Customer Service Administrative Assistant

Charlene Hughes

Email: **********@********.***

Address: **** ***** *** **

City: Norman

State: OK

Zip: 73026

Country: USA

Phone: 405-***-****

Skill Level: Management

Salary Range: $60,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

B. Charlene Hughes

1300 180th Ave N.E.

Norman, OK 73026

Cell Phone: 405-***-**** E-mail: ********.******@***.**.***

Summary

Seeking a challenging position in an organization that can utilize my experience and business process understanding to contribute to the success of the organization. As a Former Small Business Owner, Administrative Program Officer, and 15 years in the banking industry, I have a solid understanding of the importance of business administration, and building effective, productive working relationships with co-workers and customers. Business processes successfully developed included but are not limited to: Program and Project plans, schedules, budgets, and financial reporting, policy and procedures. Extensive experience with most major computer based business tools include Microsoft Word, Excel, Access, Outlook, PowerPoint, Adobe, Photoshop and Desktop Publishing.

Work History

Central Oklahoma Juvenile Center

August 2010 thru Present

Administrative Programs Officer

Plans, organizes and/or directs the Accreditation and Licensing requirements for the Central Oklahoma Juvenile Center.

Responsible for all accounting, payroll and budget requirements for Accreditation department as well as recommendations for new office procedures to Administrator for improving efficiency and compliance with standards and requirements.

Provides supervision or direction to assigned staff in planning, promoting, and implementing programs in accordance with agency policies and goals.

Prepares administrative, statistical and/or fiscal documents pertaining to departmental activity.

Interprets and advises agency personnel and the general public on departmental rules, regulations and laws governing the operation of the agency, division and department program.

Oversees requisitions for supplies, materials and equipment; schedules repairs and maintenance of office space and equipment.

Advises on future resource requirements, priorities for programs and activities; estimates timetables for accomplishing assigned activities; develops policies, rules, and regulations consistent with state and federal laws pertaining to the administration of programs.

Plans, develops and conducts training, seminars, and meetings as required; represents the agency at meetings, seminars, and conferences.

Drafts policies and procedures, and develops Accreditation contract or proposals.

Reviews proposed legislation and recommends changes; may act as legislative liaison.

Reference upon request.

Oklahoma Tax Commission

June 2007 to August 2010

Taxpayer Assistance/Problem Resolution

Providing professional and technical services and assistance to taxpayers

Resolve questions and problems concerning state tax laws or agency policies and procedures and assist taxpayers with compliance issues

Analyze information presented to determine the nature of a problem

Provide assistance in interpreting and applying tax laws, policies, and procedures,

Advise customers on matters related to the agencys business operations

Perform audits and adjustments to verify complete tax returns and liabilities

Prepare correspondence, reports, and other material, and maintain various records and filing systems, including computer records, as required.

Supervisor's Name: Lu White 405-***-****

James L. Hughes, Jr.

Attorney at Law

April 2002 to April 2007

Administrative Assistant

Receptionist and Secretarial duties

Front office client management

Prepared legal documents

Maintained docket schedule

Supervisor's Name: James. L. Hughes, Jr. 405-***-****

Oklahoma County Criminal Defense Lawyers Association Secretary

Duties included: Notify members of meetings; Agendas; Maintain Access Membership Database; Send Members Annual Dues Notices; Prepare Membership Certificates; Prepare

Bank Deposits

Supervisor's Name: James. L. Hughes, Jr. 405-***-****

Travel by Charlene/Funseekers Travel

Oklahoma City, OK

September 1999 - Present

Outside Agent

All phases of a small business operation:

Responsible for all accounting, payroll and budget requirements; creates new office procedures for improving efficiency and compliance with requirements.

Oversees requisitions for supplies, materials and equipment; schedules repairs and maintenance of building, office space and equipment.

Timely files completed personnel, budget, and other reports required by state law, regulation, or policy.

Maintains personnel and other business records; makes needed organizational changes.

Human Resources and Payroll responsibilities to include the hiring of personnel

Responsible for all Marketing, advertising and Public Relations

Facilitates all Contract negotiations

Conducts client Sales

Special Event Planner and Coordinator

UroHealth International

Augusta, GA

August 1995 - April 1997

Executive Administrative Assistant to V. P.

Executive Assistant

Budget Analysis, Sales Projections and Sales

Commissions Reports with foreign currency conversions

Equipment and Inventory Control

Transcribe and Prepare Correspondence

International Distributors Sales Assistance

Coordinate Meetings and Schedules

Contract Development

Domestic and International Travel Reservations

Special Project as Conference Planner and Coordinator

Planning and Coordination of International Distributor Conferences

Coordinate Registrations and Travel Arrangements

Technical Writer

Create and duplicate all Conference Materials

Gifts and Awards for Presentation Dinner

Arrangement of Meeting Facilities, presentation equipment and Special Events

Customer Service Representative

Telephone Customer Service

Customer Sales

Supervisor's Name: George P. Roese, III

Allied Bancshares/Citizens Bank Trust

Evans, GA

April 1990 - November 1994

Loan Operations Manager

All Loan Operation and Compliance Functions

General Ledger Account Reconciliation

Supervision and Training of Loan Operations Personnel

Customer Assistance with Account Research and Resolution to Problems

Assist Customers with Loan Applications

Prepare All Loan Documents

Date Entry of All New Loans

Insure Documentation Compliance

Supervisor's Name: Marc Wilson

Education

Blanchard High School

Blanchard, Oklahoma

Graduated Fifth in Class

USAO

Chickasha, Oklahoma

General Studies

Bryan Institute

Tulsa, Oklahoma

Computer Training: Word Processing, Database, and Spreadsheets, COBOL Programming

Phillips Jr. College Augusta, Georgia

Psychology, COBOL Programming

American Institute of Banking

Valley State Bank Belle Plaine, Ks

Principles of Banking

Citizens Bank Trust Evans, Georgia

Principles of Accounting, Branch Banking, Human Resources, and Customer

Relations

State of Oklahoma HRDS Courses

Effective Communication in Management

Delegation and Control

Dealing with Difficult People

Developing Creative Problem Solving Skills

Emotional Intelligence

Legislative Process

Progressive Discipline

Tools and Proceses for Problem Solving and Continuous Improvement

Leadership: Keys to Effectiveness

Project Management

Challenges of Supervision

Additional Interests

Food Bank - Organized annual agency wide food drive at the Oklahoma Tax Commission

Little Axe Chamber of Commerce

Former Treasurer

Martinez-Evans Dancers Guild

Organized and Served as President of the Parent Club for the Storm and Company Dance Team of the Martinez-Evans Dance Studio

Member of the Storm and Company Adult Dance Team

Planned and Organized Fund Raising Events

Tanglewood - Springfield Neighborhood Association

Organized and Served as Secretary of the Neighborhood Association in the my Community

Planned and Organized Fund Raising Events

Coordinated Renovation of Neighborhood Park

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