Manager Customer Service

leon quenan

Email: **********@********.***

Address: **** ******** ***

City: sarasota

State: FL

Zip: 34243

Country: USA

Phone: 727-***-****

Skill Level: Experienced

Salary Range: $50,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Leon Quenan

3491 Parkridge Cir

Sarasota, Fl 34243

Cellular 727-***-****

E-mail **********@********.***

Certifications CDL Class A with endorsements T X

Experience

09/06 to present Sysco Food Services Palmetto,Fl

Delivery Associate

* Deliver and unload products in a timely and safe manner along an assigned route

* Continuously lift cases on a daily basis

* Provide outstanding customer service

* Collect and process payments from customers in cash or check form

* Adhere to and obey all DOT rules

03/06 to 09/06 FedEx Freight Tampa, Fl

City Driver

* Deliver and pick up freight efficiently and productively

* Inspect loads for proper securement and placard trailer for hazmat

* Check freight received/delivered against freight bills for accuracy

* Provide outstanding customer service

* Unload and load trailers using a pallet jack or fork lift

03/04 to 03/06 Coca Cola Enterprises St. Petersburg, Fl

Delivery Driver/Merchandiser

* Deliver coke products in a timely and safe manner in a tractor and trailer

* Stock and rotate coke products in stores along an assigned route

* Continuously lift cases of coke products on a daily basis

* Provide outstanding customer service

* Collect payment from customers for their order in cash or check form

* Train new employees

08/03 to 01/04 Hyatt Regency Boston Boston, MA

Front Office Manager

* Coordinate, train, and recruit staff of a 500 room hotel in Boston

* Establish procedures and policies for the front desk

* Motivate and reinforce training to the front office staff

* Responsible for the management of 11 front desk employees

* Responsible for the management of 7 PBX operators

* Accountable for the overall functioning of the Front Desk

* Participate in yield meetings for the hotel

* Schedule and maintain the staff level according to the hotel occupancy

* Work closely with Reservation Manager, Sales Department and Director

of Housekeeping to ensure guest expectations are met upon arrival and

during their stay

* Perform monthly bank audits for the font desk and maintain a $5,000 cash drawer

* Contributed to the development for a new property management system for the front desk-Opera

01/02 to 08/03 Hyatt Regency Philadelphia Philadelphia, PA

Front Office Manager/Director of Guest Services

* Coordinate, train, and recruit staff of a 346 room hotel in Philadelphia

* Establish procedures and policies for the departments

* Motivate and reinforce training to the front office staff

* Responsible for the management of 15 line employees including Front Desk, Bell-Stand, Assistant Manager, and Supervisor

* Accountable for the overall functioning of Front desk and Guest Services

* Work closely with Reservation Manager, Sales Department and Director of Housekeeping to ensure guest expectations are met upon arrival and during their stay

* Schedule and maintain the staff level according to the hotel occupancy

* Monitor and maintain room adjustments to a minimum

* Coach and counsel employees to ensure internal satisfaction and guest satisfaction

* Member of the conversion team of the 500 room Swissotel to the Hyatt Regency Boston Financial Center -June, 2003

11/00 to 01/02 Executive Housekeeper Philadelphia, PA

* Coordinate, train, recruit staff at the pre-opening and opening of a 346 room new Hyatt Hotel in Philadelphia

* Oversee the daily operation of the housekeeping department

* Prepare weekly staff schedules for a staff of 45 and forecast payroll

* Control and manage an average monthly budget of $10,000 for all housekeeping supplies and maintain inventory control procedures

* Evaluate and recommend new products: negotiate prices with outside vendors and maintain national purchasing contract specifications

* Inspect and ensure all rooms are cleaned to Hyatt standards

07/00 to 11/00 Hyatt Regency O`Hare Rosemont, IL

Hotel Assistant Manager

* Work closely with all departments of this 1,099 room hotel to ensure all guest needs are met

* Assisted the General Manager with solving escalated complaints

* Designed a comment card tracking survey to illustrate which departments needed to improve guest satisfaction with the hotel, the staff, and services

* Corresponded with guests in response to their letters and E-Mails

02/00 to 07/00 Assistant Transportation Manager

* Recruit and train valet staff, shuttle drivers, and bell staff

* Coordinate weekly schedules for a staff of 30 and performance reviews

* Work closely with meeting planners to schedule shuttle trips for dinner and outings for their groups

* Maintain a fleet of 12 shuttle buses and 4 hotel cars

* Responsible for gas consumption reports, maintenance reports, and monthly shuttle trip reports

* Member of the opening team of the Park Hyatt Chicago-June,2000

08/98 to 02/00 Hyatt Regency Kansas City Kansas City, MO

Assistant Front Office Manager

* Responsible for the management of a staff of 12 front desk agents, 7 bell persons, and 3 doormen for a 731 room hotel

* Accountable for weekly schedules for all departments, training, and personal performance reviews

* Ensure room rate adjustments are kept to a minimum while also maintaining guest satisfaction

* Received and resolved guest complaints, special requests, and credit problems

06/97 to 08/98 Hyatt Sarasota Sarasota, FL

Assistant Housekeeping Manager

* Manage 35 employees of a 297 room hotel on Sarasota Bay

* Oversee daily operations of the Laundry Department

* Ensure standards of guest rooms with room inspections

* Prepare monthly housekeeping inventory

* Assist in labor forecasting and scheduling

* Responsible for the purchasing of all housekeeping supplies

1/97 to 06/97 Werner Enterprises Omaha, NE

Over the Road Driver

* Responsible for the on time safe delivery of merchandise

* Keep accurate daily logs and follow DOT regulations

* Maintain an 18 wheel truck and trailer

* Responsible for route planning

5/96 to 12/96 Hyatt Sarasota Sarasota, FL

Front Desk Agent/Supervisor

* Process daily guest check in/out

* Dealt with cash/credit card transactions for 297 rooms

* Supervise front desk operations for a staff of 10

* Responsible for constant training of personnel

Computer Skills Microsoft Windows 2000, Excel 2000, Encore PMS, Fidelio, Opera

Education Southside High School, Elmira, NY - Regents Diploma 1985

Awards Manager of the First Quarter 2001, Manager of the Year 2001- Philadelphia, PA

References References will be furnished upon request

Driver License Florida CDL class A with Doubles/Triples,Hazmat,and Tanker endorsements

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