Customer Service Management

Richard Still

Email: **********@********.***

Address: ** ******* ****

City: Whitehall

State: MT

Zip: 59759

Country: USA

Phone: 406-***-****

Skill Level: Experienced

Salary Range: $120,000

Willing to Relocate

Primary Skills/Experience:

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Educational Background:

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Job History / Details:

SUPERVISOR OF LOGISTICS

Dedicated and well-accomplished professional with significant years of experience in logistics, networking, and management within highly established organizations. Leverage solid business acumen across complex environments. Excellent communicator and self-motivated individual with exceptional leadership skills, tenacious negotiating abilities, strong research and analysis, organization, and decision-making abilities. Proficient in English with working knowledge in Spanish and Thai.

- Solid history of utilizing out-of-the-box approaches, adapting to new business environments, and negotiating win-win agreements

- Recognized for the ability in incorporating innovative management techniques resulting to enhanced business practices as well as increased productivity and profits

- Adept at establishing and maintaining strong business relationships focusing on teamwork, service level, and cost containment

- Possess active Secret Clearance

- Well-versed with Word, Excel, PowerPoint, QuickBooks, Adobe, Photoshop

AREAS OF EXPERTISE

- Business and Customer Service Management

- Forecasting and Cost Benefit Analysis

- Contracting and Materials Management

- Technical Aptitude

- Purchasing and Inventory Management

- Operational Problem Solving

- Administrative Skills and Market Research

- Logistics Management

PROFESSIONAL EXPERIENCE

LOGISTICS/OPERATIONS LIAISON OFFICER

AXSEUM SOLUTIONS LLC/JBB, IRAQ/KAF, AFGHANISTAN

DEC 2009-JUL 2012

Interact with prime contractor and the client (US Army & Marines) on behalf of the US Government to maintain the intent and integrity of the ITN (Iraqi Transportation Network)/ATN (Afghan Transportation Network) Program. Development, implementation and maintenance of verifiable methods to track program metrics and provide weekly in-depth dashboard analysis reports to CENTCOM (Central Command). Identify, troubleshoot and refine processes of the ATN program to continually improve the level of service provided to the client as well as increase the efficiency of the prime contractor. Assist in further expansion methods of the ITN/ATN Program to include servicing the multi-national militaries which make up NATO and to identify possible new clients the ITN/ATN Program would benefit. Review and approval of all invoices associated with KAF LSA (Life Support Area) to ensure they were correct and within budgetary constraints.

* Responsible for research and implementation by the Prime Contractor of a viable ITV (In Transit Visibility) platform to provide tracking capabilities of haul assets and freight within both theaters of operation.

* Designed, created, and maintained comprehensive Excel Workbooks for the purpose of tracking the program metrics.

* Designed, created, and assisted with maintenance of Excel Workbooks for the 7th Sustainment Brigade SPO (Support Operations Officer) in order to provide continuity with the tracking and reporting processes from RC-W (Regional Command-West) and RC-SW (Regional Command South-West).

SENIOR LOGISTICS COORDINATOR

KBR / HQ CONTAINER MANAGEMENT - SITE A1 / JBB, IRAQ

JUN 2008-Dec 2009

Embedded with the U S Army 840th DDSB (Deployment & Distribution Supply Battalion) as a Sr. Logistics Coordinator/Liaison, augmenting a wide range of missions. Daily reporting and data entry of ISO containers (International Standards Organization) arriving and departing the port of Umm Qsar, Iraq. Effectively train and assist new and existing military and multi-national staff on proper IBS CMM (Integrated Booking System Container Management Module) usage and inspection guidelines for CSC (Conventions for Safe Containers). Support military and KBR staff in other container related issues. Reconcile ISO container data within the IBS CMM military database for over 90,000 containers within theater. Traveling extensively throughout Iraq performing 100% inventory of all ISO containers on all bases in theater.

- Obtained numerous certificates through completion of online courses offered by KBR University; obtained certification from the DoD on Information Assurance Awareness and certification in using RFID-ITV system (Radio Frequency Identification-In-Transit Visibility) in compiling and tracking freight in Middle East Theater

- Participated in online AMMO43 course at Oklahoma State University, obtaining certification in CSC Inspection Procedures and achieving Certified CSC Inspector status

- Designed and created PowerPoint presentation program implemented in hands on instruction and mentorship of military personnel for CSC inspection

- Established Military Sitrep to compile and incorporate gathered data during inventory missions at camps throughout theater; instituted Duplicate Finder tool to reduce number of duplication errors; and promoted effective use of time in updating data in the IBS CMM

LOGISTICS COORDINATOR

KBR/SITE LOGISTICS - SITE B-1 AL ASAD, IRAQ

JUN 2007-JUN 2008

Provided assistance to CME in performing inventory control, movement, tracking, and placement of over 850 ISO containers to ensure compliance with the LOI (Letter of Instruction), MNF-I FRAGO 07-117, and MNF-I FRAGO 225 regulations and maintenance of all related records and reports with regard to ISO containers. Determined and prioritized freight as well as procured assets to haul freight to outlying sites; facilitated freight movement from SSA yard and JDC yard to the warehouse. Documentation, verification, and tracking of all inbound and outbound freight. Assisted trades and other various departments within KBR in coordinating delivery of assigned material from the warehouse and all material handling equipment needed to perform the mission. Supervised and verified documentation and movement of all loads of scrap metal generated by trades and other departments to the DRMO (Defense Reutilization & Marketing Office). Delegated missions and managed the use of nine multi-national contract trucks in support of freight movement, trades, DRMO, and other missions on base.

- Earned Logistics Coordinator Certification and Container Management Certification

- Instituted and improved trades support mission through creation of LMR (Logistics Movement Request) form. This process allowed for accurate accountability on average of 40 accountable missions supported weekly

- Designed and implemented Logistics Movement Log Rollup Spreadsheet for tracking all missions performed, average time to perform mission, all details of freight moved, number of assets to perform mission. This development was a reliable means for accounting, tracking, and researching over 450 missions performed each month.

- Generated and expanded DOP that coordinated movement of all DRMO missions in order to reorganize and standardize the process in delivering / moving materials to DRMO yard

HEAVY TRUCK DRIVER

KBR/FUEL DELIVERY - SITE 3 KAF APR 2006-JUN 2007

Efficiently and safely fueled and de-fueled fixed and rotary wing military and civilian aircraft utilizing in-depth math skill and knowledge of SOP for Fuel Handling. Ensured maintenance of operable fuel levels in generators located throughout the base while securing electrical power consistency. Conducted recirculation and Aqua Glow Test to identify moisture content in the fuel mixture every 24 hours in compliance with all flight line dedicated fuel trucks.

- Obtained Cold Fueling of Aircraft Certification

OTR HEAVY TRUCK DRIVER

WATKINS & SHEPARD - MISSOULA, MT AUG 2002-APR 2006

Acquired in-depth knowledge of driving various kinds of vehicles and obtained top honors after graduating at Sage Truck Driving School at Missoula, Montana. Managed and directed load planning, weight distribution, and route planning in compliance with all DOT and FSA rules and regulations. Utilized time management, fuel management, and vehicle maintenance expertise to get varied loads of freight to and from shippers and receivers in safe, legal, and timely manner.

- Accumulated under 400,000 safe miles without any violations, loss of loads, or accidents

- Conferred with two-year safe driving award and multiple safety bonuses

BUSINESS OWNER

ORION TRADITIONAL ARCHERY - WHITEHALL, MT MAR 1992-JAN 2000

Functioned as Marketing Manager responsible for developing business marketing strategies to maintain and expand customer base. Directed manufacturing process of arrows and strings and coordinated shipment of orders to customers through UPS, USPS, and Common Carrier as Production and Shipping Supervisor. Maintained superior customer service through effective communication and strong business ethics. Organized inventory control, procurement of supplies, research and development, and business relations with suppliers and manufacturers. Created online catalog and web site to drive profitability and revenue growth. Directed staff of three part-time employees to develop production and manage increasing number of orders.

- Gained 80% of total sales volume monthly through developing web site and online catalog, which consisted of more than 100 pages displaying shopping cart system, credit card processing, product photos and descriptions, interactive classifieds section, chat room, bulletin board, and customer photo pages

- Constructed a new 1000-sq. ft. showroom and production facility in 1999

EDUCATION

RELEVANT COURSEWORK IN LANDSCAPE ARCHITECTURE AND HORTICULTURE

Richland Junior College, Dallas, TX

TRAINING AND CERTIFICATION

IBS CMM Training Certification CDL Certification with Hazmat, Tanker, and Doubles Endorsements Cold Fuel Certification Becoming a Manager Training Series Communicating as a Leader Project Management for Non-Project Managers Simulation Conquering Conflict through Communication Trafficking in Persons LG-2008 Ethics Training Tier 2

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