Nancy Imes

Email: abqs9y@r.postjobfree.com

Address: *** ****** ****

City: Peninsula

State: OH

Zip: 44264

Country: USA

Phone: 234-***-****

Skill Level: Experienced

Salary Range: $44,000

Primary Skills/Experience:

Business to Business Collections Account Reconciliation Oracle SAP Superior Customer Service

Educational Background:

High School, English, Math

Nordonia High School, 09/1980 - 05/1983

Macedonia, OH

Job History / Details:

Nancy Imes

Peninsula, OH 44264

234-***-****

abqs9y@r.postjobfree.com

www.linkedin.com/pub/nancy-imes/65/b8b/751/

CAREER SUMMARY

Self-motivated and highly knowledgeable Credit Analyst / Account

Receivables Professional experienced in tracking and auditing

incoming funds. Reconciles credit and collections activities and

prepares monthly A/R reports. Works collaboratively with

customers and employs exceptional customer management skills.

Proven track record of accurately completing reports and

information management within demanding time frames. Identifies

goals, priorities, and strategically resolves issues. Key skills

include:

* Accounts Receivables

* Credit Analysis

* Billing and Collations

* Monthly Reporting

* Superior Customer Service

* Trainer / Mentor

* Team Player

* Strong Organizational Skills

* Motivated and Flexible

* MS Office, SAP, Oracle

PROFESSIONAL EXPERIENCE

TTI Floorcare North America, Inc., Solon, OH

2008 - 2013

Areas of business are power tools, outdoor power equipment, floor

care appliances, solar powered lighting and electronic measuring

products.

Credit Analyst

Review credit worthiness of customers, and address and resolve

customer service issues.

* Handle all Freight On Board (FOB) billings for several large

customers in regards to our supplier in China and the customer

without TTI ever taking procession of them. Obtain all pertinent

shipping documentation from our location in China and prepare

Demand For Payment forms which are sent directly to our

customer`s banking institution, which expedites payment to TTI.

* Maintained an 80-85% current aging year after year, which was

exceptional considering the Mass Merchant customer base within

my book of accounts.

* Helped Credit Manager and entire team work through the

monumental task of incorporating the Hoover customer base into

our A/R in 2008-2009. Always maintained a positive attitude in a

very stressful time and worked tirelessly to boost morale within

the Collections Team and the entire company.

* Researched and documented all of the various reasons that our

customers` orders were going on credit hold, which resulted in

the IT Department being able to make adjustments to settings in

Oracle and reduce our overall number of orders on hold by up to

40%.

* Maintain all A / R aspects of 600+ active accounts in the

Oracle System.

* Evaluate new customer applications using D&B to determine risk

and set limits.

* Work closely with sales to release orders daily and assess

potential collection issues.

* Research customer deductions and credit them or charge back to

customer`s account.

Lamson & Sessions / Carlon Electrical, Beachwood, OH

2004 - 2008

Manufactures and markets a wide variety of industry-leading

products for the telecommunications, electrical, construction,

consumer, power, and waste-water markets.

Customer Financial Services Analyst

Performed daily review of past due accounts, made decisions to

release pending orders from credit hold, and obtained payment

information from customers.

* Performed regular monitoring of accounts in SAP to avoid

delinquency.

* Made collection calls and kept accounts within payment terms.

* Assessed credit risk through various financial resources.

* Maintained credit limits with concentration on high risk

accounts.

* Resolved payment disputes and researched deductions.

* Offered excellent customer service.

* Attended NACM, National Association of Credit Managers,

meetings.

Fasteners For Retail, Inc., Solon, OH

2000 - 2004

Leading supplier of high-impact merchandising systems and

accessories to all retailing segments, including: brand

marketers, agencies, display companies, printers, supermarkets

and other food retailing formats.

Credit Analyst

Daily interaction with Sales and Customer Service to keep orders

flowing through system while also keeping aging as current as

possible.

* Maintained 900+ active A / R accounts.

* Settled customer deductions and negotiated payment schedules.

* Created monthly Excel report for Credit manager and CFO,

showing 60D and 90D balances.

Austin Powder, Beachwood, OH

1996 - 2000

Manufactures a full line of industrial explosives and

accessories, and provides blasting services to customers

throughout North America and around the world.

Credit Analyst

Mr. Coffee, Bedford Heights, OH

1991 - 1996

Manufacture of Coffee Makers, Iced Tea Makers, Coffee Filters

and accessories for the retail market both nationally and

internationally.

Credit Analyst

EDUCATION

High School Diploma

Nordonia High School, Macedonia, OH

TRAINING

Padgett-Thompson Financial Seminars:

Speaking With Confidence and Conviction - 2007

Handling Difficult and Demanding Customers: A Communication

Course - 2007

Communicating With Tact, Professionalism, and Diplomacy - 2006

How to Be an Outstanding Communicator - 2006

How to Legally Collect Accounts Receivable - 2005

The Sales and Use Tax Seminar - 2005

Essentials of Finance and Accounting for the Non-Financial

Manager - 2004

NACM Seminars:

Reading and Understanding Financial Statements and Balance

Sheets - 2004

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