Customer Service Representative
Resume:
Laura DeMartini
Email: **********@********.***
Address: **** ***** ** *** **
City: Santa Rosa
State: CA
Zip: 95403
Country: USA
Phone: 707-***-****
Skill Level: Experienced
Salary Range: $30,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
1142 Terry Lane #18 Santa Rosa, CA 95403
Phone: 707-***-****
Cell: 707-***-****
E-Mail: **********@********.***
Phone 707-***-****
ell: 707-***-****
**********@********.***
Laura DeMartini
Professional Profile
Experience
Experience
Ability to communicate with a diverse range of people.
Able to handle multiple assignments under extreme pressure. Hard working, organized, on time, self-starter.
Dedicated with a positive attitude.
Proven ability to learn new skills quickly and accurately
01/2006 11/2011 SONOMA GRAPHIC PRODUCTS Santa Rosa, Ca
Accounts Receivable/Customer Service
Process phone, mail and fax orders - domestic wholesale Assist customers with product queries
Troubleshoot product complaints & customer issues Invoice orders
Prepare checks/credit card for bank deposit Outbound calls to collect monies due
10/2004 -01/2006 LIFE ENHANCEMENT PRODUCTS Petaluma, Ca
Customer Service Representative
Process phone, mail and fax orders - domestic retail & wholesale Assist customers with product queries
Process international orders retail & wholesale
Prepare int'l documents for Embassy and Foreign Ministries Assist in shipping
Mail catalog and magazine inquiries
Experience
11/2003 10/2004 WALTER ZEBROWSKI ASSOC. Novato, Ca
Customer Service Representative/Receptionist
Quote prices to distributors on products represented. Process orders.
Troubleshoot product complaints & customer issues. Answer phones - file - basic office upkeep.
3/1989 -10/2003 PERSONAL STAMP EXCHANGE Santa Rosa, Ca
Customer Service Manager
Supervised a staff of 11 Customer Service Representatives.
Ensured customer satisfaction by developing and implementing operations and procedures.
Assisted 50 outside sales representatives with everything from
commissions to new sales leads.
Assisted Accounts Receivable Department. Assisted Human Resource Department.
Responsible for all phases of order entry and invoicing. Inventory Control.
Liaison between data entry and all other departments, (Sales, Shipping, Production, and Office Services.)
Applications
MAS90, MAS200, MAS500, ACT2000, AutoQuotes, Word, Excel, Kronos Timekeeper, Groupwise, Mail Order Manager, Beyond, Dentrix.
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