Telecom Analyst - Avaya Voip / Nortel
Resume:
Mujibullah Shah
*********@*****.***
Profile
• An energetic telecom / Networking Professional with decades of experience in the field of Telecom
Networking, started career as Telecom Engineer then successfully upgraded skills in technical
operations and project management.
• Extensive experience in commissioning, development & operations of wide variety of telecom
products like Central office switches, VoIP, PBXs, Call / Contact Center Design & Implementation,
Industrial Servers, Routers & other Networking Products.
• Certified Member of OACETT – Ontario Association of Certified Engineers, Technologists &
Technicians
• Obtained Certifications from Nortel Networks (USA) in VoIP, Communication Server CS-1000 and
Business Communication Manager BCM.
• Presently working with Royal Saudi Air force as Telecom / Networking Consultant, responsible for
base wide telecommunications planning, Design & operations.
• To stay at the forefront of telecommunications is my objective and play an active role in promotion
of professional project management in corporate sector.
WORK EXPERIENCE
Royal Saudi Air Force – Dhahran Jul 08 – Jan 13
Telecom / Network Engineer
• Manage day to day Technical issues related to Telecom Equipment, Contact Center, Servers, and
other networking products.
• Maintain a wide range of products from Avaya / Nortel IP PBXs, Cisco & Genband Switches,
Genesys, Motorola BSR Routers, Tellabs products and Dell Industrial Servers.
• Design & Planning Telecom Projects like Switches Upgrades, Call Center Enhancement and
Implementation of VoIP.
• Developed career path and Technical Documentations to train officers & Technician to their next
skill level.
ISYS Canada Inc. Toronto, ON. Canada Sep 04 – July 08
Technology Alliance Networks. Mississauga, ON. Canada Jan 04 – Sep 04
• Worked with Nortel Networks elite partners in Toronto Area, responsible for second line support to
field staff.
• Responsible for programming/customizing, maintenance of Nortel Networks Product like Nortel /
Avaya Communication Servers, Call Pilot, Business Communication Manager 50 / 400 and Nortel
Contact Centers.
• Assisted clients in Design & Implementation with products integration like Cisco, Genband Centex,
Genesys Contact Solution, Fiber Optics Links, PRI – ISDN Telco connectivity with Nortel IP PBX
platform and Commination Servers.
Baud Telecom Company Ltd. Riyadh, KSA May 96 – Dec 03
Applications Engineer
• Programming, customizing development & operation of DMS/SL-100, Meridian 1, Norstar, BCM
switch at Royal Saudi Airforce HQ.
• Riyadh and King AbdulAziz Air Base, Dhahran Saudi Arabia. Involved in formal Class Room and
On-the-Job Training program for the Officers, Engineers and Technicians of Saudi Air force under
the guidance of US Air Force.
Apollo Telecom (Pvt) Ltd. Islamabad, Pakistan Aug 94 - May 96
Telecom Engineer – Asst. Manager (Voice)
• Development & Maintenance of all NORTEL products (Meridian-1 / SL - 1 Options plus Modern
Applications like Voice Mail, ACD, IVR, PRI ISDN, Billing system, etc).
• Manage Remote Operation and Maintenance center (O&M) and Provide Centralize Technical
support to all regional offices throughout the country.
• Designated by Nortel Asia (Singapore) as Prime Contact Engineer for Pakistan to coordinate all
Technical issues.
PROFESSIONAL TRAINING
I am proud and thankful to all organizations, they offered me best and extensive training programs required
to accomplish my job, to improve my in depth knowledge and provided confidence. Pakistan, UK, Singapore,
Holland, Saudi Arabia, Canada and USA are among those countries, from where I got trainings and earned
certifications in the field of Telecommunications.
Following are the training centers, year, product and digest of my training record with Nortel Course
numbers.
NORTEL Training Centre, Maidenhead England. (2000)
Meridian 1
Networking installation & maintenance. (25601) Networking Dial Plans. (25607)
DASS / DPNSS installation & maintenance. (25616) Networking Features. (25612)
NORTEL Training Centre, Hoffdorp - Holland. (2000)
DMS – 100 (Central office exchange)
CCS7 Translations, Operations and Maintenance. (05477)
NORTEL Training Centre, Manchester UK. (2000)
PDMX-E Operations and maintenance. (65132)
NORTEL Training Centre, Maidenhead England. (1997)
DMS - 100 (Central office exchange)
Technical Overview. (5415) Operational Measurements. (5331)
Universal Translations. (5320) Digital Centrex Translations. (5314)
Maintenance 1& 2. (5444 - 5445) Digital Centrex Features & Service Order. (5625)
CCS7 Overview. (5462) CCS7 Translations, Ops and Maintenance. (5477)
NORTEL Training Centre, Southgate London. (1997)
SDH equipment.
TN - 1X Operations & Maintenance. (7005) TN - MS EC - 1X Operators. (7011)
Northern Telecom Technical Training Centre, Maidenhead England. (1994)
Meridian 1 Technician course. (2111)
Northern Telecom Training Centre, Singapore. (1995)
Meridian 1
X11 Rls 21, Global SPC Software Option 11E - 51C/ 61C/ 81C installation & maintenance
Apollo Telecom Training Centre, Islamabad Pakistan. (1996)
Meridian 1 Core system. Meridian 1 Option -51/61-C installation.
Baud Telecom Training Centre. Riyadh, Saudi Arabia. (2000)
2
Communications Master Billing System. PASSPORT Data Switch 4400 series.
PROJECT
PCM Analyzing survey/study of different Transit Exchanges of ITR & NTRC (Pakistan Telecommunications
Corporation) organized by J.S TELECOM S.A. FRANCE.
EDUCATION
Post Graduate Diploma in Electronics.
Pakistan Council of Scientific & Industrial Research. (PCSIR) Karachi, 1990-91
CERTIFICATIONS
Certified Member of Ontario Association of Certified Engineers, Technologists & Technicians
Voice Over Internet Protocols VoIP
Nortel Networks Communication Server CS-1000
Nortel Networks Business Communication Manager BCM
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