Project Manager

Nicolette Jackson

Email: **********@********.***

Address: **** ****** ** *** *

City: Mira Loma

State: CA

Zip: 91752

Country: USA

Phone: 951-***-****

Skill Level: Management

Salary Range: $160,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

NiColette Jackson

**********@********.*** 951-***-****

Headline Summary

Senior IT & Project Management Executive - 2 full lifecycles within major transformational Oracle projects in large organizations and have a successful track record of program/project delivery. Application/Systems owner for Finance, HR, POS, Merchandising functional areas including Business Intelligence.

Career History

Hot Topic, Inc., Mar 2011 - Present

PMO/Applications Director

Application Director - Daily operations support in Finance, Human Resources, Loss Prevention, Point of Sale, Merchandising, Allocation and Planning, Business Intelligence Systems.

* Completed 13 month implementation of Oracle RMS, RPM, REIM, RESA, RIB, and Retail Analytics.

* Partner closely with business sponsors and leads in Finance, Sales, DC Operations, Merchandising, Allocation and planning, along with business systems analysts, application developers, quality assurance analyst, project managers, business systems managers, system administrators and vendors to deliver the project in line with the timing and objectives of the project

* Manage Project Management teams accountable for multiple interdependent projects that span one or more business units or functions.

* Work with the executives, project sponsor, business leaders, and stakeholders in developing a 1-3 year plan to implement a new generation of systems.

* Manage an overall project schedule for internal and vendor resources

* Builds high performance teams and ensures staff development by providing leadership and mentoring in collaboration with Functional Managers.

* Provide project schedule status to leadership team

* Proactively monitor and resolve project risks and project schedule impediments

* Build and manage resource and financial plans to support implementations

* Accountability for ensuring that program milestones are met and that project activities are completed on time for organizational programs.

* Matrix organization - Manage PMs, project leads, BA, development, quality assurance and technical resources running projects across 6 project domains (i.e. Merchandise, Planning, Allocation, POS, HR, and Finance).

* Led PMO in alignment with strategic goals and objectives.

* SOX IT Compliance accountable for various aspects of the implementation and coordination of Sarbanes-Oxley (SOX) across IT's operation processes. Review and assess internal controls requiring integration and coordination with operating units. Direct the planning and execution of audit engagements.

* Ensures management of program budgets and accurate/timely reporting of program costs.

* Monitors and holds Project Managers accountable for meeting performance metrics.

Hot Topic, Inc., Mar 2010 - Apr 2011

Program Manager

* Delivered CRM system for major brand across Internet, Kiosk and Stores. Lead internal personnel and vendor teams (up to 50 people, 6 vendors, 4 project managers) to deliver releases on time/budget using structured project management techniques. Project budget $6.5 million, 12 month in duration.

* Ensured that the project portfolio aligned with the overall program objectives by thoroughly understanding the business segment`s drivers and issues.

* Managed cross functional project teams that delivered; International expansion program & 53+ large/medium projects and 2 programs in FY 2010, 45 large/medium projects & 3 programs in FY 2009; 50+ projects in FY 2008. Systems include: merchandising, planning, allocation and merchandise analysis and reporting.

* Worked with Cross functional teams to provide ongoing support for Merchandising, Planning & Allocations, and ensure related SLA`s are met.

* Manage an overall project schedule for internal and vendor resources; Provide performance review feedback; provide project schedule status to user community; Proactively monitor and resolve project risks and project schedule impediments

* Identifies and leverages program interdependencies to ensure synergy between the projects to promote benefits realization across the program.

* Ensures management of program budgets and accurate/timely reporting of program costs.

Hot Topic, Sep 2006 - Mar 2010

Project Manager, Merchandise Systems

* Spearheaded several complex Merchandise system projects using Oracle, SQL, and SSAS with particular emphasis on project control activities; (planning, schedule management, dependency management, risk/issue management, reporting, and vendor engagement). Key activities entailed development and management of budgets, proactively managed systems development through implementation via Software Development Life Cycle (SDLC) and project life cycle (PLC) standards, interfaced with staff and stakeholders (horizontal& vertical) during the PLC and met project milestones and delivery dates.

* Managed 30+ staff members and 10+ contractors. Created a comprehensive Resource Utilization Plan for all cross functional resources for the entire portfolio. Managed all contractors assigned to projects including SOWs, work packages, and budgets.

* Responsible and accountable for the coordinated management of multiple programs directed toward strategic business and other organization objectives.

* Inherited troubled projects and through a series of assessment and recovery actions, team subsequently delivered outstanding projects that were completed on time and met customer`s approval.

* Created and implemented proactive procedures via Information Technology Infrastructure Library (ITIL) and PMI methodology that increased efficiency, accelerated customer satisfaction, improved production support response capabilities.

Navy Exchange Service Command, Jun 2001 - Jun 2006

Oracle Integration Bus (RIB) Project Manager

* Managed, directed and supervised consultants.

* Established project and resource management plans and managed all aspects of project deliverables as well as coordinated the timely delivery as set out in the project plan.

* Identified and developed plans to mitigate risks during implementation. Scheduled all project resources, monitored and controlled the project; performed project status reviews.

* Facilitated analysis sessions to define the company`s future business processes and identified changes required to implement the RIB.Performed statement of work (SOW) estimates for new work, assigned tasks, monitored project schedule, and reported project status and implementation progress reports to customers and management.

* Chaired weekly status meetings with project staff.

Community Research Foundation, Jan 1999 - Jun 2001

Director of Information Systems

* Responsible for leadership, direction, and management of the company`s computerized information systems. This included initiation, design, development, implementation and maintenance activities in support of all applications, i.e. the core business transaction processing systems (e.g. admissions, patient records, receivables, purchasing, accounts payable, etc.), the company`s website and e-mail, workflow processing, and extensive end-user support for integrating data and information resources into office systems and a wide range of adhoc management reporting and decision support technologies.

* Key project and resource manager for support of administrative functions that required computing resources. Worked closely with other senior management in the health care services division to build an information technology infrastructure that supported existing and new applications while remaining responsive to change.

* Regularly provided advice, recommendations, direction, and collaboration with individuals and departments from all sectors of the company on a wide range of technology, information management, and application support issues.

* Provided advice and direction that resulted in redesigns of business processes in order to resolve operational problems, improve customer services, or develop new cross-functional application systems that supported both operational and strategic objectives.

* Recruited and managed contractors to complete system installations, upgrades for the WAN, and software applications support and all network communication and computer equipment.

* Managed and performed statement of work process and contract negotiations for new and follow-up work.

* Developed project plans, work estimates, assigned tasks, monitored project schedule, and reported project status to customers and management.

* Performed the full range of supervisory duties for employees, which included recruitment, performance reviews, counseling, and employee development.

* Company liaison to the city of San Diego`s multi-agency technology consolidation project.

Bergelectric, Jul 1996 - Dec 1999

MIS Manager

* Managed and directed all aspects of Information Systems for the $147M Electrical Contracting Corporation.

* Tracked software customization, defects and issues for proprietary ERP system

* Established support services team, co-designed and implemented WAN/LAN. Managed WAN rollout to two sites carrying IPX protocols over Frame Relay.

* Responsible for Information Services within the Escondido location and five national branch offices.

* Supervised and monitored the work of technical contractors completing system installations and upgrades for the WAN.

* Controlled departmental budget and spearheaded direction, design, implementation, support, training, administration, and management of: PC Desktop Systems, Application Systems, LAN/WAN Network Services, Help Desk Operations, Proprietary E-mail System, and Customer Set-up & Training.

* Performed the full range of supervisory duties for employees, which included recruitment, performance reviews, counseling, and employee development.

Nan McKay and Associates, Jan 1991 - Oct 1996

Director of Technical Support

* Managed 5 technical support specialists as well as implemented procedures that increased helpdesk response time by 50%.

* Developed service standards and access levels, coverage and operations procedures that resulted in an increase in billable calls by 25%.

* Performed software release reviews, software document preparation and training. Designed and created software training manuals for proprietary software that decreased helpdesk calls. Developed helpdesk-reporting procedures that increased maintenance contract and support revenue. Designed, wrote and implemented customer relations policy for the company.

* Served as client manager to implement software to facilitate the admissions and occupancy functions of the Section 8 and public housing programs for 400 agencies nationwide.

* Managed software testing, modules, upgrades and software patches during the development, implementation and production phases of software projects and subsequent change requests.

* Performed the full range of supervisory duties for employees, which included recruitment, performance reviews, counseling, and employee development.

Education History

Norwich University, Aug 2003 - Jun 2005

Masters of Science, Information Assurance

San Diego State University-California State University, Jan 1994 - Dec 1999

BA, Public Administration

Key Achievements

The National Association of Professional Women 2012/2013 Women of the Year

Certificates

PMI Certified Project Management Professional (PMP)

Key Skills

PMO, PMP, Scope Management, Vendor Relations, Vendor Management, Software Implementation, PLC, SDLC, Deliverables, Process Improvement, Business Alignment, Schedules, Project Planning, IT Governance, IT Management, Integration, Retail, Program Management, Software Project Management, Budget Management, Change Management, Project Portfolio Management

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