Engineer Project Manager

Sergik Ordukhanian

Email: **********@********.***

Address: ***** *. **** ***

City: GLENDALE

State: AZ

Zip: 85308

Country: USA

Phone: 602-***-****

Skill Level: Experienced

Salary Range: $60,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Proven ability in working in high-performing IT department and customer / technical support programs. Competent in originating resolving and preventing technical issues. Exhibit ability in bridging the gap between technical and non-technical personnel. Possess strategic perspective and long-term vision, combined with commendable implementation of initiatives. Excellent communication, interpersonal, and presentation skills; able to multi-task in fast-paced environments.

Strengths:

Proficient in formulating and implementing corporate policies and procedures

Encourage teamwork, problem resolution, and proper execution of job function

Demonstrated leadership ability with the capacity to align, group dynamics with system change

Exceptional analysis and planning abilities essential in achieving overall organizational objectives

Multilingual, fluent in English, Danish, Swedish, Norwegian, Farsi, Armenian, Hindi, and Urdu

AREAS OF EXPERTISE

Team Building Strong Analytical Abilities Excellent Work Ethic

Project Coordination / Management Employee Relations Strategic Planning

Problem Solving Customer Service Superior Interpersonal Skills

THE TECHNICAL SUMMARY

Hardware PCs, Micros POS System, IBM POS Systems, NCR POS Systems, Radiant POS Systems, Routers,

Software Microsoft Dynamic RMS, Micros POS, Radiant POS, Custom-Made POS, Symantec Ghost, Enterprise Antivirus, Microsoft Sysprep, RAID Solutions, VERITAS Backup Exec, TapeWare, ARCServ, FAXmaker for Exchange, RightFax, Microsoft Office 97/2000/2003/2007/2010 (Word, Excel, PowerPoint, Access, Project and Outlook), Microsoft Visio, Symantec PCAnywhere, Windows Terminal Server, Microsoft Exchange, Remote Administration

Operating Systems Windows workstations 7/XP/2000, NT, Windows NT server, Windows 2000 server

Network TCP/IP, NetBEUI, DNS, DHCP, NAT

CERTIFICATIONS

MCSE, Microsoft Certified Systems Engineer

MCP+I, Microsoft Certified Professional + Internet

Micros RES3000POS- 3700Application V4.0

EDUCATION

Postgraduate Work in Computer Science

Bachelor of Science in Electronics

RELATED EXPERIENCE

CIRCLEK TEMPE AZ FEB. 2009 TO NOV. 2012

IT AND EPOS QA ANALYST

Test and validate TDL POS/Back-Office system, Radiant/NCR POS/Back-Office and Site Server systems.(Based on Windows OS)

Creating scripts/Scenarios for testing operational issues.

Recreating production issues in a lab environment

Working with the development team to create hot fixes and service packs.

Obtaining Hardware/software certification from various credit networks such as Paymnetech, Shell and COP/Heartland

Testing SVCs such as GreenDot, telecom, prepaid gift/debit cards on different POS systems.

Remotely implement NexGen, Radiant EPC and POS upgrades to production sites.

ADVANTAGE TECHNOLOGY PHOENIX AZ 2010

LEAD DESKTOP ENGINEER (CONTRACTED TO SOCIAL SECURITY ADMINISTRATION)

Upgrading HP workstations at SSA nationwide offices. (Obtained "NACI" clearance, valid for 5 years )

Cleaning old data from replaced workstations and Wiping out HDDs based on" DOD" guidelines.

POSITIVE TECHNOLOGY SCOTTSDALE AZ 2010

RETAIL MANAGEMENT SYSTEM TECHNICIAN AND TRAINER

Installing and configuring Microsoft Dynamic RMS in various retail store chains

Trained store management and personnel in daily usage of the new software, such as, Purchase Orders, Inventory Transfer-Ins and count, POS function and reporting.

EL POLO LOCO IRVINE CA 2007-2009

RESTAURANT IT AND HELPDESK SUPERVISOR

Efficiently provided second level assistance for on-site and in-house consultants

Directed and managed the SLAs for contractors utilizing HEAT

Supervised reconstruction of store projects

Prepared user manuals to facilitate training to helpdesk and in-house contractors

Served as the primary contact for issues concerning credit card companies like VISA, Master, and American Express

SPARTAN COMPUTER SERVICES IRVINE, CA 2004-2007

SENIOR FIELD SUPERVISOR, POS TECHNICAL SPECIALIST

Coordinated with support technicians to develop and distribute knowledge of support services concerning best practices in providing technical support

Offered second and third level support of numerous IT issues reported by end users

Proactively involved in assessing performance of technical support activities and in determining problem areas and document resolutions

Efficiently resolved problems to enhance the quality of service; maintained SLA compliance to prevent future problems

Accomplished preventative maintenance of corporate and field IT systems that successfully improved stability and systems uptime as well as prevented future problems

Involved in planning and performing systems hardware and software improvements

Assisted with documenting, organizing, developing, and posting of technical support policies, processes, procedures, standards, and help sheets

Consistently ensure compliance with SLA

Accomplished specific projects as needed to assist the technical support team

TEKSYSTEMS LOS ANGELES, CA 2003-2004

SENIOR DESKTOP ENGINEER CONTRACTED TO FUJITSU AND ZURICH AMERICA

Established and developed new POS system including final software scripted configuration

Successfully migrated office workstations to the new location including reinstalling network

FIELD SERVICE ENGINEER CONTRACTED TO G-TECH

Resolved and installed California lottery wireless network and self-service terminals (SSTs), including satellite link, router, and switch configuration; mentored site personnel

NETWORX PALM SPRINGS, CA 2003

NETWORK ENGINEER

Efficiently configured systems and networks at client sites

Supervised TCP/IP network including network security and developed a consistent computing environment by fanning out a common desktop suite of applications

Identified information technology and asset management standards for the organization

Installed and performed troubleshooting of workstations, operating systems, and application software

COMPUTER GALLERY PALM DESERT, CA 2002 - 2003

SENIOR NETWORK ENGINEER / SYSTEM ADMINISTRATOR

Assumed full responsibility over the installation and maintenance of information technology solutions at client site, including managing main and branch office networks

Designed and implemented network and architecture solutions to meet specific business requirements

Utilized RIS in the deployment of software and operating systems throughout the enterprise

Efficiently performed network security risk audits and analysis, which include the creation of reports and recommendations to minimize exposure

Lead the creation, implementation, and testing of disaster recovery plans to use RAID solutions, ghost imaging, and backup procedures

DATAREX DENMARK 1999 - 2002

REGIONAL MANAGER / SYSTEM CONSULTANT

Functioned as Senior Technical Lead at TeleDenmark (TDK) tasked to administer planning, implementation, and assessment of network projects

Designed, installed and maintained Cisco PIX firewalls, WAN routing functions, VPN, and IP services

Conducted server audits and created system policies for usage, backups, and permissions

Supervised WAN infrastructure, including device inclusion, security and intrusion detection, and utilization monitoring and reporting; evaluated cost / price and proposed complex Internet / networking solutions, including security strategies

Effectively handled primary projects, including planning and implementation of the migration of domain controllers and servers in 48 branch offices from Linux to Windows 2000 as well as developing a balanced scorecard to align key IT business functions with the firm's core strategy

PROJECT CENTER EAST DENMARK 1995 -1999

NETWORK ADMINISTRATOR / PROJECT MANAGER

Accomplished and directed 400-user LAN including Backup Domain Controllers (BDCs) and IIS4 server for head office and twenty remote BDCs

Collaborated and assigned assignments to project team leaders and developers including specific training software, Microsoft Office courses, and A+ certification training

Offered network and Microsoft Office support for users at headquarters and six branch offices

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