Customer Service Marketing

Confidential User

Email: **********@********.***

Address: Address Withheld

City: Cary

State: NC

Zip: 27511

Country: USA

Phone: 919-***-****

Skill Level: Experienced

Salary Range: $70,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

NATALIE V. FUSSELL

http://www.linkedin.com/in/nataliefussell

Resourceful, organized, and motivated professional with exceptional client management and customer service skills. Adept at working collaboratively or independently. Proficient leader with superior technical skills and problem-solving skills, with the ability to make well thought-out decisions. Highly trustworthy, discreet and ethical. Welcomes opportunities to collaborate with diverse groups to develop new programs aimed at community or company improvement.

KEY QUALIFICATIONS:

~ Understanding technical information and translating it into easily accessible concepts, language and/or marketing collateral

~ Multi-tasking and working in a fast-paced environment

~ Client communication and management

~ Managing external consultants, partners or vendors

PROFESSIONAL EXPERIENCE

Manager, Marketing & System Technology Horticultural Asset Management, Inc. (HMI) 2003-present

Work directly with executive management of this national provider of comprehensive tree and landscaping services to identify industry, partner and member needs; modify product offerings; and develop and execute marketing strategies. Design and create marketing materials such as brochures, advertisements, media announcements, marketing presentations with voice over, and trade show displays and literature. Coordinate online marketing efforts such as web banners, regular website updates, e-newsletters and e-mail marketing communication. Participate in product development strategy and planning, including application design and testing. Finalize products for delivery, including quality assurance/quality control. Plan, manage, and coordinate company presence at trade shows.

Accomplishments

~ Designed effective marketing material to promote products and services

~ Designed marketing materials for members, including co-branded products

~ Collaborated on the complete redesign of the Website, including logic and functionality

Office Manager CareScience, Inc. (formerly Strategic Outcomes Services) 1999-2003

Managed all organizational needs for this small pharmaceutical consulting company. Responsibilities included areas of office operations, IT, personnel, and research support as well as financial management and reporting. Helped establish satellite offices and coordinated ongoing business and office needs for remote employees. Served as network administrator, which included setting up MS Small Business Server and providing technical support for hardware or software issues. Following merger, served as liaison to CareScience corporate office for HR support, technology needs, and client billing.

Accomplishments

~ Installed new server and administered office network

~ Developed a 401(k) plan and employee benefit program

~ Managed office relocation, including assisting with site selection and all technology transfer and setup

~ Developed project hour tracking and profitability reports; provided reports and analysis to management on a regular basis

Owner Natalie Fussell Consultants 1996-1999

Owned a small business that helped clients with their technology needs, web presence, and marketing collateral. Designed and maintained Websites. Designed and created print marketing materials. Provided information technology (IT) consulting, which included assessing equipment and software needs, offering purchase recommendations, handling installation and set-up, and providing staff training. Coordinated events, meetings and fundraisers. Created and managed databases for member tracking and data comparisons.

Accomplishments

~ Created MS Access user interface for entering and tracking association members

~ Created database that analyzed donation frequency to voting habits

~ Organized event with local and national leaders promoting the International Space Station

PROFESSIONAL DEVELOPMENT AND EDUCATION

B.A., Economics, Meredith College, Raleigh, NC

SOFTWARE PROFICIENCY

Adobe Creative Suite CS6 (Photoshop, InDesign, Illustrator, DreamWeaver); Adobe LiveCycle Designer ES3; Adobe Acrobat 9 Pro; Microsoft Office Suite (Word, Excel, PowerPoint, Publisher, Outlook, Access); QuickBooks

CONTINUING EDUCATION

Introduction to Geographic Information Science, NCSU, Raleigh, NC

References and/or further professional history available upon request.

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