Manager Customer Service

Confidential User

Email: **********@********.***

Address: Address Withheld

City: Scranton

State: PA

Zip: 18504

Country: USA

Phone: 570-***-****

Skill Level: Senior

Salary Range: $75,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

JOHN F. JUDGE

111 Whitetail Drive * Scranton, PA 18504 * **********@********.*** * 570-***-****

CLAIMS MANAGER

Seasoned Claims Manager with 20+ years of experience in claims adjusting, branch management, and high value account development. Exemplary performer effectively managing government/corporate books of business comprised of new and existing accounts, consistently achieving high renewal rates. In-depth industry knowledge including P&C, auto, worker`s comp, development of subrogation opportunities and overseeing all court matters. Offering a unique blend of skills in personally administering high value claims, developing cross-functional teams, managing vendors and optimally running multiple offices.

PROFESSIONAL EXPERIENCE

Excalibur Insurance Management Services, Scranton/Pittsburgh, PA * (2003-2012)

CLAIMS MANAGER

Began tenure as Claims Manager specializing in general property and casualty. Grew with the firm as services expanded, taking on worker`s compensation and auto claims. Personally requested to direct opening of the new Pittsburgh office. Learned -hands on- proper HR practices, leadership and operational streamlining to recruit, hire, train and mentor a team of proficient Adjusters and clerical staff. Authored RFPs, gaining valuable state government contracts. Achieved a 97% client retention rate via consistent strong customer service and relationship development skills. Oversaw all aspects of claims from set up to case closure.

Ensured personnel were experts in local/state requirements, best practices and laws such as Pennsylvania Worker`s Compensation Act, Pennsylvania Municipal Torts Claim Act and the Sovereign Immunity Act. Performed all trial and mediation work including corporate mediation. Supervised 3rd party vendors necessary for claims work including independent medical examiners, lawyers, investigators and rehab companies. Streamlined workflow and communication with office staff, firm leadership, excess carriers and others. Led clear, concise presentations to a diverse range of clientele, detailing status of claims, pending litigation and settlement details.

Notable Accomplishments

* Gained a reputation for cost effective, high quality claims resolutions.

* Requested personally to represent the firm to the Pennsylvania Insurance Department to brainstorm and discuss industry trends, specifically within P&C, worker`s comp and auto.

* Established company policy and procedures on reserves and subrogation opportunities.

* Served as the Subject Matter Expert and Designated Representative for any court matters.

* Supported smaller claims while working directly on high exposure claims.

* Within 6 years of tenure was hiring and training Supervisors for both locations and a team of 10 Adjusters and 6 administrative staff.

Key Accounts

* Captured multiple high value worker`s compensation, auto and general liability accounts generating approximately $350K per year including:

* City of Scranton $105K

* PA Turnpike $85K

* Westmoreland County $75K

* Scranton School District $75K

* City of Wilkes-Barre $65K

JOHN F. JUDGE

PAGE 2 * **********@********.*** * 570-***-****

Career Note: Additional excellence experience as Home Office Supervisor, State Workers Insurance Fund. Worker`s Compensation Claims Supervisor, Inservco Insurance Services. Worker`s Compensation Claims Adjuster, American International Group, Inc. Details furnished upon request.

EDUCATION

Coursework ~ Business Management

York College, York PA

Coursework ~ Business Management

Lackawanna College, Scranton, PA

PROFESSIONAL MEMBERSHIPS

(Held for 20+ Years)

Self Insurance Association

Pennsylvania Claims Association

NE Pennsylvania Claims Association

Pennsylvania Housing & Redevelopment Insurance Association

* Requested 5x to be a Guest Speaker for insurance related topics at multiple conferences.

TECHNICAL SKILLS

Microsoft Office Suite

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