatz and Schwen. Performance Improvement Quarterly

(19)2, p 189-210.

Unique Meta- Data Schemas: A model for user-centric design of a performance

support system. (2005) Schatz. Educational Technology Research and Development

(53)4, p. 69-85.

A Little DOPSS will do you: A New Class of Performance Intervention. (2004)

Schatz. Performance Improvement (43)1, p. 30-35.

A Matter of Design: Proposal to encourage the evolution of design in instructional

design. (2004) Schatz, Performance Improvement Quarterly (16)4, p. 59-76.

Using activity theory to conceptualize online community. (2004) Barab, Schatz, and

Scheckler. Mind, Culture and Activity (11),1, p. 25-47.

Meta Tagging Knowledge Bits: A Model for Instructional Designers Schatz, 2002,

Featured article on IMS site www.imsproject.org.

Show/Do/Cue: A model for introductory software instruction Schatz, 1998,

Encyclopedia of Library and Information Science, Volume 62, Supplement 25.

Show/Do/Cue : A model for training use of software tools. (1996) Schatz,

Technological Horizons in Education Journal (24)2, p 86-90.

Steve Schatz ******@**********.***

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