Customer Service High School
Resume:
Nancy Imes
Email: **********@********.***
Address: *** ****** ****
City: Peninsula
State: OH
Zip: 44264
Country: USA
Phone: 234-***-****
Skill Level: Experienced
Salary Range: $44,000
Primary Skills/Experience:
Business to Business Collections Account Reconciliation Oracle SAP Superior Customer Service
Educational Background:
High School, English, Math
Nordonia High School, 09/1980 - 05/1983
Macedonia, OH
Job History / Details:
Nancy Imes
Peninsula, OH 44264
**********@********.***
www.linkedin.com/pub/nancy-imes/65/b8b/751/
CAREER SUMMARY
Self-motivated and highly knowledgeable Credit Analyst / Account
Receivables Professional experienced in tracking and auditing
incoming funds. Reconciles credit and collections activities and
prepares monthly A/R reports. Works collaboratively with
customers and employs exceptional customer management skills.
Proven track record of accurately completing reports and
information management within demanding time frames. Identifies
goals, priorities, and strategically resolves issues. Key skills
include:
* Accounts Receivables
* Credit Analysis
* Billing and Collations
* Monthly Reporting
* Superior Customer Service
* Trainer / Mentor
* Team Player
* Strong Organizational Skills
* Motivated and Flexible
* MS Office, SAP, Oracle
PROFESSIONAL EXPERIENCE
TTI Floorcare North America, Inc., Solon, OH
2008 - 2013
Areas of business are power tools, outdoor power equipment, floor
care appliances, solar powered lighting and electronic measuring
products.
Credit Analyst
Review credit worthiness of customers, and address and resolve
customer service issues.
* Handle all Freight On Board (FOB) billings for several large
customers in regards to our supplier in China and the customer
without TTI ever taking procession of them. Obtain all pertinent
shipping documentation from our location in China and prepare
Demand For Payment forms which are sent directly to our
customer`s banking institution, which expedites payment to TTI.
* Maintained an 80-85% current aging year after year, which was
exceptional considering the Mass Merchant customer base within
my book of accounts.
* Helped Credit Manager and entire team work through the
monumental task of incorporating the Hoover customer base into
our A/R in 2008-2009. Always maintained a positive attitude in a
very stressful time and worked tirelessly to boost morale within
the Collections Team and the entire company.
* Researched and documented all of the various reasons that our
customers` orders were going on credit hold, which resulted in
the IT Department being able to make adjustments to settings in
Oracle and reduce our overall number of orders on hold by up to
40%.
* Maintain all A / R aspects of 600+ active accounts in the
Oracle System.
* Evaluate new customer applications using D&B to determine risk
and set limits.
* Work closely with sales to release orders daily and assess
potential collection issues.
* Research customer deductions and credit them or charge back to
customer`s account.
Lamson & Sessions / Carlon Electrical, Beachwood, OH
2004 - 2008
Manufactures and markets a wide variety of industry-leading
products for the telecommunications, electrical, construction,
consumer, power, and waste-water markets.
Customer Financial Services Analyst
Performed daily review of past due accounts, made decisions to
release pending orders from credit hold, and obtained payment
information from customers.
* Performed regular monitoring of accounts in SAP to avoid
delinquency.
* Made collection calls and kept accounts within payment terms.
* Assessed credit risk through various financial resources.
* Maintained credit limits with concentration on high risk
accounts.
* Resolved payment disputes and researched deductions.
* Offered excellent customer service.
* Attended NACM, National Association of Credit Managers,
meetings.
Fasteners For Retail, Inc., Solon, OH
2000 - 2004
Leading supplier of high-impact merchandising systems and
accessories to all retailing segments, including: brand
marketers, agencies, display companies, printers, supermarkets
and other food retailing formats.
Credit Analyst
Daily interaction with Sales and Customer Service to keep orders
flowing through system while also keeping aging as current as
possible.
* Maintained 900+ active A / R accounts.
* Settled customer deductions and negotiated payment schedules.
* Created monthly Excel report for Credit manager and CFO,
showing 60D and 90D balances.
Austin Powder, Beachwood, OH
1996 - 2000
Manufactures a full line of industrial explosives and
accessories, and provides blasting services to customers
throughout North America and around the world.
Credit Analyst
Mr. Coffee, Bedford Heights, OH
1991 - 1996
Manufacture of Coffee Makers, Iced Tea Makers, Coffee Filters
and accessories for the retail market both nationally and
internationally.
Credit Analyst
EDUCATION
High School Diploma
Nordonia High School, Macedonia, OH
TRAINING
Padgett-Thompson Financial Seminars:
Speaking With Confidence and Conviction - 2007
Handling Difficult and Demanding Customers: A Communication
Course - 2007
Communicating With Tact, Professionalism, and Diplomacy - 2006
How to Be an Outstanding Communicator - 2006
How to Legally Collect Accounts Receivable - 2005
The Sales and Use Tax Seminar - 2005
Essentials of Finance and Accounting for the Non-Financial
Manager - 2004
NACM Seminars:
Reading and Understanding Financial Statements and Balance
Sheets - 2004
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