Manager Customer Service

Jason Cooper

Email: **********@********.***

Address: ******.******@*****.***

City: Burbank

State: CA

Zip: 91501

Country: USA

Phone: 614-***-****

Skill Level: Management

Salary Range: $70,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Jason J. Cooper

E-Mail: **********@********.***

Phone: 614-***-****

Senior Operations Manager

Accomplished Business Leader with more than nine years experience driving growth, productivity, and profitability within multinational organizations. Versatile professional with a solid focus on improving employee morale, product quality, and organizational processes.

Areas of Expertise

Project Management Distribution Needs Assessment Inventory Management Workflow Optimization Process Improvement Strategic Planning Team Leadership & Development Staff Assessments Logistics

Professional Experience

Target Corporation Phoenix, AZ 2007 to Present.

Executive Operations Manager

Lead a team of 30 inventory managers in driving sales and profitability through quality and efficiency behaviors.

Drove team to a budgetary savings of $5 Million through developing process enhancements and performance management

Received 85% employee engagement approval rating with 90% annual retention (improvement of 13% from 2011)

Led team to 30% reduction in injuries through safety behavior education and increased team accountability measures

Abercrombie & Fitch New Albany, OH 2006 to 2007

Internet Fulfillment Manager

Led, organized and distributed daily agendas for 90+ associates to ensure corporate service standards and improve quality control.

Received quarterly excellence award for outstanding performance due to implementing new gift-card fulfillment process.

Coached and developed 4 hourly team members to promotion into management roles helping our 88% retention (improvement of 34% from previous year)

Strategized, coordinated and executed opening of 500,000 square foot Internet fulfillment center for Hollister and Abercrombie Kids brands increasing efficiency by 120%

FedEx Corporation San Francisco, CA 2003 to 2005

Logistics Manager

Hired, trained and led team of 30-45 sortation specialists and 27 independent delivery contractors in

execution of the Fed Ex customer service mission.

Planned daily logistic routes for independent vendors based on data analysis knowledge of coverage area

Directed both sortation specialist and independent contractors through sort process resulting in cutting daily sort time by 40%

Contributed to standing as FedEx Ground Pacific Northwest Terminal of the Year in 2004.

Education

Master of Science in Business Administration Ohio University Pickerington, OH (pending graduation:2013)

Bachelors of Science in Architecture and Allied Arts University of Oregon Eugene, OR

Memberships

Los Angeles Transportation Club

Organizational Development Association

University of Oregon Alumni Association

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