Toni Ezzell

Email: abqs0j@r.postjobfree.com

Address: ** *. **** ******

City: Corfu

State: NY

Zip: 14036

Country: USA

Phone: 585-***-****

Skill Level: Director

Salary Range: $40,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

TONI EZZELL

21 E. Main Street, Corfu, New York 14036 Mobile: 585-***-**** E-Mail: abqs0j@r.postjobfree.com

SUMMARY of QUALIFICATIONS

Accomplished diverse and tangible results oriented management as an Executive Level Administrative Assistant, and Executive Level Secretary for over six years. Focused areas of experience include entertainment services, and a wide variety of academia environments while maintaining the highest levels of professionalism, commitment, values and work ethics.

Areas of expertise include:

Microsoft Programs Budget Management Staff Leadership

Crisis Response Management Information Management Employee Relations

Training and Development Strategic and Tactical Planning Problem Resolution

PROFESSIONAL EXPERIENCE

Darien Lake Theme and Water Park Resort, Darien Center, New York April 2007 present

Administrative Assistant to the Vice President, General Manager

Responsible for the daily planning and execution of all duties to support the Vice President, General Manager of a major Theme Park Resort and Performing Arts Center . Responsibilities include:

Secretary to the General Manager. Update and maintain Daily/Weekly Attendance and Weather Analysis reports. Assist with correspondence and complaints. Maintenance of the Organizational chart and Telephone Directory. Travel arrangements for the General Manager and all team members. Coordinate Lodge reservations for corporate visitors. Assist switchboard operators on a daily basis (15,000 calls annually). Responsible for Inclement Weather closing plan. Handle all facets of the mailroom. Generate monthly postage report. Other duties as assigned.

Assist Promotions Manager with Season Pass sales and weekly promotions. Responsible for the intake and processing of season pass orders, (4,500 annually) from October to August. Troubleshoot problem areas.

Switchboard Supervisor. The switchboard serves as the hub of the theme park, accommodations and Performing Arts Center taking 50,000 calls annually. Responsible for training three operators in customer service, telephone etiquette, use of the Information reference binder, season pass sales, the importance of integrity and credit card identity theft and what to watch out for when taking season pass orders. The switchboard operators are required to retain an immense amount of information to perform their job effectively and then relay that information to the public on a daily basis.

Developed and created a switchboard log which is used to assess demand on the switchboard and also serves as a cost saving tool when budgeting and scheduling the switchboard operators. Fiscal savings in 2009 totaled $12,500.

Monitor all requests made on the Darien Lake Website Information Line. Fulfill all donation requests.

Record voicemail on the Auto-Attendant for the Theme Park, Accommodations on Hold and concert schedule.

Developed and created the neighbors database annually rewarding all families living within a one mile perimeter of the theme park with free or discounted passes.

Assist the Marketing department with trade media/sales mass mailings, ticket fulfillments and complaints.

Developed and created a traffic database which is used to alert local and state police, emergency personnel, and the New York State Thruway in traffic management issues during high volume events. All government officials in the Towns of Corfu and Darien are also notified. Assist Public Relations Supervisor with the annual traffic luncheon.

Coordinate yearly updates with Duplicating Consultants. Maintenance agreement for twelve high volume copiers throughout the theme park resort. In 2009 all copiers were networked to all area computers as a way of taking pressure off individual printers and the high cost of toner cartridges.

Order all office supplies, stationery, birthday cards and business cards for all eight departments within the theme park.

LiveNation, Darien Lake Performing Arts Center, Darien Center, New York June 2010-September 2010

Usher

Seasonal Position. Assisted concert attendees to their seats, scanned tickets, guest relations, and ticket sales.

Genesee Region Independent Living Center, Batavia, New York July 2006-April 2007

Administrative Assistant, Bookkeeper

Provided assistance to the Executive Director with preparation of all required daily, monthly, and quarterly reports. Forecasted and managed annual budgets. Other responsibilities included:

Prepared general correspondence, reports and budgets. Prepared paperwork and reports for yearly audit.

Maintained Centers mailing and membership lists.

Maintained Centers inventory and responsible for purchasing systems. Maintained General Ledger of accounts. Completed preparation of vouchers. Completed accounts payable, prepared payroll and maintained payroll file.

Prepared and provided all bank deposits, government tax forms and financial statements as needed.

Roberts Wesleyan College, Rochester, New York

Division of Teacher Education

Assistant to the Director of the Teachers for Tomorrow Program October 2003-January 2006

Provided administrative and secretarial support to the Director/Adjunct faculty. Served as a resource person to course instructors, particularly adjunct instructors in the program. Served as a liaison between Roberts Wesleyan College and the Rochester City School District. Other responsibilities included:

Prepared student files for the New York State Accreditation site visit.

Maintained close communication with students enrolled in the program from admission to graduation. Maintained up-to-date files, developed and created databases to insure accurate information regarding program admission, certification scores, student placement and mentorship programs.

Managed the textbook adoption/fulfillment and collaborated with the Roberts Wesleyan Bookstore Manager and publishers.

Provided stipends for individual reader of completed thesis/projects. Developed and created a library catalog of completed thesis/projects.

Graduate Teacher Education Administrative Assistant April 2004-January 2006

Provided administrative and secretarial support to the Director, faculty and adjunct faculty. Additional support was provided to graduate full-time faculty for student advising, updating forms and course materials and thesis/project preparation. Provided student evaluations to full-time/adjunct instructors prior to semester completion. Other responsibilities included:

Prepared student files for the November New York State Accreditation site visit.

Developed and created a registration database for all traditional graduate programs to track the high volume of students going through the registration process each semester. Provided timely communication with 300 students enrolled in eight traditional graduate programs from the time of acceptance to graduation.

Insured security of personal data and provided information to authorized persons (Directors, Advisors, Registrar). Developed a tracking system for student pre-requisites and non-course requirements to insure all requirements were satisfied and documented. Additional collaboration occurred with the Registrar, OPE Experience, Student Teaching and Certification offices. Developed and created an assessment database to track graduate students who had completed the traditional program. Created an Initial Adolescence database (for Groups 1-8) introducing an additional Special Education certification available through BOCES.

Developed and created a library catalog of completed thesis/projects. Provided stipends for readers of completed thesis/projects. Managed the textbook adoption/fulfillment and collaborated with the Roberts Wesleyan Bookstore Managers and publishers. Ordered desk copies of textbooks for instructors as needed.

Ordered Graduate Teacher Education office supplies for the Director/staff members. Supervised two student employees.

Undergraduate Teacher Education Administrative Assistant October 2003-April 2004

Provided administrative and secretarial support to the Director. Served as a liaison between and among the Undergraduate and Graduate Teacher Education programs and the Divisions that provide courses for teacher education majors in general education and in areas of concentrations and majors. Other responsibilities included:

Maintained close communication with students enrolled in the Teacher Education program.

Maintained up-to-date records on the status of students seeking admission to the program and currently in the program. Worked with College Admissions Coordinator and Registrar to maintain student status records.

Notified Director and instructors when students were at stages requiring approval for program advancement and arranged records and sessions for approval.

Worked with the Director on the Self-study for Accreditation program. Developed and maintained materials and files for the self-study, external evaluators, visiting team as well as faculty revision of syllabi.

EDUCATION & TRAINING

SUNY Empire State College, Batavia, New York, B.S., August, 1998, Business, Management, Economics

Computer software: Microsoft Word/Excel/PowerPoint, Peach Tree, One Write Plus

Typing skills: 56wpm

Continue to seek self improvement through additional educational opportunities and training programs.

References available upon request.

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