Customer Service Manager
Resume:
Confidential User
Email: **********@********.***
Address: Address Withheld
City: Bolingbrook
State: IL
Zip: 60440
Country: USA
Phone: 630-***-****
Skill Level: Management
Salary Range: $60,000
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Corey L. Walker
Bolingbrook, Il
**********@********.***
I am a dedicated and hard working Store Manager and Corporate Trainer with a proven track record in increasing sales and decreasing Company loss through creative ideas and Marketing. I have over 18 years of Management experience that I believe is valuable in the retail business sector.
Experience
Store Manager-Aldi inc.-Cicero, Il - 2004-present
I am the Store Manager of the number 1 sales volume Aldi in our Division out of 66 and the second highest sales volume in the State of Illinois which totals more than 165 store. Through innovative thinking, our inventory numbers for our store is one of the lowest in the division and numbers below company actuals as it relates to controllable loss. I am a corporate trainer for new District Managers Trainees, Store Manager Trainees, Full and Part time Cashiers and Part time stockers for our Division. I am responsible for keeping store full with product to insure we do not have out of stocks, therefore increasing our mystery shop customer service score better than 96%, which put us number 3 overall in our Division in 2012.
Assistant Manager-Aldi inc.-Chicago, Il - 2003-2004
Assist Store Manager with sales increase and overall inventory procedures to increase profits. Responded to customer needs and desires to insure customer service follow through was at its best. Assisted Manager in Maintaining Store cleaning, ordering, stocking and Creative Merchandising day to day. Building customer relations was a vital part in the success of our store as it insured customer Loyalty. Following through on checking dates on product along with proper pricing with the correct price per ounce was vital in my roll as an Assistant as it kept City Fines down and Kept our store out of court for wrong signage.
Store Manager-Orland Park, Il - 2002-2003
As the Store Manager in Orland Park my responsibilities first where to over hall the Store conditions and to re-organize the entire Store. Make the Store Profitable again was the task given. By proper signage and re merchandising the Store, we where able to turn store sales around to the positive in a very short time. Some other responsibilities where to write weekly schedules, conduct inventories, balance P&L reports monthly, receiving and insure employee moral was at its highest level so that we where able to give the best customer service possible.
Education
Joliet Junior College-Joliet, Il - 2Yr Non Degree
Skills
Creative Merchandiser. Personal Development with staff. I am fluent as a on the job Trainer, self motivated, attentive to detail, a strategic thinker, very competitive and goal oriented. Excellent in customer service.
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