Laura DeMartini

Email: abqs70@r.postjobfree.com

Address: **** ***** ** *** **

City: Santa Rosa

State: CA

Zip: 95403

Country: USA

Phone: 707-***-****

Skill Level: Experienced

Salary Range: $30,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

1142 Terry Lane #18 Santa Rosa, CA 95403

Phone: 707-***-****

Cell: 707-***-****

E-Mail: abqs70@r.postjobfree.com

Phone 707-***-****

ell: 707-***-****

E-Mail

abqs70@r.postjobfree.com

Laura DeMartini

Professional Profile

Experience

Experience

Ability to communicate with a diverse range of people.

Able to handle multiple assignments under extreme pressure. Hard working, organized, on time, self-starter.

Dedicated with a positive attitude.

Proven ability to learn new skills quickly and accurately

01/2006 11/2011 SONOMA GRAPHIC PRODUCTS Santa Rosa, Ca

Accounts Receivable/Customer Service

Process phone, mail and fax orders - domestic wholesale Assist customers with product queries

Troubleshoot product complaints & customer issues Invoice orders

Prepare checks/credit card for bank deposit Outbound calls to collect monies due

10/2004 -01/2006 LIFE ENHANCEMENT PRODUCTS Petaluma, Ca

Customer Service Representative

Process phone, mail and fax orders - domestic retail & wholesale Assist customers with product queries

Process international orders retail & wholesale

Prepare int'l documents for Embassy and Foreign Ministries Assist in shipping

Mail catalog and magazine inquiries

Experience

11/2003 10/2004 WALTER ZEBROWSKI ASSOC. Novato, Ca

Customer Service Representative/Receptionist

Quote prices to distributors on products represented. Process orders.

Troubleshoot product complaints & customer issues. Answer phones - file - basic office upkeep.

3/1989 -10/2003 PERSONAL STAMP EXCHANGE Santa Rosa, Ca

Customer Service Manager

Supervised a staff of 11 Customer Service Representatives.

Ensured customer satisfaction by developing and implementing operations and procedures.

Assisted 50 outside sales representatives with everything from

commissions to new sales leads.

Assisted Accounts Receivable Department. Assisted Human Resource Department.

Responsible for all phases of order entry and invoicing. Inventory Control.

Liaison between data entry and all other departments, (Sales, Shipping, Production, and Office Services.)

Applications

MAS90, MAS200, MAS500, ACT2000, AutoQuotes, Word, Excel, Kronos Timekeeper, Groupwise, Mail Order Manager, Beyond, Dentrix.

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