Customer Service Manager

William Levesque

Email: abqs0a@r.postjobfree.com

Address: ** **** **** *****

City: Rochester

State: NY

Zip: 14624

Country: USA

Phone: 585-***-****

Skill Level: Director

Salary Range: $160,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

WILLIAM DAVID LEVESQUE

23 GLEN OAKS DRIVE ROCHESTER, NY 14624 585-***-****

http://www.linkedin.com/in/wmdavidlevesque abqs0a@r.postjobfree.com

OPERATIONS / MANUFACTURING EXECUTIVE

SUMMARY OF QUALIFICATIONS

Progressive experience, leading transformational, sustainable change in small and mid-size companies by empowering teams to surgically apply Lean, traditional management tools and common sense throughout the business to deliver impressive competitive advantages in quality, delivery, cost and response time with minimal investment or lead time. Improvements demonstrated across a wide range of technologies, industries and company cultures in both union and non-union environments.

+ Process background includes casting, molding, machining, stamping, welding, plating, paint, sub-assembly, and assembly operations achieving automotive industry type tolerances across a range of products and industries in both high volume and custom order settings.

+ Company revenues ranged from $13M to well over $500M per year.

+ Exempt and non-exempt direct reports from 5 to over 200 employees in factory and office settings.

+ Experience leading multiple, complex projects adapting to a range of company cultures.

+ Successful record of adapting quickly to new processes, products, industries, and cultures.

CORE LEADERSHIP COMPETENCIES

Lean Continuous Improvement Culture Operational Excellence High Performance Teams TOC TPM Strategic Planning P&L Management Change Management ERP Organization Design Strategic Project Portfolio Management Process Re-engineering Cost Reduction KPI Deployment New Product Development Executive Sales & Operations Planning Multi-Site Manufacturing Kaizen Supply Chain Engineering Customer Service Supplier Development Value Stream DMAIC

PROFESSIONAL EXPERIENCE

SENTRY GROUP, Rochester, NY: Provider of safes and protective storage devices leveraging substantial distribution in Mass, DIY, Club and OPPS channels via major retailers including Wal-Mart, Target, Home Depot, Lowes, Sam`s Club, B.J.s, Costco and Staples. Company employs nearly 500 globally, supporting $200M in net sales.

Director - Lean Initiatives / Program Management Office, 2002 - Present

+ Promoted to lead strategically important projects while continuing to manage delivery of continuous improvements in operational excellence and cost across the business.

+ Led $6.5M investment project converting 22 legacy systems into a single ERP suite supporting multiple facilities located in North America, Europe, Japan and China. Replaced prior lead, reversing $2M adverse project budget variance and forecasted late deliverables, completing the project on schedule, on budget with business case targets realized.

Lean Operations Manager, 2000 - 2002

+ Led Kaizen teams improving throughput 60%, quality 58%, safety 53% and labor utilization 36%.

+ Created cost reduction program delivering bottom-line savings exceeding $30M over 5 years.

VALEO, Rochester, NY: Provider of wiper systems and motors to General Motors, Ford, Chrysler, BMW, Toyota and other major automotive companies. Company employed over 3,500 workers in a high volume multi-factory site with unionized employees.

Lean Production Manager - Wipers Business Unit, 1999 - 2000

Promoted to manage over 200 employees across 4 production areas producing $70M in annualized sales.

+ Led Kaizen teams, reversing a $250K/month loss, achieving $500K/month savings in six months.

Cost Reduction Manager - Wipers Business Unit, 1998 - 1999

Promoted to lead staff of 6 to create a cost reduction process to deliver $30M savings within 2 years.

+ Applied Value Stream, Lean and DFMA tools delivering $27M in savings in year one.

Lean Manufacturing Engineer - Wipers Business Unit, 1997 - 1998

+ Led Kaizen teams saving $5M by reducing stoppages to eliminate overtime and improve delivery.

+ Applied 8-D process to improving quality while sustaining process improvement gains.

MELLES GRIOT, Rochester, NY: Design and manufacture custom and high volume optics and machine vision systems for commercial and military use, supporting over $13M in annual sales.

Production Control Manager, 1996 - 1996

Developed and executed Lean management systems, directing 80 assembly technicians.

+ Used TOC techniques to cut order lead times by 40% using a visually managed factory flow. Delivery reliability improved 80%, leading to record orders with on-time shipments.

CROSMAN CORPORATION, E. Bloomfield, NY: Design and manufacture gun products, ammo and accessories generating $60M in revenues.

Production Manager, 1994 - 1995

Managed focused factory producing ammo and gas bottles managing over 100 employees across Production, Quality, Engineering and Maintenance functions.

+ Led Kaizen teams raising capacity 15% with existing equipment and staffing.

+ Introduced savings program producing annualized savings exceeding prior year corporate profits.

CENTURY MOLD, Rochester, NY: Injection mold design, build and production generating $20M in revenues for automotive and non-automotive applications.

Operations Manager, 1992-1993

Directed staff of 135 in Manufacturing, Order Entry, Planning and Shipping.

+ Led Kaizen teams reducing operating costs 20% while improving throughput and inventory turns.

+ Led SMED workshop reducing set-up time 60%, while creating autonomous 24/7 operations.

BAUSCH & LOMB, Rochester, NY: Design and manufacture premier brand eyewear and sunglasses.

Manager of Industrial Engineering, 1989 - 1992

Directed 5 Industrial Engineers leading TOC, TPM and Lean efforts supporting over 100 operators.

+ Led Kaizen teams reducing throughput time from 90 to 30 days, improving delivery reliability 90%.

NORTEL, Rochester, NY: Global support for data processing and telephony workstations and software.

Customer Service Logistics Planning & Control Manager, 1988-1989

Directed Spares Planning, Repair Operations, Purchasing, Receiving and Shipping functions to provide global customer service spares support to 120 sites.

GENERAL MOTORS CORP., Rochester, NY: OEM Fuel Systems & Emission Control manufacturer.

Production Control Supervisor, 1979 - 1987

Completed intern program spanning all functional departments followed by full time hire to introduce the Division to Lean concepts through multi-site new product launches and multiple line function roles.

EDUCATION / PROFESSIONAL CERTIFICATIONS / COMMUNITY AFFILIATIONS

+ BS, Industrial Administration, General Motors Institute Thesis (with Honors): Lean Manufacturing

+ CPIM (Operations Management) MPM (Project Management) NPDP (New Product Development)

+ Boy Scouts of America, Seneca Waterways Council - (Executive Board Member / District Chair)

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