Manager Process Improvement

Jean Weightman

Email: **********@********.***

Address: ***** ******* **** *****

City: Ashburn

State: VA

Zip: 20147

Country: USA

Phone: 571-***-****

Skill Level: Management

Salary Range: $130,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Jean Weightman

571-***-**** Mobile **********@********.*** Ashburn, VA 20147

Director of Talent Acquisition

Corporate Recruiting Call Center Recruiting Process Improvement

Highly motivated manager with over 15 years of experience in managing the talent acquisition function. Best known for bringing an executable plan to improve the hiring process, which has resulted in reduced time-to-fill, effective business partner relationships with management and a 46% decrease in attrition. Widely recognized for bringing structure, process, strategy and results to streamline the hiring of top talent for organizations.

Strategy and Planning

Process Improvement

Change Management

Problem Solving

Organizational review

Effective Sourcing

Intern/College Hiring

P&L Ownership

Vendor Management

PROFESSIONAL EXPERIENCE

NEW Customer Services Companies, LLC., Sterling, Virginia 2006 to Present

NEW Corporation is the industry''s leading provider of extended service plans and product protection programs for consumers. Voted Washingtonian''s ''Great Places to Work'' and Washington Business Journal''s ''Best Places to Work''.

Director, Talent Acquisition

Responsible for the global hiring of approximately 4000 employees annually across all lines of business such as Accounting/Finance, Contact Center Operations, Client Services, Human Resources, Information Technology, Legal, Product and Marketing, Supply Chain, and Workforce Management. Position levels include SVP, VP, Director and manager levels.

Through strategic planning, effective sourcing, and improved internal process, built corporate recruiting team. Exceeded time-to-fill goal by 30% in 2012.

Built a shared services support group that delivered the administrative recruiting needs at a cost savings of 6% of total budget ($150K).

Initiated and developed a college recruiting and intern program for the organization. This program has resulted in a 5% increase in GenY employees that will assist in new consumer programs for the company.

Negotiated and integrating outsourcing vendor contracts for the hiring of senior executives. The management and effective timing of these vendors has resulted in key SVP and VP executives hired for the organization.

Conducted market research to opened four contact centers employing between 300 - 500 employees in each location.

Developed ground up hiring plans that deliver on-time openings to meet expanding client needs.

Implemented continuous improvements in the Work-at-Home program, growing the number of employees from 50 to 1400. This program has become a benchmark program in the Work-at-Home industry.

Initiated Topgrading model to improve the quality of existing and incoming employees. Created a pipeline of talent for employee improvement needs.

Determined business requirements for the selection and implementation of the Taleo Enterprise Edition applicant tracking system. This new system has allowed for efficiencies in recruiting and reporting/analysis to further improve our recruiting strategies.

TRUE NORTH SOLUTIONS, Herndon, Virginia 2005 - 2006

True North Solutions was a provider of information security products and services to both commercial and federal clients. In 2006, the company was bought by FishNet Security.

Manager Corporate Recruiting

Developed recruiting strategies to fill all internal and external positions. Developed outside resources strategy to fill positions to include third parties and recruiting events.

Created process improvement for conducted full life cycle recruiting for all positions within the organization. This process improvement saved the company over $200K in outsourcing fees.

Developed recruiting reporting for upper management that allowed the company to bring recruiting in house to reduce costs.

Trained all internal hiring managers on process and procedures, resulting in an aligned process for a better candidate interviewing process.

SAPPHIRE TECHNOLOGIES, Vienna, Virginia 1994 - 2005

(Now Randstad Technologies, formerly New Boston Systems)

Sapphire Technologies is an IT staffing firm providing contract and full-time employees to commercial and federal companies.

Regional Recruiting Manager (2005)

Recruiting Manager (1997 - 2005)

Managed P&L for $28 million business.

Consulted with 4 Mid-Atlantic offices for Sapphire to aid in building recruiting process. Developed and implemented performance matrix to include quota system that improved recruiter productivity.

Hired, trained and mentored new employees to ensure success with Sapphire Technologies. Conduct performance reviews and coaching to improve output of team.

Senior Technical Recruiter (1994 - 2004)

Responsible for full life cycle recruiting of mid-to-senior level consultants in the Information Technology Industry. Duties include sourcing, screening, interviewing, qualifying and closing offers of candidates for contract, contract to hire and permanent positions with fortune 500 clients. Known as a top producing recruiter in the organization.

Additional Professional Experience

Woodward and Lothrop, Washington, DC - Buyer (1989 - 1994)

Macy''s, New York, New York - Assistant Buyer (1987 - 1989)

EDUCATION & TRAINING

BA, MARKETING

The Pennsylvania State University

Skills and Affiliations:

MS Office suite including Word, Excel, PowerPoint, Outlook

Applicant Tracking Systems including Taleo Enterprise Edition, WinSearch

Sourcing Methods: LinkedIn Recruiter, Bullhorn Reach, Topgrading methodology

SHRM member, Dulles Chapter

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